Moore Cadillac

My sales person. I am seventy three years old and have bought quite a few cars in my lifetime. However, I must say our sales person "Andrew Swigert" was one of the bes I am seventy three years old and have bought quite a few cars in my lifetime. However, I must say our sales person "Andrew Swigert" was one of the best (if not the best) that has ever sold to me or my wife... Andrew was attentive, personable, pleasant and a joy to work with without being "pushy". More

Routine service Our service advisor, Don Alley, set up the appointment when I needed it, checked the car in, checked for any recall notices, and called me when the ca Our service advisor, Don Alley, set up the appointment when I needed it, checked the car in, checked for any recall notices, and called me when the car was ready. The service from Moore's is always great! The shuttle service to and from work with Gray is a really nice service. More

oil change and state inspection My husband showed up without an appointment. And he was in and out in no time. Donnie was able to squeeze him in. Good customer service. My husband showed up without an appointment. And he was in and out in no time. Donnie was able to squeeze him in. Good customer service. More

Pleasant quick efficient service!! Service is always friendly and that means a great deal to me. Another dealership I used in the past made me feel like a number and seemed annoyed when Service is always friendly and that means a great deal to me. Another dealership I used in the past made me feel like a number and seemed annoyed when you would go in for service! So I appreciate Donnie, Bill and Gary (mechanic) for taking care of my service. More

Number 1 Service! I had the awsome pleasure of buying a XTS Cadillac from Moores. Besides the wonderful service and kowledge from Sylvester Wright ( Sales Associate) . I had the awsome pleasure of buying a XTS Cadillac from Moores. Besides the wonderful service and kowledge from Sylvester Wright ( Sales Associate) .I got a car that turns heads whereever I go!!! More

Service after the sales is what really matters! I have purchased three vehicles from Moores. Obviously I service my Cadillac with Moores. My experience over the years has been so favorable we serv I have purchased three vehicles from Moores. Obviously I service my Cadillac with Moores. My experience over the years has been so favorable we service all our cars ...Lexus, Chevrolet, ect. No issue is too small or time to help not available. My last visit was the scheduled maintenance and I also purchased tires...great price...one stop shop. Keep making it easy and providing first class service in a timely manor and I will be a customer for life. More

Moore Cadillac - The Best! Always first class service, friendly, knowledgeable professionals. Great service advisor who always has my best interest in mind and let's me know wha Always first class service, friendly, knowledgeable professionals. Great service advisor who always has my best interest in mind and let's me know what the real deal is concerning my vehicle. I love this dealership. More

MOORE CACILLAC, THE LEADING DEALERSHIP OF VIRGINIA FIRST CLASS SERVICE, EFFICIENT AND KNOWLEDGABLE PEOPLE, BACKED UP BY SUPERIOR PRODUCTS, AND THE PROMISE OF EXCITING, INOVATIVE CHANGES IN INTHE FUTUR FIRST CLASS SERVICE, EFFICIENT AND KNOWLEDGABLE PEOPLE, BACKED UP BY SUPERIOR PRODUCTS, AND THE PROMISE OF EXCITING, INOVATIVE CHANGES IN INTHE FUTURE, INSURING THAT CADILLAC WILL CONTINUE TO BE RECOGNIZED AS THE AUTOMOTIVE STANDARD OF THE WORLD......."TONY" PPROUSALIS...RICHMOND, VIRGINIA More

MY EXPERIENCE AT MOORE CADILLAC Had a good experience.. While typing this review it came to me that recommendations given for future checkups should be given to customer while car wa Had a good experience.. While typing this review it came to me that recommendations given for future checkups should be given to customer while car was in for service or a copy mailed to the customer. More

Shop manager gave me a migraine. Had my car taken here after a wreck earlier this year. While speaking with the shop manager about the car and my insurance he stated that he could cal Had my car taken here after a wreck earlier this year. While speaking with the shop manager about the car and my insurance he stated that he could call Enterprise for me to obtain a rental car and he would "help me out" by not charging a 25% "upcharge" for the rental car usage since I would be paying out of pocket as my insurance doesn't cover it. I did need a rental car and he called them and they came to get me and took me to the closest Enterprise. I prepaid to have the rental car for 3 days in order to give my insurance company time to get a quote and let me know what needed to be done. I could tell it was going to take longer than 3 days so I shopped around and compared prices and Enterprise matched the lowest price so I was able to let me rent the car for longer at a much cheaper price than what I originally got it for. Turns out... one part needed was on backorder and my car was in the shop for over a month. This is in no way the shop's fault. This is where the problem comes in... After a few weeks of my car being in the shop I get a call from the shop manager telling me that he called enterprise and my balance for the rental car was over $700 and again he said he was going to "do me a favor" by "not charging me a 25% upcharge." Oh boy was I upset. I called Enterprise immediately to find out why they would give my information to the shop manager. I also asked if there was any connection between Enterprise and the shop because if there was there would be no incentive for them to finish my car quickly. They profusely apologized for giving out that information and assured me there was no affiliation. I then called the shop manager back and stated that my business with Enterprise had nothing to do with him or his shop. I explained to him that he had no right to call Enterprise and inquire about my bill and he was not doing me any favors because anything above my deductible was being covered by my insurance company. I then asked him why they would even charge a "25% upcharge" when they didn't do anything except make a phone call for them to pick me up. This is when the shop manager pretended to not know what I was talking about. He didn't know anything about a "25% upcharge". I guess I look pretty dumb and he wasn't expecting me to figure it out. I guess when you go into the shop and ask for a rental car they charge a 25% upcharge for your rental total and add it on to your bill. Not because they lent you a car to use but because they made a phone call that anybody could make and then profit off of it. If they did have a "25% upcharge they would have made $450 total off of making a phone call for me. Why he would want me to think he was helping me out, I do not know but as soon as I confronted him with logic and reasoning he seriously acted like I was making the whole thing up. This is the real treat.... after my car was in the shop for over a month and they knew I was paying out of pocket for a rental car.... I STILL HAD TO CALL THEM TO FIND OUT IT WAS DONE!!!! I'm not kidding you. I had been calling them every 4 days or so to ask when they thought it would be done and one day I called and they told me it was ready. When I went to get my car the shop manager didn't say a WORD to me. More