Moore Cadillac - Service Center

My Cadillac had no power and would not start it was not My Cadillac had no power and would not start it was not the battery, I had it towed to the Moore Cadillac Dealer, and I had spoken to Donnie Myers he My Cadillac had no power and would not start it was not the battery, I had it towed to the Moore Cadillac Dealer, and I had spoken to Donnie Myers he was the receiving dealer of my car. I proceeded to tell Donnie what my car was doing before the car had arrived to the dealership, so Donnie called me and said that the car had arrived and he would contact me after they ran a diagnostic test on it and call me back. He called me back to tell me that there wasn't anything wrong with my car. I asked Donnie if they check the things I had told him it was currently doing and he said yes and they couldn't find anything wrong with the"Accelerator", mind you, I had not mentioned anything about the accelerator prior to my car arriving, He had said that the tow truck driver had told him that it was the accelerator. I told Donnie that I had not spoken to the tow truck driver about my car, only that it wouldn't start and where to deliver it. So Donnie said that he is going to have the issues I spoke to him about checked and will call me back. Days passed he stated they still couldn't find anything wrong with it. Unable to reach Donnie Myers through out the day for about 2-3 days back to back to discuss I went to pick up my vehicle., which it was running about 3 days after picking it up. The 4th day again it would not start, and $99 dollars later charged for a diagnostic test, I had to take the car to another dealership to have them look at it, which the other dealership is not a Cadillac dealer found the problem. I will never, never, never go back to Moore Cadillac in Richmond Virginia again. Terrible service from the switch board to the service department. They took my money that is what they did!!! I continued to call and switch board continued to send me to a voicemail More

I don’t believe I have experienced worse service from any dealer since my first Cadillac purchase – and I have owned Cadillacs for the past nearly 20 years! I thought it was bad that the dealer from whom I p dealer since my first Cadillac purchase – and I have owned Cadillacs for the past nearly 20 years! I thought it was bad that the dealer from whom I purchased my last Cadillac quoted me a figure of $1,300 to replace the face of my navigation/information screen, as it had begun to crack and become information unreadable. I subsequently had that glass facing replaced for a total of $250! But my experience at Moore Cadillac tops that! Even with CarShield (READ THE FINE PRINT BEFORE PURCHASING AN EXTENDED WARRANTY FROM THEM!!!), I recently had to pay not only $854, but an ADDITIONAL $250 for a rental car while Moore repaired my air conditioning system. CarShield authorized Moore 13 labor hours for the repairs. Since Moore requested authorization of 17 hours of CarShield, I had to pay for the remaining 4 hours – a cost of $854. After explanation of labor hours covered and not covered from CarShield and why those costs were mine to incur, I agreed and left my car with Moore for repairs. My DIAMOND contract with CarShield only paid for my rental car costs of 2 days (the 13 authorized hours), though only 2 days rental was not pointed out at the time I contracted with the rental company. Having CarShield’s best and most expensive contract, one would think rental costs were covered for duration of the time it took to finalize repairs – but NOW I see why not. It took Moore Cadillac not 2 days (their estimate of 17 hours in terms of days), but 5 ½ business days to complete the needed repairs. They maintained the 17 hours were not consecutive hours, as the technician working on my repairs was previously scheduled for a class; they were in the process of installing a new computer system (how that tied into my repair,?); they were short-handed relative to staff as they recently went under new management; and, that the rental agreement was between CarShield and me – not them. They offered these excuses as their reasons for not reimbursing me for the remaining 7 DAYS I had to pay rental costs. With this and other dealer practices, I am not sure I will ever purchase another Cadillac – at all. Thank you Moore! More

I love my Cadillac but will never buy another one living I love my Cadillac but will never buy another one living in the Richmond area because the service department is the worst to make an appointment with I love my Cadillac but will never buy another one living in the Richmond area because the service department is the worst to make an appointment with. . Finally got an appointment, and was told what was needed to solve the problem. ($1500.00). A week later I'm driving and the noise returns. I was told by the service department to bring it back in for them to take a look at it. ($99.00) I was told " We don't know what's wrong". I have a live message from service department (Donnie Meyers) telling me there's dents under my car indicating I ran over something. Needless to say, I have to get my Lawyer involved to prove to them this type of service is illegal. Bridgette Hooper More

Moore Cadillac might have the most unpleasant service department I have worked with in the close to 30 years I have owned and had a car serviced. Each time we drop off the ATS we purchased from them they department I have worked with in the close to 30 years I have owned and had a car serviced. Each time we drop off the ATS we purchased from them they treat us as if we are bothering them. We have had service reps ignore us and even one rep drive his car and block us into a parking spot after he acknowledged he saw me. We have had nothing but problems with the ATS and all items are covered by the manufacturer warranty yet I have to dispute each claim. The entertainment system has broken, the battery failed after a year and now a defective rim. There is no circumstance in which I would ever spend money with them again when I could buy another BMW and be treated with respect. More

Take your Saab somewhere else The service rep quoted me on a second 2007 Saab key - about $130 total. This included the cut metal key from the factor and then the black plastic cyl The service rep quoted me on a second 2007 Saab key - about $130 total. This included the cut metal key from the factor and then the black plastic cylinder (into which the metal key fits) that actually goes into the ignition. Fine. I ordered it, paid for it and they told me it would take 2-3 days. Twenty days later, I still had not received a call. I stopped by. The parts guy, whom is pleasant looks for it and says "Saab messed up. It isn't here. I'll have to order it again." They had my money but they didn't have process to match paid for items outstanding orders? Then, the ordered cut metal key comes in from Saab parts and they have it at the desk - but not with the ignition cylinder. That takes time. They finally come up with what I need to start my car. BUT NO, programming that black cylinder costs an extra $49 which the service rep has neglected to tell me. If I want the KEY TO ACTUALLY FUNCTION, it has to be programmed - but service rep said they could not do it that day. So, I have to come back the next day. The labor ticket is for .5 (half) an hour, $49. However, the technician drives it off and then drives back and only 14 minutes have elapsed. Not only was I over-charged for labor, but also the service rep made the call that the technician couldn't spare 10 minutes the day before? Really? There are at least 5 service errors made here and they made no apologies. More