Moore Cadillac Chantilly - Service Center

I am so disappointed with my experience at Moore Cadillac. I have bought 3 cars from them in the past 7 years and while pulling in to the service bay, their garage door/sensors malfunctioned and th Cadillac. I have bought 3 cars from them in the past 7 years and while pulling in to the service bay, their garage door/sensors malfunctioned and the door closed on the top of my Escalade. The door caused $9,000 worth of damage, taking off the roof rails, denting the roof and dislodging a KVH satellite dish. After initially taking the blame for the malfunction and promising to repair my car, Moore Cadillac denied any wrongdoing and eventually went after my insurance for the damage to the garage door. In addition, they billed my credit card without authorization for the loaner car that they gave to me while we waited for their insurance to inspect my vehicle. I cannot even begin to tell you how inappropriately the man from the human resources department treated me. He not only led me on, but they withheld information and lied to me outright. More than once I had to ask him to stop yelling at me. I called the dealership and asked to speak with the owner/GM Joe Moore and was transferred to his assistant. Both she and Mr. Moore knew nothing about what had happened. Unfortunately, I never received a return phone call from him. He couldn't be bothered to take 5 minutes of his time to talk to me and my husband - loyal customers who have bought multiple cars from his dealership. I will never buy a car from Moore Cadillac again, nor will I use them for service on my Escalade. My loyal group of friends and family (many who also own Cadillacs) are following suit. More

I'm writing this review to warn people of the CROOKS that work at this ship. I wrote ch 9 news in search of the newsperson who helped rate Moore Cadillac and Hummer in Chantilly the #1 Body Shop in the wash work at this ship. I wrote ch 9 news in search of the newsperson who helped rate Moore Cadillac and Hummer in Chantilly the #1 Body Shop in the washington DC area. I have an h1 hummer that is 6 months late on getting some work done, and is now in the shop for the second time on the same work. I've also been told that a repair for a small panel will cost $4,500 (and the manufacturer says it should be no more than $500-$1000)! I think thats a heck of way to say i'm sorry for messing up your $140,000 truck when you entrusted it to our shop to fix. Attached is a list of parts they completely forgot to replace. I dont understand how this work was rated #1 in Washington DC area! The manager of the shop was snide and un-cooperative when I asked for the issue to be addressed. I was told that "the truck is good enough" and "its impossible to fix and make look how it was originally" I had to go to the owner of the dealership who said it would be fixed. And now a $4,500 bill and 59 hours of work for something the manufacturer said should take MAXIMUM of 12-15 hours and roughly $1,000 to fix?!?? For heavens sake- its not even the environmentally awful truck it once was--- its runs on RECYCLED vegetable oil! The truck is actually a show truck used to promote my Vegetable oil conversions company (http://www.goMGE.com)! 30,000 people see this truck a weekend at Green type events. Hopefully Moore Cadillac/Hummer would fix it, but unfortunately 6 months have proven otherwise. THEY WILL STEEL YOUR MONEY AND LEAVE YOU WITH POOR QUALITY WORK! More

Moore's slogan is "Expect More" Nothing could be further from the truth. The dealership knew there was a major issue with the engine head on the '06 H3 and did not tell us about it until the vehi be further from the truth. The dealership knew there was a major issue with the engine head on the '06 H3 and did not tell us about it until the vehicle was taken back repeatedly. Then, we were told the parts would take 2 weeks to come in, and a month later we had still not recieved a call telling us the parts were in. When I called and inquired the service manager said he would check and call me right back, 6PM the following night I was still waiting for the return call. They finally repaired the engine, then we had an issue with the breaks clunking while braking. Again, we were told this was another known issue that no one never bothered to tell us about. The brakes were repaired now there is a thumping from the tires, which sounds like the tires may be "cupping" even though they were just rotated by Moore. We found out through a neighbor that there was/is a knwon issue with the '06 H3 casing excessive tire wear, so far no one from Moore has returned our calls. Stay as far away from Moore Caddilac Hummer as you can, the sale only last a few hours, service lasts the rest of the time you own your vehicle and Moore is the worst I have ever dealt with. More