Moore Chrysler Jeep

Great day at Moore dealership When I took my car in Aaron met me with a smile on his face and told me it would be about an hour to have the work done and I was welcome to go in and When I took my car in Aaron met me with a smile on his face and told me it would be about an hour to have the work done and I was welcome to go in and have coffee and donuts. He is so friendly and so helpful and explained everything with the recall on my car. He even had the floor mats put in for me that I bought More

“Painless”...Chris, Troy and a salesmen name, we’re great! “Painless”...Chris, Troy and a salesmen name that I can’t remember, he’s a Chicago Bears fan, we’re great! Thanks for the pleasant experience “Painless”...Chris, Troy and a salesmen name that I can’t remember, he’s a Chicago Bears fan, we’re great! Thanks for the pleasant experience More

New Car Purchase Hank was amazing, patient and understanding. The process was long but in the end I got the Jeep that was just right for me and my family. Hank was amazing, patient and understanding. The process was long but in the end I got the Jeep that was just right for me and my family. More

Oil change/regular maintenance Jake is always friendly and helpful! The job was completed in a timely manner. Even though I did not need it this time I appreciate the offer to give Jake is always friendly and helpful! The job was completed in a timely manner. Even though I did not need it this time I appreciate the offer to give me a ride to home while waiting for vehicle to be serviced. More

Car Repair Every time I am at Moore I am treated very well by all staff I have come in contact with. My repairs were done in a timely manner and I am very satis Every time I am at Moore I am treated very well by all staff I have come in contact with. My repairs were done in a timely manner and I am very satisfied with my experiences at Moore! More

Check engine light Diagnosed problem and replaced sensors. Had to replace thermostat. Had to replace transfer case and don’t know what caused it to fail. Jeep had sev Diagnosed problem and replaced sensors. Had to replace thermostat. Had to replace transfer case and don’t know what caused it to fail. Jeep had several recalls on transfer case. I think these recalls caused the failure. Recalls caused the actuator to fail three times. More

Car purchase My husband and I were in the market for another vehicle and went in to dealer to look at cherokees for a possible new purchase My husband and I were in the market for another vehicle and went in to dealer to look at cherokees for a possible new purchase More

Very helpful and resourceful Great customer focus and fast service! Good quality cars. I left happy and satisfied and before the time I expected to be at the dealer. First and onl Great customer focus and fast service! Good quality cars. I left happy and satisfied and before the time I expected to be at the dealer. First and only place I had to look! Thank you! More

Stay Clear Of this Dealership I purchased a new Jeep in March of 2018. Two weeks after the purchase I called the dealership and wanted to upgrade to a rubicon, they told me the cou I purchased a new Jeep in March of 2018. Two weeks after the purchase I called the dealership and wanted to upgrade to a rubicon, they told me the could not do anything until after 30 days otherwise it would not count for their sales numbers. So in other words they cared more about sales numbers than letting a customer spend more money with them. I was frustrated but decided to just keep the one I had. In July 2018 my wife was driving with our kids and a friend when she her a loud pop and then noticed the jeep overheating. She pulled over and we had the jeep towed to the dealership. They proceeded to tell me a belt broke which caused the overheating which then blew the top of the radiator off and seized up the AC system. The dealership repaired Jeep under the warranty. During the process I tried to get in touch with a manger at the store several times to express my frustration that a brand new jeep that had less than 4000 miles could have such a problem. I asked my service adviser several times to have the manager call me. I never received a call. I then called jeep corporate as the dealership now had my jeep for over a week and never even offered a loaner vehicle. Corporate called the dealership and all of sudden the jeep was ready for pick up. Again in October of 2018 my wife was driving with my daughter and began to hear a loud knocking noise in the engine. She pulled over and again we had it towed to the dealership. They called when they received it and said they would take a look at in on Monday as they were slammed and give me a call. (this was a Saturday) Well after receiving no call on Monday or Tuesday I decided to call and see what was going on. They then informed me that the jeep would need a whole new engine. I was in awe, I told them quite frankly I do not want the vehicle back as it obviously has some major issues. I again asked to talk to a manager to help resolve the situation. After them having the Jeep over a week I again called in to see about a loaner vehicle which was not offered. It was 6:03 pm and the service department closed at 6:00 pm the lady on the phone was so rude about it it amazed me. She said they are closed and I asked to speak to a manager and she again said they were closed. I said there is no manager on duty? She then said Ill transfer you and hung up on me!! I called the back and again asked to talk to a manager. She finally put me through and while the manger was nice and hear my complaint offered no real resolution. The next I did get a call from the Service Director who said all he could do was replace the engine and anything further would need to be handled through the Sales manager or Jeep corporate. Since then it has been a month with little contact from the dealer. I have called several times requesting to speak with a general manger with no return call. I have filed another complaint with jeep corporate as well. At this point we are in the qualifying stages of AZ lemon law and I can not get a return call from a manger to discuss. I have got a call from jeep corporate on a Friday stating my vehicle would be ready on Monday. Well here it is the following Saturday and still no word, not even a call. More

Knowledgeable service advisor Advisor was prompt, quickly handled everything to get my Jeep in for service and was done within the hour. Now your sales guys on the floor sittin Advisor was prompt, quickly handled everything to get my Jeep in for service and was done within the hour. Now your sales guys on the floor sitting around talking about telling buyers to xxxx off or take a hike, very unprofessional. Coming from a sales manager position, I’d fire my staff for that. All it takes it one clients review to jeopardize a companies integrity. More