Moore Chrysler Jeep

Good Experience Overall Headed to the dealership to take a look at a car I saw on their online inventory (which is a great resource). The overall purchasing experience was pr Headed to the dealership to take a look at a car I saw on their online inventory (which is a great resource). The overall purchasing experience was pretty standard I would say. You do still have to play all the games to get a good price, but that’s something you expect when you go car shopping. Everyone I worked with was very polite and the test drive was quick and easy. Troy in the finance department was extremely helpful in explaining all of my options, especially as a first time new car buyer. Jay was great with explaining all the features of the car. Overall a positive experience. More

Very happy I got a very good deal on a used honda civic. Jamal and Randy both helped me, and they were both great. I left happy. I got a very good deal on a used honda civic. Jamal and Randy both helped me, and they were both great. I left happy. More

If I could give a zero star review, I would. The If I could give a zero star review, I would. The rudeness and incompetence of service department at this dealership is astounding. I was actually If I could give a zero star review, I would. The rudeness and incompetence of service department at this dealership is astounding. I was actually talked down to by Kyle, then yelled at by Mike (he got very agitated and angry). I made an appointment a few weeks in advance after having my vehicle inspected. The estimated time of repair was 6-8 hours (which at the Larry H. Miller in Surprise - HIGHLY RECOMMENDED - dealership took less than 4 hours). So, I scheduled an appointment in the morning, to have my vehicle ready by the closing of the business. But when I arrived at my scheduled appointment, Mike Harrington in service told me that I need to sit and wait for the diagnosis of the problem, and then he will see if the repair can be even finished in one day. I reminded him that the diagnosis was already done before and that I scheduled this appointment a month in advance to ensure my spot for a repair the same day. That got Mike very agitated. He kept interrupting me, and repeating that he doubts the repair can be finished before Monday (it was Wednesday before Thanksgiving). When I told him that I have already scheduled this repair and was assured by Kyle Ostwald that my vehicle will be serviced, he yelled that he wasn’t my service advisor before and he doesn’t know what I was or wasn’t promised. I calmly asked him to review notes from the previous service appointment, to which Mike informed me that they do not keep any of such notes. As he became more hostile, I requested to work with another service person. He took me to Jake Hengsteler to proceed with my service. Jake wasn’t any more helpful than Mike, and even though he didn’t raise his voice at me, he talked down at me as if I had no clue whatsoever. Jake confirmed that my vehicle should be ready on Monday, despite my 9am appointment on Wednesday. He said there are a few cars in front of mine already, and refused to explain how that was even possible, since I had a 9am appointment. Jake’s indifferent approach and Mike’s hostile behavior were something I’d never wished on any customer in any type of a business. I finally left the dealership, not seeing any way to have my vehicle serviced on time, as promised. Before leaving though, I requested to talk to a supervisor on duty, but was told neither was available. I was, however, promised to receive a follow-up call from either Shawn Jordan or Dustin Sheppard. Needless to say, nobody made an effort to call me. More

Always fantastic I have gotten three cars from here. Wally has taken excellent care of me and my daughters. Would highly recommend to anyone. George got the finance pa I have gotten three cars from here. Wally has taken excellent care of me and my daughters. Would highly recommend to anyone. George got the finance paper work done in a flash and was very way to work with. More

Incredible!!! As a grown adult it was my first time buying a vehicle alone. Very intimidating.... the staff their Rob, Keith & George treated me with such respect a As a grown adult it was my first time buying a vehicle alone. Very intimidating.... the staff their Rob, Keith & George treated me with such respect and gave me the best deal possible. I drive away feeling AMAZING! And NOT taken advantage of. More

Excellent service Received great attention at all levels from Moore Chrysler...we needed quick service and it was provided. From phone service to in person attention..i Received great attention at all levels from Moore Chrysler...we needed quick service and it was provided. From phone service to in person attention..it was all good. More

Ram purchase We have purchased multiple vehicles from Moore. Deals are always fair and quickly competed. No high pressure sales, which is always welcome. Will retu We have purchased multiple vehicles from Moore. Deals are always fair and quickly competed. No high pressure sales, which is always welcome. Will return for our future vehicles. More

Best car buying experience ever There is a big advantage to using a family owned business. Sue was awesome and everyone was friendly and helpful. The whole staff seemed to appreciate There is a big advantage to using a family owned business. Sue was awesome and everyone was friendly and helpful. The whole staff seemed to appreciate my business and did everything they could to get the deal I needed on my Jeep. More

Jeep for Christmas The salesman was knowledgeable of the vehicle and able to present the options to my wife and I in an understandable and personable way. I would not on The salesman was knowledgeable of the vehicle and able to present the options to my wife and I in an understandable and personable way. I would not only recommend the dealer, but the sales person. Not getting a military discount or the USAA discount which was pretty heavily advertised by Chrysler was a let down - the excuse was that the car was already marked down... really? It could also be seen as military service was really not appreciated, as with the customer loyalty to the vendor USAA. Ponder that. Feel free to call me and prove me wrong. More

Excellent Service! They went above and beyond to give us the best suitable car for our family! Hank and Chris were outstanding with their customer service! If you’re in They went above and beyond to give us the best suitable car for our family! Hank and Chris were outstanding with their customer service! If you’re in AZ, highly recommend them to help you! More