Moore Chrysler Jeep - Service Center

Fair service Service advisor quoted me one amount did not give me proper discount. Did one service after I left brakes squeaking , he didn’t have a clue why ? Service advisor quoted me one amount did not give me proper discount. Did one service after I left brakes squeaking , he didn’t have a clue why ? More

Car service My service manager provided me with excellent service, as you would treat a family member! He remained in constant contact me throughout my service. P My service manager provided me with excellent service, as you would treat a family member! He remained in constant contact me throughout my service. Plus, the ladies in the car rental area were so courteous & helpful during the process. More

Phone person needs to be kinder and work more with the custo Saturday I had called to get an oil change on my Jeep. The person who I spoke with was not helpful y’all. Her words were I cannot answer that questi Saturday I had called to get an oil change on my Jeep. The person who I spoke with was not helpful y’all. Her words were I cannot answer that question. I had asked if they had time to do an oil change her response was I cannot answer that. I asked if I could have it back that day. Again I cannot answer that. Why have someone who cannot look at a schedule and tell someone yea or no. Asked to be transferred to someone who could let us know. Again she was not able to do that. She asked if she could have someone call me back I said sure an hour went by no phone call. So drove over had Justin as a service advisor which he was awesome. It only to oil chang about a half hour. If I didn’t show up I probably would not of Houma oil changed that day and hard for me to get in there during the work week because of work. Great job Justin. Not so Great Coleen. More

I WOULD LIKE TO TALK TO SOMEONE I would like to talk to someone. I did not have a problem with the service center on 2/12/2019. I t was the next day that I had an incident. I trie I would like to talk to someone. I did not have a problem with the service center on 2/12/2019. I t was the next day that I had an incident. I tried to send a response to the email that I received about the roadside assistance and it said that it was not accepting any at this time. I am not happy and want to talk to someone. More

Recall The work was done efficiently and quickly after the part came in. It was our first visit there as we recently moved to Sun City from Mesa. Jake was The work was done efficiently and quickly after the part came in. It was our first visit there as we recently moved to Sun City from Mesa. Jake was great! Outstanding first impression! More

Excellent Service Recall Issue. Aaron as usual was a pleasure to work with and the length of time it took to complete the recall work was great. Recall Issue. Aaron as usual was a pleasure to work with and the length of time it took to complete the recall work was great. More

Mike Harrington made my experience a pleasant one Had my Jeep in for some warranty work and Mike H. diagnosed the problem right away, gave me an accurate estimate of the time my vehicle would be neede Had my Jeep in for some warranty work and Mike H. diagnosed the problem right away, gave me an accurate estimate of the time my vehicle would be needed, and gave me helpful status updates along the way. He also obtained a loaner vehicle for me. The only less than ideal part of my experience was that I could not get the repairs done on the day of my original scheduled appointment. However, this was not the fault of my service advisor. More

Aaron's the best Aaron is beyond courteous. and most helpful. a pleasure to do business and service with your company. There are other dealers closer to me but the e Aaron is beyond courteous. and most helpful. a pleasure to do business and service with your company. There are other dealers closer to me but the extra miles are worth my time More

Work was not done. I called Moore because I receive a recall letter on the air bag. I was told I could have it taken care on 2/11/19, I made the appointment and made ar I called Moore because I receive a recall letter on the air bag. I was told I could have it taken care on 2/11/19, I made the appointment and made arrangements to drop my Jeep off on 2/9/19, I also scheduled an oil change and tire rotation. I did not receive a phone call the morning of 2/11 regarding the status of my vehicle, so I called Moore about noon, after 15 minutes on hold, I was told you did not have the part and would not have for about 2 weeks. Had I not called you, I wonder if and when you would have called me with this info? I would not have scheduled the oil change and tire rotation if I knew you did not have the recall part. When I was there I politely asked to speak with the Service Manager was basically told that he was too busy to talk with me as he was on a conference call. If you were me would you appreciate this kind of service? More

Everything went great with Aaron's help. Easy to get in and get out. Aaron always lets me know as soon as the Jeep is ready for pickup. He explains all the details to me. Easy to get in and get out. Aaron always lets me know as soon as the Jeep is ready for pickup. He explains all the details to me. More