Moore Chrysler Jeep - Service Center

Very good reliable servicw with experienced service advisor. Everything that I experienced from the people I worked with was a 5 star rating. The only reason I gave you a 4 star is the policy from upper manageme Everything that I experienced from the people I worked with was a 5 star rating. The only reason I gave you a 4 star is the policy from upper management that has a very aggressive maintenance check list. The Chrysler service manual for my Town & Country should be used for recommended service intervals. Example is a $75 brake inspection is not needed after 20,000 miles. If you don't follow Moore's service schedule then you are disqualified for the free tire replacement program that was included with the original purchase of our vehicle. I will take this into consideration when I trade in our van next year. More

Still not fixed. I brought my 2015 Jeep Cherokee in because the transmission was shifting erratically, like it has before. If you do a search you will find this is I brought my 2015 Jeep Cherokee in because the transmission was shifting erratically, like it has before. If you do a search you will find this is a common problem with this model. Last time I brought this Jeep in for this problem, they fixed it with a computer update. This time the service writer said they couldn't duplicate the problem. And I could leave it a couple of days and they could see if they could duplicate the problem. I needed the car the next day and they didn't offer a free loaner car, so I left without getting it fixed. In their parking lot as I was leaving, it had another erratic shift. And it shifts erratically frequently. I still have a couple more years on the drive train warranty, so I will wait until it gets worse. In my opinion, they know that these cars have a transmission problem but they don't know how to fix it. So they say they can't find a problem. This is the fourth brand new Jeep I purchased in the last 15 years. This one has by far been the worst as far as problems. The employees are friendly and all that, but when you spend thousands of dollars for a new vehicle, you expect it to be of good quality. And when it disappoints you, you expect them to fix it right away or give you transportation until they fix it. I only go here because it is 2 miles from my house, and it is the dealership that sold it to me. My next vehicle will probably not be the Jeep brand. More

Problem Solved I had a problem with the security alarm system . It was too sesnsitive. They installed a whole New System Brain. I have not had a problem since. Every I had a problem with the security alarm system . It was too sesnsitive. They installed a whole New System Brain. I have not had a problem since. Everything works perfect. More

Prompt, personal and professional The service was completed in less time than estimated, I did not feel pressured to buy anything though when shown the very dirty air filter I accepted The service was completed in less time than estimated, I did not feel pressured to buy anything though when shown the very dirty air filter I accepted the recommendation to replace it. I was particularly pleased when my phone rang that afternoon and my sales manager told me he had found my iPad. Great personal service. More

Professional and knowledgeable Kyle Ostwald, Service Advisor, attended me in a very Professional Manner utilizing professional verbiage. He explained very detailed the process of t Kyle Ostwald, Service Advisor, attended me in a very Professional Manner utilizing professional verbiage. He explained very detailed the process of the service being provided which my questions were answered without me having to ask. Kyle escorted me to the waiting area and offered coffee, water, doughnuts, and informed me of location of restroom. The service was completed in the time frame Kyle informed me. More

travis made it go smooth Travis is why we come back and will continue to use Moore. we bring all our cars to Travis I don't know to else too say Travis is why we come back and will continue to use Moore. we bring all our cars to Travis I don't know to else too say More

"Courteous and knowledgeable" Danny has always kept me informed of my required maintenance and has answered all my questions with patience. I trust his professional opinion . I fu Danny has always kept me informed of my required maintenance and has answered all my questions with patience. I trust his professional opinion . I fulfilled all the requirements for the Subaru Tire Loyalty program and received my new tires. More

Should have checked One of my problems was the oil light being on before I took it in. When I picked up the car, the oil light was still on and the information center sh One of my problems was the oil light being on before I took it in. When I picked up the car, the oil light was still on and the information center showing tire pressure, direction etc was dead. I had to wait, during lunch hour, for over an hour and then the car was taken back for the tech to look at it. When it returned a half hour later, the oil light was off and the information center was working. IT SHOULD HAVE BEEN CHECKED BEFORE SAYING IT WAS READY FOR PICKUP... More

Great job! Mike took a reservation for bringing my Jeep wrangler in, and took care of the job all the way through. My Jeep runs like it did when I got it. Mike took a reservation for bringing my Jeep wrangler in, and took care of the job all the way through. My Jeep runs like it did when I got it. More

Awsome Job Although, all I needed was a Oil change and a tire rotation, the work was greatly and timely performed. Justin did a great job in scheduling. Thank y Although, all I needed was a Oil change and a tire rotation, the work was greatly and timely performed. Justin did a great job in scheduling. Thank you Justin. The techs also kept the vehicle clean which is greatly appreciated. All in all Thank You Moore Chrysler Jeep. More