Moore Chrysler Jeep - Service Center

Poor Service Made appt. for 9:30 AM. Got there at 9:15. Was told they would not even look at it for 4 hours. Took shuttle home. Got phone call from Jake. Said they Made appt. for 9:30 AM. Got there at 9:15. Was told they would not even look at it for 4 hours. Took shuttle home. Got phone call from Jake. Said they needed to keep car until next day because they were too busy. I picked up car and have not been back. More

Didnt fix my problem Took my 2016 jeep cherokee in because start/stop wasnt working and because my key fob would intermittently not work. I asked about manually unlocking Took my 2016 jeep cherokee in because start/stop wasnt working and because my key fob would intermittently not work. I asked about manually unlocking my car if the fob doesnt work. (I've done this in the past but the alarm goes off.) I asked if there was a way to bypass the alarm or reset it, Aaron didnt know the answer and didn't see help to find the answer. They kept my jeep in the shop for 3 days (Friday, Saturday, and Monday) for diagnostics on the battery. I never received a phone call stating my car was done or even notified of updates along the way. I initiated a call around 2 o'clock on Monday and was told "yeah, your car is done, come pick it up." When I got to the dealership Aaron told me, "we replaced the battery everything is working fine now. Give it 3 days for the battery to work properly and the start/stop function to work." He also was diligent in explaining my basic warranty was almost up and I should consider purchasing an extended warranty. (I purchased the platinum plan extended warranty when I bought my car).Left the dealer, start/stop not working. Two days later have the SAME issue with my keyfob (try to unlock my car and cant do it by pushing the button on keyfob or by putting my hand in the handle). Call Moore to schedule a follow up visit. The receptionist (cant recall her name) said Aaron, my advisor, was busy. She took down my name and number and told me he would call me back. It's been 2 days now and I haven't received a call. In the meantime I scheduled service at Airpark Jeep in Scottsdale. They were able to get me in on Saturday (yesterday). Charlie Brummett was great. He took time to answer questions before they took my car into the shop. He ran the diagnostics test in front of me. They had my car from 7 am until approx 2pm. I picked it up the same day. As I drove off the lot my start/stop function worked immediately, no 3 day wait as I was told from Moore Jeep. Also, he explained to me they tested my keyfob for frequency signal and tested the battery. From now on I will drive a longer distance to receive exceptional care at Airpark Jeep. More

Express oil change I was greeted by Aaron Angel, he was very helpful & explained my options for services. I had service here twice before and was not happy to find that I was greeted by Aaron Angel, he was very helpful & explained my options for services. I had service here twice before and was not happy to find that I could not remove lug nuts for a flat tire after having my tires rotated at this service center. Aaron has restored my conference in Moore's service. More

Messed up once again by Moore jeep Words fall on deaf ears at Moore Jeep; so I’m not going to bother to bring these issues up again. You should have records of everything. Words fall on deaf ears at Moore Jeep; so I’m not going to bother to bring these issues up again. You should have records of everything. More

Genuine Customer Care From Shelby who over the phone located and arranged for my parts to be there next day, to Kyle who received me with great attitude and efficiency. Wh From Shelby who over the phone located and arranged for my parts to be there next day, to Kyle who received me with great attitude and efficiency. When during repair a serious unexpected issue arose Kyle and Dustin delivered. My Jeep repair was completed in a timely efficient manner and I am highly satisfied. More

Moore Service Michael Harrington is my service manager at Moore automotive group. I could not be happier with a service manager. Michael is very attentive to my pro Michael Harrington is my service manager at Moore automotive group. I could not be happier with a service manager. Michael is very attentive to my problems with my vehicle and does his best to get me in and out of the service department as fast as possible. Michael clearly cares about his customers and does his very best to enhance the good name of more automotive group. More

Cylinder 4 misfire on my Jeep Went in without appointment talkedto Aaron told him the issue I was having he immediately took care of it. Was there for a quick hour! Went in without appointment talkedto Aaron told him the issue I was having he immediately took care of it. Was there for a quick hour! More

Available, reasonable, timely I have had my 2016 Jeep Cherokees serviced here over three years and generally pleased. This visit was for our recently purchased 2017 Cherokee and r I have had my 2016 Jeep Cherokees serviced here over three years and generally pleased. This visit was for our recently purchased 2017 Cherokee and really helpful insight from service associate Kyle More

GREAT SERVICE. THE REPAIR FOR THE RECALL WAS ONLY TO BE ABOUT AN HOUR. THE SERVICE DEPT. WAS SO BUSY THEY HAD A NICE DRIVER TAKE ME HOME, THEN ANOTHER DRIVER PICKED THE REPAIR FOR THE RECALL WAS ONLY TO BE ABOUT AN HOUR. THE SERVICE DEPT. WAS SO BUSY THEY HAD A NICE DRIVER TAKE ME HOME, THEN ANOTHER DRIVER PICKED ME UP WHEN THE SERVICE WAS COMPLETED THAT AFTERNOON. THANK YOU FOR NOT KEEPING ME WAITING. More

Service I felt that the service sucked. There was no communication on to when my car would be ready. When I called to check on the progress they would give me I felt that the service sucked. There was no communication on to when my car would be ready. When I called to check on the progress they would give me a day to pick it up. When I called late on that day they checked and oops the mechanic called in sick that day and it would be a few more days. Someone should be checking on the progress of when a vehicle is told it would be done and report this to the customer. More