Moore Chrysler Jeep - Service Center

Still no resolution to microphone issue When I purchased my 2018 Jeep Cherokee, we noted that the microphone was not working properly so I’m not able to use my phone in hands free mode. When I purchased my 2018 Jeep Cherokee, we noted that the microphone was not working properly so I’m not able to use my phone in hands free mode. I attempted to get the microphone fixed along with my first oil change, but despite significant trouble shooting and the radio being replaced, the microphone still doesn’t work. I can hear the caller, but the caller can’t hear me. I have not received an update as to what is wrong or how to resolve the problem and it’s been over a week since the radio was changed out. More

Electronic throttle control 2015 jeep stalled on freeway, called Moore service and advised to bring it in. Towed it to dealer and was given a number to call for follow up. I ca 2015 jeep stalled on freeway, called Moore service and advised to bring it in. Towed it to dealer and was given a number to call for follow up. I called every day for six days without getting any resolution. On sixth day I trailered my Jeep to another Chrysler dealer. By 9:30 next morning I received a call that the 2nd dealer had my Jeep completely repaired. The service advisor was totally unreliable and very unavailable. More

Horrible Customer Service I had an appointment at 1030 AM, immediately at drop off they told me my vehicle wouldn't even be looked at until the next morning. I was told I would I had an appointment at 1030 AM, immediately at drop off they told me my vehicle wouldn't even be looked at until the next morning. I was told I would receive a call with the results the next day as my vehicle would be the first in line. I did not receive a call back before noon, and had to call and leave voicemails to get ahold of someone for a status. Finally I recieved the status and was told by the service rep that my vehicle would be completed by close of business and that I would receive a call from him when done. I called at 4 to get a status to see if I need to make my way to pick up my vehicle. Jake said my vehicle is almost complete and would be ready by 5. I'm on my way to pick up my vehicle (had to pay for an Uber) at 4:50 Jake calls and said my vehicle would not be completed until the next day now. I ask to speak with a manager and he explained that there were no managers available. The service department doesn't close until 6, but it sounded like everyone just wanted to leave early by 5. When I picked up my vehicle the next day at 4:30 after work, the vehicle work was completed as described. However, they didn't offer me anything for my troubles, not even a quick car wash. This is the worst family owned shop I've ever been too. Good work just horrible customer service. More

Recall I took my car in for a recall and the service was quick and easy. Jake is always friendly, knowledgeable and easy to work with I took my car in for a recall and the service was quick and easy. Jake is always friendly, knowledgeable and easy to work with More

Service Kyle did an outstanding job servicing my 2016 Jeep. Very professional and through. Highly recommended this place and Kyle when considering have work d Kyle did an outstanding job servicing my 2016 Jeep. Very professional and through. Highly recommended this place and Kyle when considering have work done on your vehicle. More

great service Travis was very informative on how a jeep engine works & the need to change oil every 4000 miles. he got the work done efficiently & got us back on t Travis was very informative on how a jeep engine works & the need to change oil every 4000 miles. he got the work done efficiently & got us back on the road. More

Recall I was in because of a recall on the airbags. I received a ride home due to the time it would for repairs, which was about 4 hours. I was in because of a recall on the airbags. I received a ride home due to the time it would for repairs, which was about 4 hours. More

Travis was very helpful Travis helped by assuring that the BG additives used in the tranmission flush would be all that was needed. He was able to schedule the service when I Travis helped by assuring that the BG additives used in the tranmission flush would be all that was needed. He was able to schedule the service when I was available More

Great Service! I always trust Moore Jeep to service my 2014 Jeep Patriot because they are kind and do not lie about the services I need. Being a small woman, many r I always trust Moore Jeep to service my 2014 Jeep Patriot because they are kind and do not lie about the services I need. Being a small woman, many repair shops try to take advantage of me and sell me services I don't really need... Little do they know, I know about cars, so it's not easy to lie to me about I need. I live in Tempe and I will continue to drive to Peoria to get my vehicle serviced by Moore Jeep because I trust them. More

Avoid the service department at all costs! I wouldn't refer my worst enemy to have their car serviced by Moore Chrysler! Evidently an appointment doesn't mean squat. First service appointment I wouldn't refer my worst enemy to have their car serviced by Moore Chrysler! Evidently an appointment doesn't mean squat. First service appointment took them 2 full days to do an oil change, rotate the tires, 2 computer programming recalls and diagnose a few other warranty issues. Told it would be 3-5 days for parts to repair. 3 weeks later after calling 3 different times to find out if parts had arrived I'm told they just arrived the day before? So I schedule a second appointment for a few days later to get remaining work done, as well as have them fix something that was supposedly fixed the first visit, with the understanding that I need a loaner if they couldn't complete the same day. Bring it in first thing in the morning and wait for an hour just to get a shuttle ride to work. Get a call at 3pm telling me they were going to need it another day, so I remind him I need a loaner and wouldn't you know they don't have any available. He offers to give me the vehicle back though and just reschedule? If my car is torn apart for service why would you put it back together so I can drive it instead of just finishing the work? After discussing with the Mrs. and verifying with Jake that they'd finish it the next day or get me a loaner, guaranteed, we decided to let them keep it. So 2pm the 2nd day rolls around and I get a call asking if they can keep it for another day as the tech had just started working on it. Light bulb moment, it just took them a day and a half to even put the car on the lift! He gives me the confirmation# for the rental from Enterprise down the road. Take my wife into Enterprise after work only to find they were short of vehicles and we needed to wait an hour for a vehicle. Day 3 rolls around and I hear nothing for the better part of the day, after several calls Jake finally calls me back and says they'll "hopefully" have it done by 5. I remind him the rental is due back by 4:30. He says we'll take it back and you'll just have to wait until the car is done. Wow, talk about customer service! This may be the most convenient dealership to us and they entice you with a free set of replacement tires if you get all your service work done here, but I'm done with them I don't care if it costs me $1,000 set of tires. More