We had no other option than to tow our car to Moore Motor Sales (our local Dodge dealership) on Thursday December 3rd for repairs. On Tuesday December 8th, they called my husband and said their diagnostic computer read our car as a “Cummings Diesel Engine” and that our car needed a new computer (or CPM). This would cost $800 but they assured us it would fix the problem. My husband verbally consented to the work. On Friday December 11th, they called him again and said that the car still wouldn’t start so they wanted to replace all six spark plugs. This would add an additional $100 to our bill. He verbally consented again. That afternoon, Moore called my husband again and said that the car still wouldn’t start. They wanted to know how much more money we wanted to invest in it. Mike gave permission to them to dig deeper but to call him before they did any more work. They called back shortly after that and said they removed the engine cap and found the water pump had blown and filled the engine with coolant. The also stated they “presumed” the timing chain jumped and the bearings went bad. The owner, Brad Moore, told my husband that they could give us a deal on a new car and the cost of parts and labor would be reduced. It was at this point that I called Mr. Moore and told him that we refuse to pay for a part that did not fix our car. I asked him to put the car back the way it was and that we would have the car towed back to our home. He argued that we had to pay for the CPM because they cannot legally return it or reuse it. Meanwhile, the service technician called my husband and told him that they can give us the new CPM in its original box and we can put it on eBay to make $300 to $500 back. We do not feel it is right for them to charge us for a part that didn’t fix our car. They never once offered a courtesy car even though they kept our vehicle for over a week and we requested a loaner.
My husband and I made arrangements to meet with Brad Moore and his service technician on Monday December 14th at 4:45pm. Mr. Moore showed up to the meeting 20 minutes late just as my husband and I were about to leave. He also called his service manager, Mickelle Wiegert, in on our meeting. Nothing was resolved. They basically handed us a detailed invoice that totaled $774.79 and said we had to pay it. There was no negotiating at all. They also went on to say that we couldn’t sell the new CPM because it is programmed to our car. I told them that Mike and I needed to discuss our options and we left the shop at about 5:15pm without our car.
We were concerned that Mr. Moore would hand our bill to a collection agency and we would owe even more money in fines and interest. It was at this time, we decided to pay their $774.79 bill and pay $75.20 more dollars to have our car towed home. We never signed any documentation at any time to approve these repairs before they did them. We were under the presumption that the CPM would fix the car.