Moore Subaru
Richmond, VA
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Our Husband and I would like to give Tom Yuen a Huge Thank you and a 5 star rating-would do a 10-but not able too! We had looked at all Consumer Reports and Subaru was highly rated. We had never owned o Thank you and a 5 star rating-would do a 10-but not able too! We had looked at all Consumer Reports and Subaru was highly rated. We had never owned one, so went to Moore Subaru to look around. Tom came out to greet us and walked around with us, explaining each cars advantages! He was never Pushy, which made our experience a Pleasant one! Once I had decided to Lease the Outback-Tom went over all of the add-ons that some of the new models had, showed pictures, etc. We decided on the grey one with the Moonroof package! Tom told us it was still in the factory and would arrive after Christmas! We were willing to wait! On the way home, We decided to give Tom a call and confirm the deal. He set up everything for us on the phone-which took some time-but he never rushed us-calm, patient and kind! Tom called us as soon as the new Subaru arrived and worked around our busy schedule to set up a time that was convenient for us! Once we arrived to pick up our car, Tom handled everything so that the process was smooth and without any glitches! Tom took the time to show us all of the Subaru features-which are many!! He set up the automatic seat settings, the radio-cell phone connection, the lock features, etc. He took his time and never acted like he had any other clients waiting for him! He treated us with the utmost respect and concern for our needs and questions! I commend Moore Subaru for having such a Wonderful, Kind and caring Dealer!! We are Enjoying our Subaru and can't Thank Tom enough for his help in our decision! We are hooked Subaru and Very, Very Happy Customers!! Oh, on top of everything positive-Tom called and left us a nice message of welcome and hoping we were enjoying our new car! Nice Touch and Greatly Appreciated! Please pass along our Heartfelt Thanks to Tom!! He is a tremendous Dealer!! Warm regards, Virginia and Eric Bramfitt (Proud and Happy owners of the New 2022 Outback!) More
After we got our new Subaru, we needed help setting up such things as the My Subaru App, plus we had questions dealing with a number of features we weren't familiar with. We called our sales person, T such things as the My Subaru App, plus we had questions dealing with a number of features we weren't familiar with. We called our sales person, Tom Yuen, at least a half dozen times asking for help meetings. He responded quickly to all our requests, and worked with us, sometimes in sub freezing temperatures. We greatly appreciate his willingness to help us, and he has our sincere gratitude for his assistance and personal care. More
Awesome experience working with David Lowenhagen. Clear communication (email, phone, and face to face) and VIP treatment! He takes the stress out of buying a car. We will definitely continue to p Clear communication (email, phone, and face to face) and VIP treatment! He takes the stress out of buying a car. We will definitely continue to purchase our cars at Moore Subaru. More
What a wonderful purchase experience working with Mr. Lowenhagen. This is my second Subaru purchased here and won't be my last. The entire process was smooth, quick, and easy. But then it usually is when Lowenhagen. This is my second Subaru purchased here and won't be my last. The entire process was smooth, quick, and easy. But then it usually is when working with professionals like David and Dino! More
I am a first time new car buyer. I visited several dealerships to evaluate several vehicles. The Outback was one of two vehicles I chose as top options. Keith Nelson was outstanding in relation to my dealerships to evaluate several vehicles. The Outback was one of two vehicles I chose as top options. Keith Nelson was outstanding in relation to my purchasing experience. So far, I think I made a great choice as to what to buy and where. More
Keith Nelson was my contact, and he did a marvelous job of helping me special order my Subaru & keeping me posted throughout the process through a flawless delivery. of helping me special order my Subaru & keeping me posted throughout the process through a flawless delivery. More
I had an excellent buying experience. Keith and Rocco I had an excellent buying experience. Keith and Rocco were great to work with and went above and beyond to make sure I was happy. Highly recommend Mo I had an excellent buying experience. Keith and Rocco were great to work with and went above and beyond to make sure I was happy. Highly recommend Moore Subaru over any other dealer in the area. More
Keith Nelson stepped in when our initial sales representative left unexpectedly and it was almost as if he had been the first contact for us. He picked up on our order, kept us informed of its pr representative left unexpectedly and it was almost as if he had been the first contact for us. He picked up on our order, kept us informed of its progress and notified us when it was being delivered. The actual purchase process was efficient and he carefully explained each step along the way. We traded in 16 and 20 year old Toyotas, so there was a steep curve for us as we learned about the new features and the technology on our Outback. He spent a long time going over the finer points of the car, and answered our questions directly and completely. After the purchase, he called several times to see how we were adapting to our new car and to answer questions that occurred to us as we were breaking it in and learning to use the technology. I would highly recommend him to anyone considering buying a new Subaru. More


