Moore Subaru

A very painless car buying by experience. Easy to deal with and worked with me to get the car that I wanted at the price that I needed. Highly recommended. with and worked with me to get the car that I wanted at the price that I needed. Highly recommended. More

I have to say that I don't believe my purchasing experience for a new 2013 Outback could have gone any better. It began with a prompt, very competitive, pricing response to my email inquiry by Robe experience for a new 2013 Outback could have gone any better. It began with a prompt, very competitive, pricing response to my email inquiry by Robert Thomas. The price quoted was not only competitive but was for the exact car I was interested in. As I am sure you are aware, that is not standard practice at most dealerships. In fact, I was so pleased with both the quick response and the idea that the price quoted was for the exact car, that I decided to visit your dealership that same day. The email I received referenced a followup call I would receive from Charlie Guthrie. However I did not wait that long and traveled to your dealership and asked for Charlie within a few hours of receiving the email. Despite no call ahead or effort by me to be sure that Charlie was available at that time, he met with me to discuss the Outback I was interested in. Charlie was professional in all respects and I can say without reservation that my experience with charlie was one of the best auto purchase expediences I have ever had. Actually, it probably is the best. I am a detail person by nature and had researched the 2013 Outback completely. Charlie knew all the details about the car, and pointed out the minor differences between the 2012 and 2013 model years. Differences I must say that I was mostly not familiar with. Charlie's knowledge of these differences and his very professional sales approach of responding to my specific questions while at the same time providing me info that he thought I might want to know about differences between models and packages. I do not normally do anything "on the spot" but I was so taken with the entire experience I decided to purchase the car on the spot. But alas, you did not have an Outback in my desired color with equipment I wanted. It was Saturday, and by Monday afternoon Charlie had located the car I wanted and arranged to have it transported for free to Moore. And it was the exact car with none of the "upgrade pressure" that often occurs in these situations at other dealerships. Charlie delivered the car to me a day after it arrived and the prep of the car as well as the delivery was flawless. To say I have been completely satisfied with the process is an understatement! I should also add that my time with Franco Perrone, Business Manager, to complete the paperwork and pay for the car followed the pattern I had by now come to expect. This part of the experience was also excellent. I am a minimalist by nature and always choose to cover the risks myself that one can cover by purchasing the packages Franco described to me. Even though I am not interested in these packages, Franco descibed in detail what was included in each and why I might be interested in them in a manner that was very professional and completely acceptable to me. I must say that based on previous experience, I have come to very much dislike this part of the process. Yet, despite my dislike, my experience with Franco was such that I actually enjoyed talking with him and asked a few questions about the packages. I did not take advantage of any of these packages but I would say that this part of the experience was actually enjoyable and in line with the rest of my experience in purchasing this Outback! To sum it all up, I am completely satisfied with my experience in purchasing this Outback and would recommend both Charlie Guthrie and your dealership to anyone that will listen! Oh yeah, I like the car too and it is living up to my expectations completely. I live in Williamsburg and have been interested in Subaru vehicles for quite some time. The primary reason this is my first is my complete dissatisfaction with our local dealer. And truthfully, although I have sort of tried to deal with them on several occasions, I am always put off almost immediately and end the process. As a result we have been customers of the local Honda dealership for many years, despite my interest and in some cases, preference for a Subaru. The Honda dealership is first rate and my experiences there have been similar to what I experienced at Moore. But they don't have the product I am interested in (Subaru) and I am glad to have done business with you. My only problem now is that my wife wants one too! Before I end this lengthy response I might add that the only thing I wish that you had, but don't, are Saturday hours for parts and service. I am a Dealer Service kind of guy, but the distance to your dealership means that I may have to find another arrangement because I am unlikely to be to get my Sube serviced on a weekday. Of course that's dedicated self interest at its finest and I may be able to find a way. Thanks for the great purchase experience and of course, the great car. I will be conveying the same info to Subaru if they contact me on the purchase. More

We drove up from Norfolk to complete this transaction as they gave us a better price than we could get locally. It was an easy transaction and all of the people we dealt with were very friendly and not push they gave us a better price than we could get locally. It was an easy transaction and all of the people we dealt with were very friendly and not pushy. I almost didn't know I was in a car dealership. We got exactly what we wanted, a fair value for our trade and no hard sell. I would highly recommend anyone considering a subaru to work with Robert Thomas the internet sales director and Cory Willoughby to get their next car. It was such a change from previous car purchases. Thank you Subaru and Richmond, Robert and Cory! Kim Pritchard More

I called Subaru of Richmond and was promptly put on the phone with Charley. I told him what I wanted and he went out found it and called me back with a quote that I could live with. I wanted a few things phone with Charley. I told him what I wanted and he went out found it and called me back with a quote that I could live with. I wanted a few things added to it. He managed to get that done for me all within 24 hours and without even meeting me. When I got there it only took about an hour to finalize everything and I was on my way. He even helped me purchase a gas cap for my other Subaru. It was my best car buying experience ever. More

We had a very pleasant, no-pressure experience with Subaru of Richmond and Richard Hubert. We initially looked at and drove different models of cars some time ago and said we were not quite ready to b Subaru of Richmond and Richard Hubert. We initially looked at and drove different models of cars some time ago and said we were not quite ready to buy. There were not any high-pressure calls or emails encouraging us to come back in. When we were ready to purchase a car we sat down with Mr. Hubert and he was very knowledgeable on all models. He worked up a fair price for us and we purchased the Subaru Forester today. He went over all of the equipment with us before we left the dealership. All in all it was probably the best car-buying experience we have ever had. Jim and Janet Somers More

I have not bought a car in 35 years. I was not looking forward to the experience, expecting pressure and confusion. A dear friend told me to check out the Subaru Legacy. I walked into the Subaru Richmond forward to the experience, expecting pressure and confusion. A dear friend told me to check out the Subaru Legacy. I walked into the Subaru Richmond dealership with trepidation. I was met by salesman Tom Carr, with a handshake and a smile and a calm "what can I do for you today?" Over the next several weeks, Tom worked with me to find me the perfect car. Tom was never pushy or over-powering. He calmly answered every question I had, guided me with consideration for my needs, and patiently waited for me to make my decisions in my own timeframe. I absolutely love my new car, a 2012 Subaru Legacy Limited!!! And I would recommend Tom Carr to anyone looking to have a pleasant car purchase experience. More

Cory was a great sales associate. He worked with me and found the vehicle I wanted and provided excellent service during the buying experience. I am very happy with my new car and will recommend Subaru an found the vehicle I wanted and provided excellent service during the buying experience. I am very happy with my new car and will recommend Subaru and Subaru of Richmond to all my friends. More

I have been working with Cory for over a year on my 2012 Subaru STI. Cory was very patient and never pushy with the sale. I was able to test drive two different cars and received top dollar for my trade. Subaru STI. Cory was very patient and never pushy with the sale. I was able to test drive two different cars and received top dollar for my trade. The transaction was simple and painless. I could not be happier with my new car or my salesman. I ventured to Pence Subaru and was greeted by a young man that did not know very much about the product or the accessories I would be adding. Cory shared my enthusiasm for an awesome car and an awesome brand. I look forward to seeing the sales staff at Subaru of Richmond more when I return for service. I would recommend Cory's "Sales Style" to anyone seeking a new Subaru in the Virginia Area. He is a credit to a new line of younger, relaxed sales people that do not have to play games to make a sale. More

I had a great experience at Moore Subaru. Robert Thomas, the internet sales manager, worked with me to get the exact WRX I wanted on order. He followed up with me on every step of the process. He was very p the internet sales manager, worked with me to get the exact WRX I wanted on order. He followed up with me on every step of the process. He was very professional and not pushy at all. Tom Carr finished the deal and worked with me on the delivery day. Tom was also very helpful and great to deal with. Thanks for a great experience! More

Took my vehicle (2010 Subaru Legacy) to be serviced for a few reasons: tire pressure light sensor was bad, weird braking noises and a vibration on acceleration that surely did not feel normal. My car was at few reasons: tire pressure light sensor was bad, weird braking noises and a vibration on acceleration that surely did not feel normal. My car was at Subaru for less than 8 hours and they deemed the braking noise and vibration "normal." Still concerned, we asked to speak with the service advisor but he had left for the day. We got in contact with him the next day and were there 2 days later to look deeper into the problem with the car. A tech drove the car with us and we felt a vibration and he still said it was normal. We asked the advisor if we could drive a new OR used Legacy with CVT transmission to see if it did the same thing. The service manager said that it would be useless because "our car has miles and it won't drive the same." At first the service manager was decent...however after questioning him, he stated that we don't trust them, and, if that is the case, then find somewhere else to take our vehicle. We were so put off my how rude he was. The service advisor and tech were polite and did everything they could. The service manager however....not so much. I will never take my Subaru to this service center ever again. Pence Subaru has treated us so much better..the only reason we went to Subaru of Richmond was because it was closer to our home! Not again!!! More