Mooresville Ford

Service Dept is a NIGHTMARE! Horrible customer service. Purchasing the vehicle from this dealership was a normal purchase... the customer service when dealing with the service dept was a NIGHTMARE! The car Purchasing the vehicle from this dealership was a normal purchase... the customer service when dealing with the service dept was a NIGHTMARE! The car is under warranty but good luck getting them to do any of the work in a timely manner. Multiple recalls, we make an appt to have the recalls fixed and they call after having the car for 4 hours and tell us that they took care of one recall but will have to order parts for the other 2 recalls. More

Horrible customer service!!! BEWARE!!! I was driving to visit family at the lake when my car started having problems with the transmission so I decided to take it to the nearest dealership I was driving to visit family at the lake when my car started having problems with the transmission so I decided to take it to the nearest dealership where I wouldn't have to drive the scary car all the way back to downtown Charlotte, come to find out I'm greeted by snotty attitudes and rude comments. I have never experienced such poor service at any place ever! I decided after research and my car being in the shop for over two weeks and then me having to take it back again the day I got it back that I would look into a replacement and now they are demanding money for me to get my vehicle because of the technician looking at it, well it's a security problem (recall), it shouldn't cost me anything to get something checked out by a technician that is not my fault. It's ridiculous and I would not advise anyone to even step foot there, I can't believe my experience and I would hate for someone to go through the horrible experience I've had to go through. More

We were looking for a new F-150 Truck and drove to Mooresville Ford. Allyson met us right at the front door and introduced herself and asked how can she help. We explained our needs and within minutes Mooresville Ford. Allyson met us right at the front door and introduced herself and asked how can she help. We explained our needs and within minutes she located two very good choices for us that quite frankly either truck would be great. Our purchasing experience with Allyson was easy she understood all the features of both trucks and gave us a little time with no pressure to decide for ourselves. Once we deceideds she took a few minutes and came back with a fair and reasonable offer for our trade in and a very good discount on the truck . We will definitely purchase from Allyson Odendahl again in the near future this time for a car. More

Allyson did a great job. This is the second vehicle I've bought from her in 6 months. The finance manager did a good quick job. I've bought from her in 6 months. The finance manager did a good quick job. More

Stopped just to look, had no intension of buying anything. Spotted a used F550 P/U ( that doesn't exist), while looking it over, Doc came over then went and got the key so we could check the mileag anything. Spotted a used F550 P/U ( that doesn't exist), while looking it over, Doc came over then went and got the key so we could check the mileage. 2003 with only 28000 miles! Future plans were to find one that would take a P/U camper. Couldn't pass it up and with almost no hagling, Doc and I worked out a price and took it home that evening. Real helpful, nice guy, probably could have hagled back and forth and saved a little, but didn't feel it was worth it. I certanly would go back and deal with him again when we replace my wife's car. More

This is the first time in my life I have ever paid sticker price minus a rebate for a new car. I quess at age 65 I am too old to spend all day at a dealership haggeling over price. sticker price minus a rebate for a new car. I quess at age 65 I am too old to spend all day at a dealership haggeling over price. More

I had a great experience w/ Mooresville Ford.My salesperson (Allyson)was great very professional,nice and did everything she could to get me into my vehicle!Being a female purchasing a new vehicle, salesperson (Allyson)was great very professional,nice and did everything she could to get me into my vehicle!Being a female purchasing a new vehicle,I was very pleased to have a female salesperson.My experience was stress free and all went very well! More

This is my third new vehicle in 2 years and every facet of the buying experience has been outstanding. These folks simply do not disappoint. I would recommend Michael Blank in sales for his in-depth and ex of the buying experience has been outstanding. These folks simply do not disappoint. I would recommend Michael Blank in sales for his in-depth and extensive knowledge on all facets of technology. Michael has been a true "point man" in every purchase and he truly belongs in a Bentley dealership. Gray in F&I is a good person who I truly trust in the financing process and is one of those rare folks who takes great pride in working the best deal with a local lender so everyone feels good and wins. He says I need it, I buy it. Jeff & Brad, a father and son team in service are fantastic and treat you a level of respect not common and they insure you never buy anything you do not need. Thats an oxymoron for a service department! I could go on and on about this place but they are that good and the key to maximizing your experience is to negotiate a deal from a level of respect and trust the process. I have never once felt I was being misled and at any time :-) More

My wife and I bought a new 2012 Ford Fusion here. We feel like we paid a fair price and David Stonestreet and Michael Blank were very helpful in our purchase. They were eager to help us in any way, so it has like we paid a fair price and David Stonestreet and Michael Blank were very helpful in our purchase. They were eager to help us in any way, so it has been a good experience. We like the new Ford vey much. More

Excellent customer service and work. I was recommended to them and I would recommend them as well. Scott was very informative with the estimate and work he would be doing and timely with getting it complete them and I would recommend them as well. Scott was very informative with the estimate and work he would be doing and timely with getting it complete. They also took care of having everything line up with my insurance and the rental company. Scott and Donna were excellent too work with. More