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Morehead Honda
Newburgh, NY
691 Reviews
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May 24, 2013
My experience with Kristine was and still is amazing. I would highly recommend her to anyone looking to buy a new/used car. My past experience with car salesman hasn't been all that great, however, Kristi would highly recommend her to anyone looking to buy a new/used car. My past experience with car salesman hasn't been all that great, however, Kristine has changed my opinion of them entirely. Not only was she available and patient with me (I had a million questions) from the very beginning but it's been a month since buying my car and she still calls to make sure all is well and that I'm happy with my purchase. She also went above and beyond to insure my happiness with my trade-in and eventual purchase. Believe me I'm not easy and she held my hand throughout the process. She is the ultimate exception at a time when there are very few people who are genuinely concerned about their customers. I have found a salesperson that I would continuously trust and use for all my car needs. By the way, the brand Honda is also a name I trust so the combination of the two is a hit out of the ballpark. More
by pabmarjew
Helpful May 23, 2013
Purchased a 2008 Honda Accord EX Sedan with approximately 23,000 miles on it. Fast forward to a few months after purchase. I find out that despite being 4.5 years old, the battery was never replaced. The 23,000 miles on it. Fast forward to a few months after purchase. I find out that despite being 4.5 years old, the battery was never replaced. The tires that came on the vehicle lasted less than 10k miles on it. The car had two recalls that were never performed. None of the fluids were replaced, the air filter and passenger filter were not replaced, one of the keyfobs didn't work, and one of the interior light bulbs didn't work. I brought it in for service, and was charged to replace the battery in the keyfob and the lightbulb inside of the car. I thought that was really cheap, but whatever. I then wrote an email and contacted the managers of the dealership to let them know they didn't recondition my car at all, that it never should have been given to me without reconditioning it. I spoke to their service manager, and he told me that getting 7k out of the tires is actually really good these days as new tires are made of very soft materials. He also told me that they don't proactively replace fluids or the battery in used cars, as long as it passes their internal tests. He didn't know how or why they didn't fix the recalls on my vehicle, but assured me it wasn't normal. For all of my troubles, he offered me $10 off a Honda Battery. I've now reached out to Jeremy Abramson, the GM at the dealership. He will go a week, sometimes more without responding. When he does respond, he offers to have me bring my car in so they can tell me all of the things that are wrong with it. He never actually addresses the previous issues and all of the expenses I've incurred because they failed to get my car ready before I picked it up. At this point I've contacted Jeremy via email and facebook and haven't gotten anything, except a huge waste of my time. I'm just going to contact Honda America at this point. I'd warn anyone considering buying a used Honda, specifically from this dealership. BE CAREFUL More
by dinosaurjockey
Employees Worked With
Claudio Esposito
May 23, 2013
Mark Etri was knowledgeable, friendly, took the time and truly made the purchase an enjoyable experience. I would highly recommend Mark the next time you're in the hunt for a new vehicle. I purchased the truly made the purchase an enjoyable experience. I would highly recommend Mark the next time you're in the hunt for a new vehicle. I purchased the Honda CR-V and am very pleased with the price, the vehicle and the dealership. Dan Hoye made the financing effortless. Thank you Mark, Dan and Morehead Honda!! More
by vls1254
May 21, 2013
I went to the Honda dealership myself, hoping to get a good deal, and I meet up with Larisa, and got the great deal and service!! It was a great experience, especially for a female... She and Honda More good deal, and I meet up with Larisa, and got the great deal and service!! It was a great experience, especially for a female... She and Honda Morehead has a customer for life!! Thank Larisa for making this as painless as possible!!! More
by SAndyRubino
May 19, 2013
Excellent service....Mark covered all aspects of the purchase and made everything clear. Mark went beyond the call of duty to satisfy our needs. Would recommend to others. purchase and made everything clear. Mark went beyond the call of duty to satisfy our needs. Would recommend to others. More
by xmas605
May 14, 2013
On May 14, 2013 I received a phone call from Morehead Honda's general manager, Jeremy Abramson, in regards to being unknowingly sold a car that had been in two accidents. As to be expected Mr. Abramson w Honda's general manager, Jeremy Abramson, in regards to being unknowingly sold a car that had been in two accidents. As to be expected Mr. Abramson was very apologetic about Morehead Honda's misleading me during the purchase of my car on March 29, 2011. He made sure to let me know that Bill Enright, the person who sold me the car, was no longer employed by Morehead Honda. He assured me that Morehead Honda did not normally engage in such shady business practices and the he wanted to help rectify the situation. Mr. Abramson asked me what I wanted him to do. Honestly, I did not have any idea what he could do. I purchased the car two years ago and have almost paid it off. I should be done with my payments by the end of this year, so there is nothing he can really do to help. But being a car salesman he insisted on offering me another car. When he brought up the idea of purchasing another car from Morehead Honda I became a little agitated. I could not understand how he could think that I would ever do business with Morehead Honda again. My agitation must have led him to believe that I never had any intentions of purchasing a vehicle and maybe up to something funny. He made the statement,"It doesn't sound like you ever intended to by a car", which further agitated me. I did not wake up on May 6, 2013 with the intentions of buying a car. The thought hadn't enter my mind until I checked my mail and found a letter from Mr. Abramson. In the letter he offered to payoff the rest of my car whether or give me the trade-in amount in cash. The seventh paragraph of letter stated, "Our intent, Elicia, is to make a sincere, direct appeal, to offer you premium trade-in value or outright purchase dollars for your vehicle." The offer sounded to go to be true but I went for it. I had hoped that they would give me the, "outright purchase dollars." (give me the trade-in value in cash).That did not happen. As expected the letter turned out to be a boldface lie. When I went to the dealership no one ever offered to pay-off my car in cash, all they did was try to get me to buy something less than what I already have. The saleswoman, Krystine Krantz, made it perfectly clear that there was no way I would be offered any car other than the LX, the base model. It would make no sense for me to go from an EX-L V6, that only lacked navigation, to a base model LX, which has nothing in it comparable to my present vehicle. It doesn't have leather seating, power seats, xm-radio, fog lights, sunroof, a V6 engine, multi-disc cd player, heated seats or dual zone temperature control. She tried to overcome the 2013 LX's lack of premium features by highlighting the fact that it had a back-up camera. My experience with Morehead Honda, beginning in 2011, has been an exceedingly bad one. Not only was I sold a car that had been in two accidents without my knowledge but I was sent a misleading letter and then it was insinuated that my outrage was for less than honest reasons. My advice to anyone who is thinking about buying a Honda is to say away from Morehead Honda at all cost. Their sales people are untrustworthy and their management is insulting. My advice to anyone who is thinking about buying a Honda is to say away from Morehead Honda at all cost. Their sales people are untrustworthy and their management is insulting. More
by EMurphy1
Employees Worked With
Bill Enright
May 08, 2013
Upon entering Christine and Doug made me feel like they wanted to earn my business and gave their word they stand behind what they sell and their service. They do whatever it takes to do what's right and wanted to earn my business and gave their word they stand behind what they sell and their service. They do whatever it takes to do what's right and fair for you and their dealership. I purchased a 2013 Accord which had a problem on the 3rd day I had it and they totally took care of the problem to my satisfaction. The Morehead family treat you like you're part of their family. I cannot say enough good things about all of them from every dept. to the top Management Team who made the best decision in resolving the problem. I truly want to thank all of you for turning an unusual problem into a wonderful experience. I look forward to dealing with your Service Dept. and seeing all of you. Thank you all from the bottom of my heart! More
by missyv44
Employees Worked With
Chris in Service Dept., Mike Desantis
May 04, 2013
Morehead Honda representative Doug Matthews was more than helpful. He was very courteous and expedited the lease process. I was able to bring my old vehicle and leave with a brand new Honda within a matter o helpful. He was very courteous and expedited the lease process. I was able to bring my old vehicle and leave with a brand new Honda within a matter of hours. I would recommend this dealership to anyone looking for a great vehicle, coupled with a high level of professionalism. More
by Wise02
Employees Worked With
Douglas Matthews
May 02, 2013
Thank you from the bottom of my heart for such a positive car buying experience. Hands down this was the best car buying experience we have ever had. We dealt with 3 different people during our purchase car buying experience. Hands down this was the best car buying experience we have ever had. We dealt with 3 different people during our purchase and each one was outstanding and extremely customer friendly. First, there are not enough kind words to describe Louis Borasi. He was so much more than a car salesman and such a pleasure to do business with. He allowed us to take as much time as we needed. He was pleasant and patient no matter the issue and believe me I had issues. ? The extra personal touches that Louis did to get the car ready for us were unexpected. We have never been treated so well by a car salesman before. Second, the Sales Manager Doug Bell went above and beyond what is normal and typical for a car dealership. His sincere desire to ensure that we left with right car was amazing. The third person we dealt with was the Business Manager, Mike Desantis. Mike was a delight to work with. He was friendly and efficient. He laid out the paper work for the financing and explained each form. When it came to the warranty, let us make the decision that was best for us. No sales pitch, no pressure, only professional knowledgeable service. I can’t say enough about the customer service and professional care we received at Morehead Honda. I am telling everyone who will listen about Morehead Honda. Thank-you Louis, Doug and Mike and thank-you Morehead Honda! More
by msgillespie
Employees Worked With
Mike Desantis, Lewis Borassi
May 01, 2013
The dealership had a large selection of vehicles to view and compare. Larisa was polite, courteous and knowledgeable of the availability of vehicles and the accessories with which they were equipped. Lari and compare. Larisa was polite, courteous and knowledgeable of the availability of vehicles and the accessories with which they were equipped. Larisa worked with us to find a vehicle that met out expectations at a price that was acceptable to us. When asked questions where she did not have an immediate answer, she quickly accessed the right individual and was able to provide the information in a timely manner. Larisa scheduled delivery and the vehicle was ready for pickup as promised, with the added accessories installed. The car was very clean and the dealer had provide a full tank of gas which was an unexpected bonus. Mike handled the financial process in a professional and efficient manner which allowed us to be out on the road in our new vehicle in what I would imagine is record breaking time. The dealership is clean and appears well maintained. Customers are provided with refreshments and a comfortable and pleasant waiting area while their vehicle is in for routine service. More
by Wrobin
Employees Worked With
Mike Desantis
