Morgan Chevrolet

No voluntary disclose $11,000 damage to a new vehicle On 24 Jun 19, I test drove and put a deposit down on a new 2018 Chevrolet Volt with 4000 miles, and requested delivery scheduled for Sat 29 Jun. The On 24 Jun 19, I test drove and put a deposit down on a new 2018 Chevrolet Volt with 4000 miles, and requested delivery scheduled for Sat 29 Jun. The dealer indicated the vehicle was a dealer demo, came with the manufacturer's warranty, and did not indicate there was any damage. When we questioned whether the vehicle was only driven by dealership employees, the answer was yes. We were also told that the vehicle's warranty would start on delivery date. On 27 Jun 19, after reading dealer demo reviews we validated the VIN with On Star, and found out that the vehicle was placed into service with 48 miles in February 2018 (19 versus 36 months). Additionally checked VIN online for accidents and insurance claims (no items reported). On 28 Jun 19, contacted dealership regarding warranty, requested maintenance service record, estimated interest rates, and questioned small white grease pencil marking "RF" on front right window seal. Received a police report and $11,000 repair estimate. Vehicle was damaged in 2018 with 300 miles while being used as a service loaner/short term rental. Again requested maintenance record and pictures of damage. Salesman said he would forward after getting in at 9am, so we said would be drive over to the dealership after receiving these files assumed around 10am. On 29 Jun 19, received text and phone call around 11am from dealership asking whether we would be keeping appointment, but still had not received requested documents. We arrived at the dealership before noon. The salesman greeted us; however, we told him that we wanted to speak to the manager as the damage occurred prior to him arriving at dealership and was unaware of the major repair prior to 28 Jun. The salesman requested the manager come over to speak to us on 3 separate occasions, and the manager never came over. Finally after waiting 1.5 hours, I asked the customer service lady to have a manager come over to process deposit refund as I was tired of waiting. The manager still refused to come over, and had salesman come over to state that he would need the receipt and the card in order to process the refund. Thankfully, I had my original deposit receipt. Approximately 2 hours after arriving at the dealership, I received the refund receipt with the story that the damage had slipped the manager's mind. My fiancée wanted to speak to a manager. A gentleman sat down with us. He stated that the vehicle was repaired at Jim Browne Dade City Collision Center. He stated the vehicle had been re-skinned, brought a listing of replaced parts, and stated that they were trying to price the vehicle based upon mileage (listing online indicates MSRP for new vehicle with no disclosure of damage). He came back with pictures of repaired vehicle which showed filler (bondo) on almost every single panel, but no panels listed on replaced parts list. He then went to get the service record for the vehicle. About 20 minutes later, we went to find gentleman who was helping us but could not find him on dealer or service floor. We left the dealership shortly after and went to a different Chevrolet dealership. Needless to say, if you're buying used from the dealership ask for a CARFAX and dealership maintenance record. If you're buying new, ask for full dealership maintenance record for the vehicle. Make sure you get these before even negotiating price.... The only positive were the frontline salesman who was not aware of the damage and the sales floor customer service desk. More

Brian has always greated with smile. Brian has always greeted me with a smile.He would the always get the vehicle I wanted no matter what. Great associate for you to have Brian has always greeted me with a smile.He would the always get the vehicle I wanted no matter what. Great associate for you to have More

Brian went out of his way several times. Brian spent time with me and answered all of my questions. He made sure I was happy with the financing, and when a problem arose with the car (the au Brian spent time with me and answered all of my questions. He made sure I was happy with the financing, and when a problem arose with the car (the audio did not work) he made several visits to the repair center to make sure the correct person was addressing the problem. When it turned out it could not be resolved same day, he arranged a loaner vehicle and dropped mine off to me when it was ready. Bottom line is he is a very attentive person and makes sure everything is right for his customers. More

Satisfactory The reason I would say jim Brown is a great place to get a car is the warrantys and Brian Reid my sales guy was helpful respectful and helped get me a The reason I would say jim Brown is a great place to get a car is the warrantys and Brian Reid my sales guy was helpful respectful and helped get me a good deal. More

Jacob Miller was excellent. Very knowledgeable. I love my vehicle!! You will drive away happy with your decision. Jim Browne Chevrolet is an awesome dealership. was excellent. Very knowledgeable. I love my vehicle!! You will drive away happy with your decision. Jim Browne Chevrolet is an awesome dealership. More

Dont wait for their callback 2 weeks after hector said he would call me back in 5 minutes and IM still waiting. I have called him back to remind him the 5 minutes passed, but no 2 weeks after hector said he would call me back in 5 minutes and IM still waiting. I have called him back to remind him the 5 minutes passed, but no luck. I can give them a -5 for customer service. More

Excellent easy . Went out all weekend looking for a truck. No luck. Came home and opened the computer and Jim Browne site was opened. Then the excellent young man Bria Went out all weekend looking for a truck. No luck. Came home and opened the computer and Jim Browne site was opened. Then the excellent young man Brian was there to help ,and that he did .He made me the deal I wanted with no hassle. Greatest experience buying a car More

Easy relaxed atmosphere no stress We all know what its like to be burnished as soon as you park your car. Not the case here. Our salesman Brandon let us look answered all questions. Ve We all know what its like to be burnished as soon as you park your car. Not the case here. Our salesman Brandon let us look answered all questions. Very polite very laid back salesman. Very knowledgeable on all the vehicles in the lot narrowed it down to what best suits us. The staff there all smiled and made you feel welcome. Even the owner took time to check on us. The finance guys both go out of there way trying to give you the best deal they can . I can't say enough about our experience there. At register Chevrolet in brooksville we were treated like our best interest wasn't their concern. Take it or leave it. Jim brown works with the customer to do everything they can to get you in the car or truck you want . we will be back again and again worth the drive from spring hill. More

Deception I went with the hope that they would help with my truck..I wanted a Chevy Colorado ..Nothing happened..my truck was rated only 5000..2015 Nissan front I went with the hope that they would help with my truck..I wanted a Chevy Colorado ..Nothing happened..my truck was rated only 5000..2015 Nissan frontier 3700 miles.,the price in internet not real.. More

DO NOT BUY FROM THIS DEALERSHIP Would give 0 star, even negative star if possible. The experience my family and I had buying a 2018 Traverse last year was the type of experience you Would give 0 star, even negative star if possible. The experience my family and I had buying a 2018 Traverse last year was the type of experience you put on Youtube and title it: Worst Car Dealership Experience Ever. We noticed that the car itself, and the car sticker features did not match. It says that the car had a black bowtie which cost around $500, but the car we bought didn't have one. So we called the worst sales consultant ever, Bryan Jordan from Jim Browne dealership Chevy, and asked him to refund the amount. After learning the reason of the call, he hangs it up every time, and does not reply to any of our texts anymore. Finally we were able to get a hold of a manager, and the amount was refunded after 2-3 months of countless text messages and hours of trying to call anyone from their dealership to deal with it. THEY WERE NOT HAPPY that they had to refund the amount. I'm not yet done. Within a month of buying a 2018 Traverse from them - which was the biggest mistake my family and I ever made (you're better off buying from a different dealership), we had some issues with the car regarding squeaky doors. We do not live in the Tampa area, and we have to drive about 2 hours to get to Tampa. But when we came in to have the brand new car fixed and seen, they just brushed it off, practically shewing us away like some flies without even checking what's wrong with the car, dismissed and told us we can leave after 5 minutes of arriving at their dealership, and told us to "contact the manufacturer because we can't do anything about it." Long story short, we have decided to take all of our services done at our local Chevy dealership, and not deal with Jim Browne Chevy ever again. Their manager also signed an IOU for a car part they have promised that comes with the purchase to be shipped in 2 weeks or so. It's already been a year and a month since that promise and still no package. So if you who are reading this review and looking to buy a car from Jim Browne Chevy, deal with a different dealership. You will be happier for it, I guarantee you. More