Moritz Kia Fort Worth

Treat you like family! When l came to Moritz Kia, l felt l was coming home. Everyone was so glad to see me and was ready to do anything to help me. They help me with my se When l came to Moritz Kia, l felt l was coming home. Everyone was so glad to see me and was ready to do anything to help me. They help me with my selection and they promised they would be here whenever l needed them. That's what family do!! More

Great Service I was,given a time it would be done and it was. Usually they shuttle me back forth to work. They are always on time and accommodate my needs. I was,given a time it would be done and it was. Usually they shuttle me back forth to work. They are always on time and accommodate my needs. More

Pushy sales techniques Our main sales guy Rick was fine. Overall he was pretty laid back and would back down if he could tell I wasn't going along with what he wanted. How Our main sales guy Rick was fine. Overall he was pretty laid back and would back down if he could tell I wasn't going along with what he wanted. However, the entire experience was very stressful and left a bad taste in my mouth. So while i would recommend Rick, I cannot recommend the dealership as a whole or any of the other people I worked with during my sales experience. Here's a couple of the things that rubbed me the wrong way. Prices on new cars on the website showed various discounts that were not available. This is a common kia dealership tactic apparently as I shopped around at others. They either charge you a higher interest rate for the loan, or take money off the car, but not both. Some discounts were simply not available unless you are military or something. This makes it difficult to do an apples to apples comparison of prices. This is shady. The one part where Rick was pushy was this: We took home a first used vehicle and had our mechanic check it out, but it had an oil leak. We looked at a second used vehicle but had not yet brought it to my mechanic nor had Mortiz had their service team look at it or detail it. Rick tried to get us to do financing and sign a contract without having the vehicle checked out, by anyone. When my wife and i wouldn’t budge, Rick brought in his sales manager. He promised that they would roll back the contract if there was anything wrong with the car, saying they were just looking out for us and worried that someone could buy the car before we signed, telling us how great their vehicles were and we didn’t need to check it out with a mechanic, yada yada,. This came across very pushy and insincere. I felt I was being pressured to buy a vehicle I didn’t know anything about. I had not yet even seen a carfax history on it. Thirdly, Rick gave me a price sheet showing our payments for the agreed upon price and interest rate w/ financing. However, the payments were inflated. The math simply did not add up when you take the price of the vehicle, down payment and interest rate. He said I would have to talk to the finance guy to understand why the payments were higher. More on that below. Fourth: Finally went to see the finance guy when we decided to buy. Interest rate was a point higher than what they estimated and the finance guy seemed completely unapologetic. I'm not sure why they can't lock this down when they run your credit. But that’s fine, its an estimate and It didn't make a huge difference in overall price. But then, before I see my actual payment, the finance guy tries to get me to buy an extended warranty. There are 4 options, and the LOWEST would have increased my payments by $75 a month, others were MUCH higher. I told him, at that price, I could just by a brand new car in which case you don't really need an extended warranty. I also said that I have had no opportunity to research the warranties and that Rick told us nothing about this so I didn't feel comfortable with a last minute surprise. The finance guy then told us that Rick was UNQUALIFIED to discuss the warranty with us and actually seemed angry that I wasn't interested committing to this extra expense. Another hard sell that I had to argue through. This is why the payments didn’t add up. Its like they are trying to get you to expect an inflated payment so they can last minute sell you a warranty plan you may or may not want. Finally, Rick kindly told us we could get a free paint touch up on a scratch on the back. We scheduled a time to go in and Rick said it would probably take 20 minutes. I came in early in the morning and the lady said they would put my car in and that Rick would probably be there soon. I waited about an hour and asked her if she heard from Rick. She said no. I asked if my car had been looked at and she said that it would probably be several hours at least and that she didn’t know why Rick told me I could wait for it to be done. She also seemed very unapologetic. So I left the car there having wasted an hour. Look, just give me your best price on the car, tell me all my options and their prices and exactly what my payments and interest rates are ahead of time so I can shop intelligently. Of course you should make a healthy profit, but don’t try to oversell me. I’m not interested in haggling over every little thing. I didn’t even haggle on the price of the car because I felt like it was fair and yet at every turn, it seemed like they were trying to get me to spend more money. Don’t argue with me or push me to do something I don’t want to do. The more you push, the more I think you’re potentially being dishonest. Don’t pretend you’re looking out for my best interests when you’re trying to sell me something. I almost walked out a couple of times. My wife and I were just so tired of car shopping and we didn’t want to have to start over with another traditional dealer and group of sales people. Otherwise, I would have gone somewhere else. More

Great Experience I had a great experience overall. Did not feel pressured and was able to take my time making the decision to make my purchase. Tony did a great job I had a great experience overall. Did not feel pressured and was able to take my time making the decision to make my purchase. Tony did a great job explaining my options. More

All around amazing service Everyone was so nice and welcoming. Rick, thank you for having patience with us and being so helpful. We definitely found a car home for life. Everyone was so nice and welcoming. Rick, thank you for having patience with us and being so helpful. We definitely found a car home for life. More

Recall Service I’m giving the max rate because my experience with Kia Mortiz was perfect. They were fast and attentive. They shuttle me to work and back to the deale I’m giving the max rate because my experience with Kia Mortiz was perfect. They were fast and attentive. They shuttle me to work and back to the dealership to pick up my car. More

Pleasant and refreshing The sales and customer service was excellent. The staff were friendly and very helpful, attention to the important details. I felt relaxed and appreci The sales and customer service was excellent. The staff were friendly and very helpful, attention to the important details. I felt relaxed and appreciated. I would always recommend this dealership. More

Always a great experience I purchased my sportage 2.5 years ago from Moritz KIA. Maurice was awesome helping me choose the right model for me. I have had all my service done at I purchased my sportage 2.5 years ago from Moritz KIA. Maurice was awesome helping me choose the right model for me. I have had all my service done at the dealership and it’s been top notch. They have great, friendly shuttle drivers that get me back and forth to work in a timely manner so I can keep up with my maintenance. I highly recommend this dealership!! More

oil change mishap My car has free oil changes for three years. I bought my car from Kia dealership in Abilene tx. My husband told moritz to not do the oil change if it My car has free oil changes for three years. I bought my car from Kia dealership in Abilene tx. My husband told moritz to not do the oil change if it would not be covered under warranty and he would take it to the original dealership, they did the oil change anyway when he told them not to and he was there for two hours. Makes no sense. We were out money that we should not have been and have never had to wait two hours! More

Service We have bought 4 vehicles from Moritz and have had nothing but excellent service. We love the attention that Tony D. gives to us and our friends and f We have bought 4 vehicles from Moritz and have had nothing but excellent service. We love the attention that Tony D. gives to us and our friends and family that we have sent his way. More