Moritz Kia Fort Worth

This was a surprisingly simple car buying experience. Got a fair price online, showed up, test drove, signed papers. Price quoted was honored. Will definitely go back. a fair price online, showed up, test drove, signed papers. Price quoted was honored. Will definitely go back. More

The typical low life scamming business operations often attributed to used car dealers. Made a suggested offer in a mailing on the purchase of my specific year/model of SUV to get me in showroom for upsell attributed to used car dealers. Made a suggested offer in a mailing on the purchase of my specific year/model of SUV to get me in showroom for upselling, then lowballed me $5000 below the quoted offer. Truck is in perfect condition, and EVERY option available. They never drove the truck, opened hood, just scammed me to come into dealership. BAD unethical business practices. More

Over the past week or so I have been in to numerous dealerships looking for a new car to purchase. I went into Moritz Kia of Hurst and was completely underwhelmed by any sort of attempt to earn my bus dealerships looking for a new car to purchase. I went into Moritz Kia of Hurst and was completely underwhelmed by any sort of attempt to earn my business. There was no hustle at all by the salesman and he acted almost like I was a bother to him and that my mere presence was keeping him from something important. I was interested in a Kia Rio, so I went to the Moritz Kia dealership in Fort Worth. Who would have believed that the service that I recieved in Hurst was better than what I received in Fort Worth. I pulled into the dealership and began looking at the meager new car selection, luckily some/most of the cars were unlocked so I was able to see what the interior looked like and the trim level. All of this was done without the assistance of any representation from the dealership. After about 15 minutes of looking at cars a salesman left his perch on the tailgate of a truck over by the service department and put out his cigarette and ambled over to me and asked if I needed any help! I saw these people as I pulled into the dealership and assumed they were customers waiting for their car from the service department. I informed him that I was there to purchase a new car that night, and I was, but since no one at this dealership had any inclination to try to win my business by showing me the respect that any customer deserves I would take my business elsewhere. I was still mad and disappointed by the service that I wrote an email that I hoped would be passed along to someone to at least possibly address this issue and perhaps help a different customer. I received an email from the general manager today and it was a freaking form letter!!! It contained the typical "Sorry to hear about your concern, I will address them, won't happen again etc.", but how bad is it if the GM of an Auto dealership has a freaking form letter to address upset customers. This was typical of my entire experience at both Moritz dealerships and my reason that I will never do business with any of the Moritz dealerships it is too ingrained in the dealerships culture to do only the bare minimum to make the sale. There is absolutely no striving for excellence or customer satisfaction, only do just enough to make the sale and that is good enough. I truely feel sorry for anyone who needs to return to this dealer for some service related issue, since I can not imagine how they treat people who have already purchased a car from them if they can't even bother to talk to someone who may want to purchase a car from them. My advice stay far away from anything having the "Moritz" name especially Mirotz Kia Fort Worth and Moritz Kia Hurst. More

I was in the market for a new 2012 Kia Sorento and was in the process of completing a deal with another dealership however I decided to give Moritz a try. I contacted Mike Kennedy in the new car sales depart the process of completing a deal with another dealership however I decided to give Moritz a try. I contacted Mike Kennedy in the new car sales department. After explains my circumstance and the exact vehicle I wanted as well as the offer the other dealership was offering Mike told me that he thought he could beat the deal. After three more phone conversations he came up with a price that was 1k less then the other dealership and included remote engine start for fee. I explained that if I was going to cancel the current deal I needed reassurances and a contract ready when I arrived. Mike promised me that he would have one ready and that the deal had been approved by his manager. When I arrived at the dealership he began asking for information on my trade-in, information we had already gone over. He then proceeded to tell me that they would be loosing 600.00 on the current deal but that they would be making it up in bonus for vehicle volume sales. After more discussion he came back and said that in fact he could not beat the deal and at the very best he could match the deal. Mike basically said what he needed to say to get me into the store in hopes that I would cancel my current deal. He made several assurances that he later recanted. To make matters worse when I later sent him an email to express my dissatisfaction he responded in a condescending manner. Bottom line this is not the first run in with Moritz, the first time they made my mother-in-law cry and the second time the pulled a classic bait and switch on me. Poor, poor service/sales! More

I hate buying cars because of the run around game! This was the best experience I've had. I went in and told them what I wanted and the payment I could do, within an hour I was in the finance office purcha was the best experience I've had. I went in and told them what I wanted and the payment I could do, within an hour I was in the finance office purchasing my car. No games or run around. Best ever! More

My husband and I were in the market for a 2012 Kia Soul, after not finding the model we wanted locally we drove over 300 miles to Dallas to Central Kia. After a terrible experience there we found Moritz Kia after not finding the model we wanted locally we drove over 300 miles to Dallas to Central Kia. After a terrible experience there we found Moritz Kia online and decided to give them a shot since we had already driven so far. When we got to the dealership we met Mario who was very pleasant. We told him about our experience with Central and he assured us that would not be the outcome at Moritz. They did not have the model that we were interested in even though the website showed several, apparently they were pre sold. But he said we could work out a deal on a higher model. We found three options and picked the one that worked best for us. Mario assured us that we would work something out since we had driven so far. We told him the price that 2 other dealerships had offered for our trade and what we were willing to spend monthly. Mario tried to pressure us into spending more than we wanted monthly, but we knew what we wanted to spend. After several back and forth negotiations we were under the impression that we had come to an arrangement, which was still more than we really wanted to spend, but we agreed and he sent us to the financing department. We met with Dean and thought we were sitting down to sign papers and leave with our car, wrong. We sat in the financing department for over 2 hours only to find out that the deal we agreed on had not even been finalized. By this time we had already been at the dealership for 4 hours. After waiting for another hour Dean presented us with yet another offer that we had previously told Mario we would not accept. We picked up our things to walk out and tried to get our keys back from Mario only to be told that if we would come back on Monday he was sure he could make the deal work. We expressed our frustrations which were ignored. Why he thought we would drive 10 hours round trip AGAIN after we sat in the sales department for over 2 hours and the financing department for over 3 hours only to leave without a car and beyond angry I have no idea. I feel that we were lied to, and were being pressured to take a deal that was unacceptable. Needless to say but we will not be visiting Moritz Kia in the future and will warn our friends/family in the area to do the same. The only saving grace of this dealership for us was meeting Dean Priest and hearing his amazing story. More