Moritz Kia Hurst

I woke up to no lights and no heater in my car on Tues. I called that evening to try to get in as early as possible, spoke with Nick (Service Dept.). Nick told me to bring my car early Weds. morning, I was w called that evening to try to get in as early as possible, spoke with Nick (Service Dept.). Nick told me to bring my car early Weds. morning, I was worried because I needed to come to work. He said "No worries" he'd have an Uber driver pick me up to take me to work and pick me up again when the job was finished. He was wonderful and very understanding of how worried I was about all my lights and my heater not working. Your a Super Hero Nick! & to top it off, the Uber drivers, Jeramiah & Flamo were perfect gentlemen and very respectful. More

Best customer service I ever received in the service department. My car was in and out within an hour. I was super impressed. department. My car was in and out within an hour. I was super impressed. More

I signed the paperwork to purchase a new Telluride with 8 miles on Sept 3rd. On Sept 5th I received a call that my new vehicle with 8 miles needs a new transmission. We haven't even sat inside nor drive it. miles on Sept 3rd. On Sept 5th I received a call that my new vehicle with 8 miles needs a new transmission. We haven't even sat inside nor drive it. We don't know when we'll get our vehicle. I spoke with my sales guy and the new car service manager. I was told there is nothing they can do. I need to speak with a general manager or someone who is willing to sit down with me and work this out. Who is the Moritz team? How can I contact someone in charge? More

I contacted Ceferino around 2 weeks ago regarding a specific Kia Soul I was interested in. We exchanged contact information and through text we were able to communicate the exact price I was looking at specific Kia Soul I was interested in. We exchanged contact information and through text we were able to communicate the exact price I was looking at(including tax and other additional fees) and when the car would arrive. Everything went smoothly until the day the car arrived. First of all, Ceferino arrived 30 min.late to our scheduled meeting time because he mistook our meeting time with another. This dealership is 40 min. Away from my house, so it was a little dissappointing having to wait on my salesperson. Second of all, he/this dealership as he proclaims added an extra window tint and other random accessories that costed almost $1000 more expensive then what he told me. He says he tells this to all his customers but I was never notified until I arrived. I knew something was fishy when the sales price sheet he gave me was more expensive than what he originally sent. Lastly, the $1000 was supposed to include some random pinstripe that wasn’t even on the car when I arrived. Doesn’t make any sense to me and makes me wonder if he added these additional fees last second. I was looking forward to this car for the past two weeks and quite dissapointed for this incident to occur at a “platinum” certified Kia Mortiz dealership More

Mr. Cef Zambrano was easy to work with, great customer service and showed great hospitality. If I was looking to buy another car. I would like for Mr. Zambrano to assist me again. service and showed great hospitality. If I was looking to buy another car. I would like for Mr. Zambrano to assist me again. More

Called today to get my oil changed I was told my oil changes, which I have two left from when I bought the car expires tomorrow and I have to bring it in today after 3:00 to get one of my FREE oil chang changes, which I have two left from when I bought the car expires tomorrow and I have to bring it in today after 3:00 to get one of my FREE oil changes. Who would think oil changes would expire! Bayer beware of Moritz!!!!! I just hope they honor there extended warranty that we paid for, not holding out much hope!!!! More

I have been very impressed with the honesty and great customer service provided to me by Ceferino Zambrano. Cef always fully answered my many questions and kept me very well informed on the new car orde customer service provided to me by Ceferino Zambrano. Cef always fully answered my many questions and kept me very well informed on the new car order process and always responded very promptly to any of my texts or emails regarding my new 2022 Telluride SX. My new Telluride even arrived one week early for me to finalize my purchase! I hope to purchase all my vehicles from Cef in the future, and I have already highly recommended him to members of my family and my friends. You will not be disappointed if you choose to work with Cef for your next vehicle purchase. More

I wanted to give praise to Andrew Gomes who was an absolute champion throughout the entire buying process: I really liked how smooth everything went. I’ve had some bad new car buying experiences absolute champion throughout the entire buying process: I really liked how smooth everything went. I’ve had some bad new car buying experiences in the past and Andrew Gomes is the one that really stood out. There was no pressure and he made me feel like I was going to be a new member of the Moritz KIA family for years to come. He was awesome and answered all of my questions promptly and professionally. He even came in earlier before his shift to finalize the paperwork. The car was ready as promised and it looked like it came right off the showroom floor. He paired my phone to infotainment system and even cued up some Sinatra for my ride home. It was PERFECT! More