Moritz Kia Hurst

I signed the paperwork to purchase a new Telluride with 8 miles on Sept 3rd. On Sept 5th I received a call that my new vehicle with 8 miles needs a new transmission. We haven't even sat inside nor drive it. miles on Sept 3rd. On Sept 5th I received a call that my new vehicle with 8 miles needs a new transmission. We haven't even sat inside nor drive it. We don't know when we'll get our vehicle. I spoke with my sales guy and the new car service manager. I was told there is nothing they can do. I need to speak with a general manager or someone who is willing to sit down with me and work this out. Who is the Moritz team? How can I contact someone in charge? More

I contacted Ceferino around 2 weeks ago regarding a specific Kia Soul I was interested in. We exchanged contact information and through text we were able to communicate the exact price I was looking at specific Kia Soul I was interested in. We exchanged contact information and through text we were able to communicate the exact price I was looking at(including tax and other additional fees) and when the car would arrive. Everything went smoothly until the day the car arrived. First of all, Ceferino arrived 30 min.late to our scheduled meeting time because he mistook our meeting time with another. This dealership is 40 min. Away from my house, so it was a little dissappointing having to wait on my salesperson. Second of all, he/this dealership as he proclaims added an extra window tint and other random accessories that costed almost $1000 more expensive then what he told me. He says he tells this to all his customers but I was never notified until I arrived. I knew something was fishy when the sales price sheet he gave me was more expensive than what he originally sent. Lastly, the $1000 was supposed to include some random pinstripe that wasn’t even on the car when I arrived. Doesn’t make any sense to me and makes me wonder if he added these additional fees last second. I was looking forward to this car for the past two weeks and quite dissapointed for this incident to occur at a “platinum” certified Kia Mortiz dealership More

Mr. Cef Zambrano was easy to work with, great customer service and showed great hospitality. If I was looking to buy another car. I would like for Mr. Zambrano to assist me again. service and showed great hospitality. If I was looking to buy another car. I would like for Mr. Zambrano to assist me again. More

Called today to get my oil changed I was told my oil changes, which I have two left from when I bought the car expires tomorrow and I have to bring it in today after 3:00 to get one of my FREE oil chang changes, which I have two left from when I bought the car expires tomorrow and I have to bring it in today after 3:00 to get one of my FREE oil changes. Who would think oil changes would expire! Bayer beware of Moritz!!!!! I just hope they honor there extended warranty that we paid for, not holding out much hope!!!! More

I have been very impressed with the honesty and great customer service provided to me by Ceferino Zambrano. Cef always fully answered my many questions and kept me very well informed on the new car orde customer service provided to me by Ceferino Zambrano. Cef always fully answered my many questions and kept me very well informed on the new car order process and always responded very promptly to any of my texts or emails regarding my new 2022 Telluride SX. My new Telluride even arrived one week early for me to finalize my purchase! I hope to purchase all my vehicles from Cef in the future, and I have already highly recommended him to members of my family and my friends. You will not be disappointed if you choose to work with Cef for your next vehicle purchase. More

I wanted to give praise to Andrew Gomes who was an absolute champion throughout the entire buying process: I really liked how smooth everything went. I’ve had some bad new car buying experiences absolute champion throughout the entire buying process: I really liked how smooth everything went. I’ve had some bad new car buying experiences in the past and Andrew Gomes is the one that really stood out. There was no pressure and he made me feel like I was going to be a new member of the Moritz KIA family for years to come. He was awesome and answered all of my questions promptly and professionally. He even came in earlier before his shift to finalize the paperwork. The car was ready as promised and it looked like it came right off the showroom floor. He paired my phone to infotainment system and even cued up some Sinatra for my ride home. It was PERFECT! More

Cef was wonderful to work with! He was very patient and answered all our questions. If he didn’t know he found out!Great experience! answered all our questions. If he didn’t know he found out!Great experience! More

Quick and easy. Everyone was nice and accommodating. Ceferino was able to give me options within my price range and where I wanted to be with my monthly payment. Was able to get my dream car! Ceferino was able to give me options within my price range and where I wanted to be with my monthly payment. Was able to get my dream car! More

I have bought a few cars in my life and this was the best experience have had . Hassle free and I even left and looked at another car at Sewell Infinity but came back . Thank you experience have had . Hassle free and I even left and looked at another car at Sewell Infinity but came back . Thank you More

I just bought my second car from this dealership. I had never bought a second car from any dealership in 50 years, although before buying my first one from Moritz Kia Hurst three years ago, I had thought a never bought a second car from any dealership in 50 years, although before buying my first one from Moritz Kia Hurst three years ago, I had thought about going back to the previous dealer. But the first purchase from Moritz changed my mind about doing a repeat business with another dealer. Now, I will admit I hadn't planned on buying another vehicle just 3 years after I bought the first one from Moritz Kia Hurst. But after hearing about some of the trade-in deals friends and acquaintances were getting on their late-model cars, I checked the value of my trade-in online, and it was substantially above the trade-in value back in November. I had found two vehicles online that interested me but they were located at Moritz Kia Alliance. So, with nothing really to lose, I decided to visit Moritz Kia Hurst after speaking with Sam T. over the phone, who said either of the vehicles, if available, could be delivered to the Hurst location. I then told Sam T. I would be at the dealership within a half hour. When I got there, Sam T. greeted me and we went to his office. I had told him I did not need to test drive either car--either one at Moritz Kia Alliance was a 2021 model almost identical to my 2018 one. I also told him I did not want to spend a lot of time "negotiating". I had done my homework and simply wanted to "shoot straight", come to a "meeting of the minds", and if that occurred, I would be buying a car. If not, I would keep Moritz Kia Hurst in mind and be on my way. Without revealing the details of our brief negotiations in this review, we did have a "meeting of the minds" in a relatively short period of time. After some fine tuning, including financing arrangements, I agreed to purchase the car--my second choice, but the only difference was the exterior color, which wasn't a big concern to me. I then went to Daniel Williams, the Finance Manager's, office and signed all the necessary documents. Both Sam T. and Daniel Williams were very professional and customer oriented. Both are a credit to Moritz Kia Hurst, and my second buying experience was at least equal to the first in 2018, even though the "players" were different. I will admit the first buying experience took a little longer and there was more negotiating and fine tuning but that was due to my credit situation. Yet, Moritz Kia Hurst came through for me that time. My experience with Moritz Kia Hurst, whether it has been the buying process or the service department, has always been very good. Without reservation, I would recommend Moritz Kia Hurst to anyone interested in buying a Kia, or even a pre-owned Kia or other brand vehicle. And although I am in my seventies, if I decide to buy another vehicle before giving up driving for good, I will definitely consider Moritz Kia Hurst first. More