Tyler was extremely helpful and patient in helping us trade in our vehicle. We had picked out one car in particular and were in the process of starting the paperwork when we saw a BMW on their website that we didn't notice on the lot. We asked him about it and he said he would be more than happy to show it to us and let us test drive it. 15 mins later we were starting the paperwork on the BMW. He made it a seamless process, asked questions about our preferences vs needs, and was not pushy at all.