Morrie's 394 Hyundai

Great Experience! Worked With Rob Mayberry. Was extremely friendly and professional. All my questions were answered and they really worked to get me the best deal possi Worked With Rob Mayberry. Was extremely friendly and professional. All my questions were answered and they really worked to get me the best deal possible. Best car buying experience I have had. Will deffinatly be going back for my next purchase. More

Excellent Customer Service !!!!!! I boughty my first Hyundai elantra 2013 in October 2014 Thanks to an amazing , fantastic , energetic and courteous salesman named Mr. Sam Milstein . T I boughty my first Hyundai elantra 2013 in October 2014 Thanks to an amazing , fantastic , energetic and courteous salesman named Mr. Sam Milstein . That guy took me under its umbrella until today. He explained to me everything about my new car ( technical issues, warranty etc....). Because of his polite , respectful , professional attitudes , my wife also bought her Kia Rio 2012 from Morrie's thanks to Mr. Sam Milstein again. He is dependable , reliable, excellent helper if you need any car in this dealership . Sam , because of you , my wife and I are driving nice cars from Morrie's 394 . If anyone needs help at Morrie's go to Sam Milstein you will get a formidable customer service, Thanks !!!!. F. DONZO More

Worst customer service ever First day I delt with (Rob) everything was fine after we finished the paper work and signed off on the car is when issues occured. Last thing I neede First day I delt with (Rob) everything was fine after we finished the paper work and signed off on the car is when issues occured. Last thing I needed to wait on was my loan and paper work from my bank to be sent over to the dealership . I wasn't going to be faxed until the next day. Rob said he'd call me when it came through that way I could pick the car up. Never recieved a call and even call twice that day and left a message for him to call me. Later the night I was checking my e-mail and he sent me an e-mail that it was in. This was a Sat. at 5:30 pm he sent the message. Dealership closed within half hr....Really an e-mail??? Needless to say I picked it up on Mon. Before picking it up I called when I'd be there. I meantioned that when I drove it the gas gauge was on empty pretty much and if they could put a little gas in so I could make it home without stopping. Well gues what the never put a drop in and low fuel light went off right away so I had to fill. Gas was only $2.00 at the pump at the time so 5 gal would of cost them $10! Just the principil of it all. I've purched a cars from many different dealers over the years and usually after day or two get a call from sales Assc. to so how I like the car or a thank you. Ten days past and I got nothing! Not even an e-mail which he likes to do on the car or a thanks! Rob has alot to learn in customer service if you ask me. then I had problems with the car two weeks later and was pretty much told from the asst. manager it was purchased as is. I was fine with that, but still wanted them to look at it and see what the issues was.....you know maybe give them more business! Long story short. After numerous phone calls with no return I just showed up. Got the run around from them on I'd have to service it at one of their other dealerships because it was a GM vehicle not a Hyundai. Then they gave me outrages price quotes with no diffinate answers. Basically they were a joke! To top it off I saw Rob in there when I showed up that day and he saw me ,but refused to say hi or talk to me. Either scared or needs more people skills training. I just bought a car from him and that's how he acts. More

Out of State Buyer I live in Arizona, so the thought of buying a new Hyundai Genesis Coupe from a dealer in Minnesota was a bit unnerving. However, the price from Morrie I live in Arizona, so the thought of buying a new Hyundai Genesis Coupe from a dealer in Minnesota was a bit unnerving. However, the price from Morrie's was so much better than I could get locally, I decided to take a chance. Since it was a new car, I purchased it sight unseen, but I received many photos from every angle imaginable. The people at Morrie's treated me with exceptional courtesy. I started with Adara and eventually worked with Jason, who served as my main contact through the entire process. All of my questions were answered quickly, and I received every conceivable bit of information that was available on the car. Kristen made the financing part of the deal very easy, and the contact and loan documents matched the exact numbers I was given by Jason. Morrie's even arranged the vehicle transportation. The car arrived within five days of shipping, and after a much needed bath, it looked fantastic! I am VERY satisfied with my buying experience at Morrie's and thank everyone who helped make it happen. More

Buying happy, 2011 Mazda CX7 Blake Walonick of Morrie's 394 Hyundai car dealership is an amazing car salesman and wanted to let you know how much I appreciated working with him to Blake Walonick of Morrie's 394 Hyundai car dealership is an amazing car salesman and wanted to let you know how much I appreciated working with him to buy my 2011 Mazda CX7. I had never bought a used car before. The thought of negotiating with professional negotiators (salesmen/women) is very intimidating. If you look for tips online, a lot of people compare it to getting a root canal.. OUCH!! There are tons pages/sites filled with information on awful negotiating ploys and underhanded tactics that give the bravest man/woman pause before stepping in a dealership. Unfortunately, this was my frame of mind when I stepped in to Morrie's. I have never been so happy to be wrong. Within the first 2 minutes of meeting Blake he made me feel comfortable. Blake was very informative (He was able to answer all of my questions and concerns), kind and patient person to deal with. Not only did he take care of me, he made the car buying experience positive for my wife and our two small children. There was no negotiation on price on the CX7 as it was priced accordingly to the Kelley Blue Book price I had already investigated. Additionally, the CX7 was included in the Morrie's buy happy pricing which guarantees if I do not like the car within 7 days I can return the car among many other great perks!! Blake is an asset to your company and he has single handedly made Morrie's 394 Hyundai of St. Louis Park the only place I want to buy a car from in the future. I will be back to purchase my wife's car from Blake!! More

less than pleasant experience, but it worked out. Test drove a used car on the main street for a bit and then agreed to purchase it. Very fast check out. Ran into a few timely issues, but it was sorte Test drove a used car on the main street for a bit and then agreed to purchase it. Very fast check out. Ran into a few timely issues, but it was sorted out. Waited several weeks on a response to get struts replaced. However, it was taken care of by the upper management in Morries leadership. A used-car service department at another Morries dealership took care of the repairs, and offered me a complimentary rental vehicle for a couple days. Hope everyone is safe and has a great experience with their continuous research and future car purchasing experiences. Thanks for reading! More

Fairly priced car, still some old school sales methods I would visit this dealer again because I like Hyundai products, they sell them, and have a good selection of pre-owned Hyundai as well. The vehicle I would visit this dealer again because I like Hyundai products, they sell them, and have a good selection of pre-owned Hyundai as well. The vehicle we purchased was fairly and competitively priced based on visiting other Hyundai stores with very similar models and mileage. Our sales rep (Jason, not listed below) was polite, attentive and eager to please. My criticisms are not at him, but more at the way the store is managed and at some policy and practices. As a buyer, don't get too, too excited about the "Buy Happy" promises. While useful and necessary to be competitive with the other big auto sales organizations in the Twin Cities (such as Luther, Walser, etc.) in practice it's not revolutionary and it's not a cure-all for some of the tactics that have plagued auto buying since the Model T Ford, And I've bought Luther, Penske and Walser-sold cars in the last five years, so I know of what I speak. - Practices like pulling your credit report from the drivers license copy you leave before a test drive, without your prior auth, then asking you at the end to sign an authorization to do so, even though you clearly stated you are paying cash or financing with your bank or credit union, are still going on. Morrie's Hyundai did it to me. Dealers have been pulling this trick and then asking you to sign the auth at the end of the deal forever, even though its clearly unethical, and probably doesn't even comply with the law, either. But unless someone audited their credit reports pulled against the credit auths signed, its probably impossible to detect. This is pretty low-grade stuff and I bet a lot of buyers just sign it, unquestioning, happy to get their car. - The old game of "I have to go ask my manager" on absolutely minor, nickel and dime details of the sale still goes on. Nonsense. If a service desk clerk at Wal Mart or Macy's is authorized to handle $25 - $50 - $100 fixes on modest consumer purchases, explain why a sales rep on a five figure auto has to see their manager about a $40 item. Lame, part of the same old auto sales mind game. This is not a sales rep problem, it's a retro auto sales MANAGEMENT failure. I long to hear, someday "I'm authorized to do that - my manager doesn't have to get involved until I get to $ XX" - Unless you actively say "No" several times at the rep's desk (as I did) , you can still expect to get hustled for dealer financing, outrageously expensive extended mechanical insurance policies, over priced fabric and paint protection packages, and more. This hasn't changed much in the last 35 years either. Once again, This is not a sales rep problem, it's a retro auto sales MANAGEMENT failure. Anybody who doesn't know that this is where a dealer can score huge margins on these add on items of the sale probably shouldn't be given a driver's license. - Reps need more than just "enough product knowledge to hook a customer enough to get the sale". I asked two reps in the showroom the same, easily verifiable product question about the 2015 Sonata, and got two wildly divergent answers. ("It's a ground up redesign!" and "Its a fresh look on the same floor pan!") Fortunately for the rep I bought my car from, he had the right answer. This is clearly an individual sales rep problem, but lack of product knowledge, is also a MANAGEMENT failure. If you don't know, say you don't know, rather than get trapped in a hyped-up lie. More