Morrie's 394 Hyundai

Horrible customer service. I came to Morrie's to trade-in my car because I was told "I would need to look at your [vehicle] to give you an absolute figure, I can tell you that w I came to Morrie's to trade-in my car because I was told "I would need to look at your [vehicle] to give you an absolute figure, I can tell you that we have a lot of demand for pre-owned [vehicles] like yours, so you might be surprised at how much it could be worth to us!" Note- I removed my actual vehicle make/model as to protect myself. I had also found a great used car on their website, just what I was looking for, in my price range (although above the KBB value) and with low miles! Yay! My excitement lasted until I walked into the dealership, and immediately felt uncomfortable. I had asked the salesman I was working with why the car was listed above the value of the car. He said "we are a one price dealership, that's not going to change." I told him that I didn't expect a change, I was just wondering why. Now, correct me if I'm wrong, but aren't car salesmen trying to SELL cars? Because I had an idea of why it was higher priced already (like that it is rare to find that kind of car with that low of miles) but was just looking for a reason. I wasn't trying to bargain, I just wanted to know, because if I am paying $1,000 over market price, I want to be sure I won't regret it. I was then told they didn't have the car I was looking for, and when they asked if I was looking for something else I told them I was open and my requirements. The second car he found (same make/ model, older year) was at a partner dealership across the street. He called them, and it also wasn't there. He helped me look at a couple other options. I also said that my budget depended on the trade in for my current car. The salesman worked with me (hesitantly) to find a car. When we found another option at a dealership across the street, he told me he would take me over there. Before we left, he told me that in order to "not waste your time" he wanted to know what I wanted for my trade in. I told him I would like to get the KBB trade-in value on the higher end, around $3,500. He told me "that's not going to happen, we will only offer you a couple hundred dollars." I was shocked, I asked how this was possible when I was planning on buying a car from him and mine was still worth a couple thousand at least. He then went to get his "used car sales manager." Who told me that KBB doesn't buy cars, so I would never get that much for it (I had shown him the range of $2,600-3,500 as the trade in value). I said that I understood how buying and selling work, but the amount they were offering wasn't even near the trade in value. Also, he hadn't even looked at my vehicle, he had no idea of the condition or mileage. I also told him didn't need a lecture, and that these prices are fair estimates of what I should get. He told me "You can't MAKE ME buy your car!" He was insulting me, talking down to me, and then started acting like a child. I told him that I was done, as I walked away he (I kid you not) yelled "yes, YOU CAN LEAVE NOW." I was so upset that I swore at him. I don't swear often, and when I do it is not usually a 4 letter word beginning in F, but I did, and left the dealership in tears. I understand that dealerships need to sell cars to make money, and that new cars make a lot more money than used, but that doesn't give your dealership an excuse to be rude and downright mean to me because I am on a budget. I will NEVER buy from any Morrie's dealership, even when I can afford a new car. I may not make a lot of money, but that doesn't decrease my value as a human being. More

Great Experience Best vehicle buying experience I've had. Brad helped us find a vehicle with the features we wanted. He was polite, attentive and courteous. He wasn't Best vehicle buying experience I've had. Brad helped us find a vehicle with the features we wanted. He was polite, attentive and courteous. He wasn't pushy at all. Suresh and Kristin in finance were very patient in explaining all our options and gave us time to pick the right choice for our budget. We definitely recommend this dealer! More

Morrie's 394 Hyundai truly, we did "buy happy" I'm in my sixth decade- agewise; i've purchased a few cars. I'm cynical, o.k. I'm cynical about any advertisement that suggests I'll be HAPPY to lay o I'm in my sixth decade- agewise; i've purchased a few cars. I'm cynical, o.k. I'm cynical about any advertisement that suggests I'll be HAPPY to lay out $17K for a machine. But Morrie was true to his word. We bought !!**HaPpY++**!!! at his 394 Hyundai dealership this past Saturday. How could this be, my husband and I are still asking ourselves? We got a great, reliable car ("Consumers Report" car issue - Hyundai Elantra) at a fair price. Our sales person, Steve Cherches, went over the new technology TWICE! Be prepared to actually ENJOY your car purchasing experience. More

Morrie's 394 Hyundai From start to finish I had a genuinely fantastic experience! I'm a consumer that requires alot of patience and, at times, an amount of hand-holding. W From start to finish I had a genuinely fantastic experience! I'm a consumer that requires alot of patience and, at times, an amount of hand-holding. Working with Peter gave me the re-assurance that it didn't matter how long the process took. All that mattered was finding a car that worked best for me. The sales, financial and team leaders all cared about how best the process would work for me and I could not be happier with my experience there ! Everyone I spoke with was very friendly and always willing to help. The car I drove off the lot with has been wonderful to say the least! A HUGE thank you to all involved in my purchase! More

Fantastic! Working with the team at Morrie's 394 Hyundai was, by far, the best car buying experience I've ever had. Peter Manning took great care in making sure Working with the team at Morrie's 394 Hyundai was, by far, the best car buying experience I've ever had. Peter Manning took great care in making sure that every option he provided was within my budget, had the features that I needed and comfortably kept my options open while I chose my next vehicle. I was referred there by a good friend and will happily pass along the good mention. Trust the team here to get you on the road with something that's worth your while. More

Excellent Experience My wife and I purchased a 2013 Kia Sorento from Morrie's and had Blake as our salesperson. He was the ideal professional in every sense of the word. H My wife and I purchased a 2013 Kia Sorento from Morrie's and had Blake as our salesperson. He was the ideal professional in every sense of the word. He made the experience truly a "buy happy" one. More

Good Experience Overall Steve's a good guy who's full of energy and helped me to find that perfect vehicle for me. Morrie's has such a vast selection of vehicles that you're Steve's a good guy who's full of energy and helped me to find that perfect vehicle for me. Morrie's has such a vast selection of vehicles that you're sure to find what you're looking for at the best price. I also liked that Steve let us "sign out" the vehicle, and take it a for a test drive without feeling pressured by a sales person. Purchasing the car was a quick and painless process. There was a small issue with Morrie's not notifying me of the license plates being sent out late, and I had to drive a few days with an expired temp tag, but it all worked out in the end. More

I Bought & I am Happy! I recently purchased a vehicle from Morrie's 394. I had seen the vehicle on Morrie's main website. When I called Morrie's 394 to inquire about it, Rob I recently purchased a vehicle from Morrie's 394. I had seen the vehicle on Morrie's main website. When I called Morrie's 394 to inquire about it, Rob Mayberry explained that Morrie's could have the vehicle delivered to the Morrie's location of my choice. After meeting with Rob at the 394 location and test driving the vehicle, I purchased it. The transaction was seemless! At 1.5 hours, the transaction was unexpectedly quick (the last time we bought a car it took 4 hours!). Rob was knowledgeable, professional, very low-key (no pressure tactics), and very pleasant to conduct business with. Next time we are looking for a new vehicle, Morrie's is the first place we will look. Thank you, Rob, for the great experience! More

Never puchase from here! I bought a previously owned vehicle from here. Its been 9 MONTHS!! I still have NO TITLE! They said they had a lein release and I though everything w I bought a previously owned vehicle from here. Its been 9 MONTHS!! I still have NO TITLE! They said they had a lein release and I though everything was okay when I purchased. Little did I know they didnt have a title for it. It is not moral to sell cars with no title and have people like me wait this long and fight with them to help me get my title. They are full of excuses. Their follow up, and customer service sucks. NEVER go here. More