Morrie's 394 Hyundai

Great experience! Our family has purchased two vehicles from Morries 394 Hyundai in the past year. Our sales person Rob Mayberry did an excellent job during both trans Our family has purchased two vehicles from Morries 394 Hyundai in the past year. Our sales person Rob Mayberry did an excellent job during both transactions. It was a very quick and easy process working with Rob. The sales guy was not pushy while we were making our decisions on our purchases, which made buying a car a pleasant experience. More

A+ Experience Rob Mayberry is real easy to work with. He doesn't pressure you into a vehicle you don't want. He is easy to talk to and takes the time to find the ca Rob Mayberry is real easy to work with. He doesn't pressure you into a vehicle you don't want. He is easy to talk to and takes the time to find the car you need. More

Horrible Customer Service! After 4 messages to the dealership over a span of 6 days (none of which were returned) I called one last time to talk to a manager. I was transferred After 4 messages to the dealership over a span of 6 days (none of which were returned) I called one last time to talk to a manager. I was transferred to a Michael ( he refused to give me his last name) who was extremely rude and disrespectful. Michael told me the reason I was not called back was because it was month end and that they were too busy! I said I had left messages last week as well and he said that the last three days of the month are too busy in a car dealership for a call back.. He explained that they were signing car deals until 10pm last night. Hmmm... how exactly does that equate to not calling me back? I asked for the name of his boss and was given a name of someone that doesn't even exist. I double checked the spelling before letting Michael off the phone. I looked online and came up the the General Manager's name of Aaaron Velick. Mr. Velick was kind enough to call me back. However, when I discussed my problem, it was clear that the reason I received bad service is due to his lack of leadership. Instead of dealing with the issue I had, he explained that there is a Michael at the dealership but that he would never talk to customer that way. Hmm... ok, I guess the customer is always right, or at least deserves to be heard, does not apply to this dealership. I will not be purchasing a vehicle from any Morries dealership in the future. Their customer service is too lacking. More

Never been treated like this before. Try to keep this as short as possible, very dissatisfied. I bought the drive happy promise and yes you have to purchase it. Went past the 7 day 300 mi Try to keep this as short as possible, very dissatisfied. I bought the drive happy promise and yes you have to purchase it. Went past the 7 day 300 mile return but still had the exchange so thats what i did. I brought my 14 year old daughter with me to pick a different car. The sales person Robert (Rob) Mayberry was very rude and disrespectful. I picked out a car at another Morries dealership. Brought the car to Morries394 as instructed. Through the exchange process I mentioned the turn signal light was out on the new car i picked out. Rob said "You will have to bring it back to the other morries store after we're done, to have it fixed it's not our car." I said "Are you serious, what about the buy happy?" He said "It's not our car." I said "Wow I wish I had a different sales person." He gave me a dirty look and said "IF YOU CONTINUE TO BE A DICK I WILL HAVE YOU THROWN OUT." I said "what do you mean?" He said " your being rude." I said " You were rude first. What happened to the Buy Happy Promise? All lights are fixed for free for the first 6 months. You said i have to take it back to the other dealership after were done." He said " You should of got that fixed before you took it. IT'S NOT OUR CAR." He got up and left. My daughter was scared and wanted to leave. After several hours we finished the paper work, just before they closed. We left without getting the light fixed. He left a lasting impression on me and my daughter. We will tell everyone about this experience. And if anyone has any questions please feel free to contact me. More

Good customer support experience and the sales execute has been simply great and fiendly, answered all my questions before I take a decision to purchase the vehicle. has been simply great and fiendly, answered all my questions before I take a decision to purchase the vehicle. More