Morrie's 394 Hyundai - Service Center

Battery purchase Took my daughter’s Elantra for service. Needed a new battery. She was quoted between $150 to $200. Actual charge was $320. Agent said it was an en Took my daughter’s Elantra for service. Needed a new battery. She was quoted between $150 to $200. Actual charge was $320. Agent said it was an environmentally enhanced and would last longer. So I asked him why then didn’t the original one work longer? No answer. While I told the agent I knew he was only doing his job I was not buying the story. Have looked online and have found nothing to support the environmental story. More

Oil Change I bought my car at Morrie’s Subaru, and have had my buy happy oil changes there before. However when I called this time I was told I had to go to Morr I bought my car at Morrie’s Subaru, and have had my buy happy oil changes there before. However when I called this time I was told I had to go to Morrie’s Hyundai location now because all service deptartments only handle their specific brands. I think that is an odd an inconvenient rule—but that’s fine. The centralized calling center to ask about appointments was not helpful and a poor customer experience. So, I just stopped into the 394 Hyundai location to see if they could fit me in for a drop-off, unscheduled oil change. Phil was very nice and accommodating, and they fit my car in faster than expected. However, whoever filled in the “inspection” of my car during the oil change service must not have actually inspected it. I had a headlight out, and my wiper blades were shot. I knew that already and replaced them that same day myself, but the point is that when the technician put green on those items, I no longer believe or trust the green on the other items. Again, Phil was great and I appreciate the team fitting my car in, but the experience on the phone with the centralized scheduling person and the inspection from my service were very disappointing. More

Morrie's 394 Hyundai SERVICE CENTER IS ABSOLUTELY AWESOME!! From scheduling an appointment to driving out of the Service area, the entire experience was awesome. Pleasant, professional, knowledgeable and effici From scheduling an appointment to driving out of the Service area, the entire experience was awesome. Pleasant, professional, knowledgeable and efficient staff and service. A real pleasure. PS Nice to have a beverage/snack station and television in the waiting area too. More

very good service Great service, and the team did a great job in treating me the right way and the car was absolutely perfect. The only thing I would get better at is i Great service, and the team did a great job in treating me the right way and the car was absolutely perfect. The only thing I would get better at is in making sure the whole team has proper information - I was told that the shuttle service would work all the way until 7pm and it only worked until 4.30pm, so on the way back I couldn’t get a shuttle. That said, the team at Morrie’s called me a Lyft and paid for it, so they solved my problem! More

Brought in for service and oil change. Spent a couple hours and was told to try a different shop for service as they couldn't crack the Audi computer codes? $161 and a waste of time beside Spent a couple hours and was told to try a different shop for service as they couldn't crack the Audi computer codes? $161 and a waste of time besides the oil change. Always friendly, just disappointed that service couldn't be provided for my Buy Happy vehicle. More

Prepaid gets you poor quality work I appreciate the free oil change dude to miscommunication of prepaid oil changes.. I also asked for them to replace a bulb and they didn’t.. nor did I appreciate the free oil change dude to miscommunication of prepaid oil changes.. I also asked for them to replace a bulb and they didn’t.. nor did they leave me a sticker for my next oil change.. second time doing that! More

Nick is amazing! Thank you Nick for always being so helpful when I bring my car in. Some shops make women feel ignorant about cars and you always take the time to expl Thank you Nick for always being so helpful when I bring my car in. Some shops make women feel ignorant about cars and you always take the time to explain things to me and help me understand what is going to happen. More

25K maintenance Normally great service. Have been taking my cars here for service for the last 9 years. This time I again scheduled service via the online metho Normally great service. Have been taking my cars here for service for the last 9 years. This time I again scheduled service via the online method, and selected the 22.5K maintenance package. I only received the oil change and multi point inspection. No air cleaner replacement or cabin filter replacement. Also selected to”wait” for vehicle. After about an hour, was told that my car was ready. I responded “That was quick”, and left with my car. Didn’t notice until looking over the paperwork that I only got an oil change. One other thing to note is that on the past 3 visits(two being “valet” pickups, I still received voicemails after 4 pm that my car was ready to pick up even though I had valet’ed twice, and driven the car Home myself the other time hours before. Seems like some miscommunication at the dealership as to when the vehicles have already been picked up. More

good service team My problem is with the service manager. He is not a very friendly person . He is very intimidating. He is a bully. A very poor representative of the My problem is with the service manager. He is not a very friendly person . He is very intimidating. He is a bully. A very poor representative of the dealership. More

Great service They are always helpful accommodating , extremely professional. Friendly I like the video of what they check ( first time seeing that) clean area and They are always helpful accommodating , extremely professional. Friendly I like the video of what they check ( first time seeing that) clean area and they wash my car every time ....you can't beat that More