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Morrie's 394 Hyundai - Service Center
St Louis Park, MN
2,385 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,385 Reviews of Morrie's 394 Hyundai - Service Center
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Verified Customer
March 28, 2023
Service completed on schedule. If service team can provide loaner vehicle that was very helpful. They can improve on that. Otherwise all good. If service team can provide loaner vehicle that was very helpful. They can improve on that. Otherwise all good. More
by Gopi
March 27, 2023
Friendly and helpful staff. Price is high for services. $70 for an oil change is outrageous. I will go elsewhere for basic work on my car. Price is high for services. $70 for an oil change is outrageous. I will go elsewhere for basic work on my car. More
by AWINDYCINDY
Employees Worked With
Don't remember name
March 27, 2023
We've been very satisfied with the service at Morrie's 394 until the last oil change we had on 03/09/2023. My appointment was for the 20k service package which includes oil change, tire rotation, and the 394 until the last oil change we had on 03/09/2023. My appointment was for the 20k service package which includes oil change, tire rotation, and the multi point inspection (brakes, lube of latches & hinges, etc. I have tried calling the service manager 3-4-5 times leaving voice messages asking for a return call and have been blown off. I have yet to receive, and don't expect to receive, a return call. My first complaint is that I wasn't given an accurate estimate. The estimate I was given was ~$135.00. When the work was finished and I went to pay I was told it was $174.48. What??!! Why?? Oh, we used full synthetic oil instead of a synthetic blend. All of our previous oil changes were with synthetic blend oil, Quaker State. This time they us Pennzoil Full without asking my input. My second complaint is that part of the package, which I paid for was for a tire rotation. I watched from the observation area and the tires were not rotated. I asked about this and was told that if they didn't think they needed rotating they wouldn't do it. Well if it's part of the package and I'm paying for a rotation I expect it to be done. My third complaint is that the service interval wasn't reset. I had done the most recent software update and I can't see where I can reset it like I used to be able to do. Now if this is also why the service tech didn't reset it it should have been brought to my attention. I have called and nobody seems to know anything so my guess is that it has to be reset the old fashioned way with a code reader? Just guessing because I don't know anything, and apparently nobody at the dealership knows any thing regarding the software updates. Overall I'm really ticked off, even more due to the fact that the service manager doesnn't have the courtesy of calling to discuss my issues. And this is after we have stayed loyal to Morrie's since we bought the car there. We live ~35-40 miles from the dealership! More
by Mick
Employees Worked With
Who ever answers the phone at the main desk.
March 26, 2023
I haven’t had many issues at Hyundai morries 394 and typically they are very helpful. I have had sarah assist me the past few times and have had issues each time. I came in to get my window fixed and sa typically they are very helpful. I have had sarah assist me the past few times and have had issues each time. I came in to get my window fixed and sarah said the window wasn’t there although they had it in the glass department. I had to call the glass department for them to tell me to drive back and have her tell me it actually was there. I also dropped off my vehicle recently to be fixed and sarah didn’t give me any info about when my car would be done. I tried calling many times and never got a call back, so went back into the dealership after a month of not hearing from them and someone else assisted me. They were lovely and gave me a loaner car for free. Sarah never offered this service to me. It seems she doesn’t know what is going on or doesn’t want to help me. This was a big inconvenience and I spent a lot of money on rides when I didn’t realize there was another option. More
by Anyaelsebai
Employees Worked With
Sarah Smith
March 24, 2023
Great dealership - very clean and organized. The lady in the service drive was kind of snippy but the woman who was my service advisor was fantastic. Love to see other women as advisors. The lady in the service drive was kind of snippy but the woman who was my service advisor was fantastic. Love to see other women as advisors. More
by abby glirbas
Employees Worked With
Sarah Smith
March 21, 2023
The hospitality and level of service is always good… Your service team desk is very well run…! The work is always finished on a timely basis, and I am notified as soon as the work is done… I am grateful to d service team desk is very well run…! The work is always finished on a timely basis, and I am notified as soon as the work is done… I am grateful to do business with Morries More
by OTTOANDME
Employees Worked With
Dan Norton, Sarah Smith, Kelly Lokken
