Morrie's Buffalo Ford - Service Center

WORST EVER! Vehicle in the shop for THREE WEEKS. Over $2,000.00 later. Problems not solved. Pathetic discount offered by the mysterious manager hidden in a ba Vehicle in the shop for THREE WEEKS. Over $2,000.00 later. Problems not solved. Pathetic discount offered by the mysterious manager hidden in a back office. THREE. WEEKS. No option for ZERO stars here. More

Had new SUV scheduled for recall service work twice in the past two months. Both times we set appointment 3 weeks in advance. We asked when we set appointment up if parts were available and the answer was the past two months. Both times we set appointment 3 weeks in advance. We asked when we set appointment up if parts were available and the answer was yes. Both times we dropped vehicle off and an hour later was called and told no parts and it would be a few days. We had to come back and get our vehicle. First time, ok ...we will work it out and bring back at next available appointment two weeks down the road. This time, With no we are “sorry this happened again” or no explanation, we will need to take our vehicle to another dealership. We wanted to support our local ford dealership as a Z plan family but do not have the time to keep dropping off and rescheduling. More

Glenn was great! Very helpful today and explained everything I needed to know. I can totally recommend Glenn. He is patient and will go the extra mile for your satisfaction. everything I needed to know. I can totally recommend Glenn. He is patient and will go the extra mile for your satisfaction. More

Glenn was great. Soft spoken, not pushy and was good at expediting the purchase process. We initiated over the phone and he did a great job getting the purchase lined up before my out-of-state arrival. expediting the purchase process. We initiated over the phone and he did a great job getting the purchase lined up before my out-of-state arrival. More

Glenn was very helpful and informative he answered all my questions about the car and was a very polite and friendly to me and my family questions about the car and was a very polite and friendly to me and my family More

Replace car recall I had my car recall done here. It was done professionally, fast and through. They sent me a video, paperwork on all what was done. Very professional a I had my car recall done here. It was done professionally, fast and through. They sent me a video, paperwork on all what was done. Very professional and through. Great job. I will use them continuously from now on. More

Sells cars with bad transmissions and bad customer service I purchase a 2014 Ford Fusion in 2016 and had to replace my transmission at 98k! I take good care of my cars. I was in absolute disbelief. I went into I purchase a 2014 Ford Fusion in 2016 and had to replace my transmission at 98k! I take good care of my cars. I was in absolute disbelief. I went into the dealership and asked what they could do for me. I stood waiting for service and a lady finally asked what she could do for me. I told her my issue. She got up and went to talk to someone about it. Then came back to me with no possible solution. They said I was 10k over my warranty and they couldn't do anything for me. So I left the store with none of my issues resolved. I received an email from Ford asking how my service was that day. I followed up with an email and never received a response back. That is terrible customer service. Obviously Samantha did not even know what I originally came in for. I will never purchase a vehicle from Ford again! I have done research and I am not alone in this problem. Many others have had transmission problems in the fiestas, focuses, and fusions. I hope this review will help people think twice before spending their hard earned money on a car that will fail them. More

A+ customer service in the service department. I dropped of 2 vehicles and Joe took care of me for both of them. I told him a specific time I needed the first one done and he told the mechanic an I dropped of 2 vehicles and Joe took care of me for both of them. I told him a specific time I needed the first one done and he told the mechanic an hour earlier just to make sure they get it done and they were an hour and a half earlier that what I originally said. They also got my other vehicle done the same day and I was able to pay over the phone and pick it up after hours. Happy customer Zach. More

Great sales team Every one of the sales team Associates that I have met at Morrie's Buffalo Ford, throughout my 4 year experience with them, have been wonderful! Rece Every one of the sales team Associates that I have met at Morrie's Buffalo Ford, throughout my 4 year experience with them, have been wonderful! Recently I met with Roger Bonk to evaluate upgrading and he has been very insightful of all my needs, likes, and dislikes throughout the process. I recommend sitting down with Roger the next time you're in. More

Great service as always! Joe and Shaun in service, and our salesman Mike are all great! Always great service and completed quickly. With a family of five Fords, I am there qui Joe and Shaun in service, and our salesman Mike are all great! Always great service and completed quickly. With a family of five Fords, I am there quite often and have never had a negative experience. No one ever pressures me to buy services, I don't need/want. I will be back soon. More