Morrie's Buffalo Ford - Service Center

Told repair 1 hour- less , took 1 hour 50 . Uninformed longer time.☹️. Aaron Duran not his job took charge excellent, apologized. 👍 Uninformed longer time.☹️. Aaron Duran not his job took charge excellent, apologized. 👍 More

The work on my vehicle was done in a efficient and timely manner. My car was neat and clean and ready when I arrived to pick it up manner. My car was neat and clean and ready when I arrived to pick it up More

Great job on fixing the molding on both sides of windshield & follow up with a video of things we might need to do in the future!! Thank you!! windshield & follow up with a video of things we might need to do in the future!! Thank you!! More

Not a good experience. . I will drive the extra miles before coming back to Buffalo . I will drive the extra miles before coming back to Buffalo More

Had my 2014 F-150 in for a recall. They did a great job and were very helpful! They did a great job and were very helpful! More

They helped me get back on the road with some very good diagnostic support. And they are great people to work with. diagnostic support. And they are great people to work with. More

Staff was knowledgeable about the reason for the recall and the solution. Agent was polite and helpful. and the solution. Agent was polite and helpful. More

Everyone has always been friendly, explain the work that needs to be done well and I never feel pressured. needs to be done well and I never feel pressured. More

Service was fine. They fixed what needed to be fixed, but the communication was TERRIBLE. They picked my car up for service via their valet system on Friday. The servi They fixed what needed to be fixed, but the communication was TERRIBLE. They picked my car up for service via their valet system on Friday. The service technician called me once my car was received and stated that they were uncertain how long it would take to service the vehicle and that it might take until Saturday. He assured me he would call back before the end of business on Friday with an update. Didn’t hear anything from them on Friday. Called the dealership on Saturday for an update. No one was able to speak with me right then but I was assured that someone would call me back. No one called me back on Saturday. On Sunday I called and left a voicemail requesting someone call me as soon as possible on Monday. On Monday I finally received a text that included a service video. The video was dated from Friday afternoon! Then someone finally called to tell me my vehicle was done and we arraigned valet service back to my home. I received a text letting me know they would notify me when the vehicle was on its way. And that was the last thing I heard from them. 4 hours later imagine my shock that I find my car sitting in my driveway, unlocked with the keys visible in the council! Who knows how long it had been sitting there, ripe for stealing! No one knocked on my door or called or texted as promised. I called the dealership and asked to speak to a manager. They assured me someone would call me back ASAP on Monday afternoon. Now it is Wednesday and I have yet to hear from them. Never bringing my vehicle back to Morris’s Ford Buffalo. More