Morrie's Forest Lake Chevrolet

Test drive My husband and I went to forest lake chevy to test drive a new blazer. Once we were in he building my husband made a stop to the restroom and I stood My husband and I went to forest lake chevy to test drive a new blazer. Once we were in he building my husband made a stop to the restroom and I stood in the showroom. For about 5 minutes no one acknowledged me or asked if I had been helped. We went to the reception desk and asked what we needed to do to take a vehicle for a test drive, she called a sales rep to up for us and Garrett came to greet us. He had actually walked by me a few times, seemingly avoiding eye contact, while my husband was in the bathroom. He brought us out to a blazer, never explaining any features or functions of the car and said oops this one is out of gas I have to go get keys for a different one. So we stood there in the wind and cold for 10 minutes while he found keys for a different blazer. We took that for a spin (which was a great ride) and came back to drop the keys off. Garett was at the reception desk talking to what I assume was another customer and didn't even look at us to see what we needed. The receptionist saw us standing there and asked what we needed help with and we said we were returning the keys. He started to talk business with us and we said we wouldn't be buying anything today. We said thanks for your time and instead of responding to us he said goodbye to the girl he was talking to before us. We will be purchasing a new blazer, but thanks to Garrett, NOT with forest lake chevy! More

New truck Everyone was very friendly and knowledgeable. Louis’s jokes were also on point They were very accommodating we enjoyed our time and love the truck! Everyone was very friendly and knowledgeable. Louis’s jokes were also on point They were very accommodating we enjoyed our time and love the truck! More

Completely Satisfied Mom, Greg, and I had a wonderful experience working with Clem. He made us feel like we've known him for years. We are happy with our Impala. Mom, Greg, and I had a wonderful experience working with Clem. He made us feel like we've known him for years. We are happy with our Impala. More

"Outstanding" Dan was such a joy to work with! He was so patient and kind and through all of our obstacles he had a smile till the very end. Dan is also Very Knowle Dan was such a joy to work with! He was so patient and kind and through all of our obstacles he had a smile till the very end. Dan is also Very Knowledgable and went through an extensive hands-on review walking us through every detail of our New Truck. The Whole Team at Forest Lake Chevrolet went above & beyond to help us get into a Wonderful new Truck and we will definitely be working with them for future needs. More

Can't trust anyone there The worst car purchase from a dealership I have ever experienced. It all started when I walked in the door to look at a used 2015 XTS. It took them The worst car purchase from a dealership I have ever experienced. It all started when I walked in the door to look at a used 2015 XTS. It took them 30 minutes just to find the car and found that the shop manager had it in his possession with his junk in the trunk. I took it for a test drive, and the sales lady had her hands all up in the steering wheel showing me "buttons" while I was driving (very distracting when I am not only trying to get a feel for the car, but paying attention to the snowy roads). Upon asking her what specific options for the car I was driving, she was unclear as to what option were in this car. I pondered for 24 hours about purchasing the vehicle. It had 28k miles on it and still a good factory warranty so I came back to negotiate. Well Negotiation was out of the question as they would not budge a dime on the price. They came back to me shortly after (trying to make me feel good) and stated "Hey, we found you an extra $250 with the title fees!". Well to me, Title fees are not part of the price of a vehicle, and it was their mistake in the title fees to begin with. So I settled with what was in front of me and moved on to financing. The finance guy was able to find me a loan per my request. However, after declining all extended warranty and insurance, I still saw "Gap" insurance in the Truth in Lending statement. I asked why it was there after I declined everything and the finance guy told me "it is required by the bank" (I called the bank afterwards and they stated that they DO NOT require Gap insurance for the loan I had). So I had to return to the dealership and request cancellation of the insurance. The GM pretty much tossed me an unfilled form for cancellation and the sales lady had no clue what needed to be filled out. All that was required by me was a signature. The GM did not ask any questions and pretty much walked away leaving us to figure out how to fill it out. While I was there to cancel the insurance, I found out the my license plates have been there for a couple days and no one told me about it (followed up with their excuses). Moving on to the car issues; when I brought the car home, there was a repetitive transmission clunk. I consulted with the shop I bought the car from, the first time they said "nothing wrong", the second time I took the shop manager for a ride a was able to replicate the issue. The shop manager had stated he was driving this car for a couple of weeks and did not notice the clunk in the transmission. Well I am not a professional mechanic, but am smart enough to identify an issue, and you could not miss the clunking that was occurring. A couple days later he called to tell me that "Cadillac" requires them to inspect the transmission (which required then to pull it out). So I arranged to drop it off. 2 weeks later, the loaner we had was giving us issue (brand new CTS) and we brought it back because we were concerned it was going to stall on us. Upon arrival, we still see our XTS sitting in the lot. We ask what's going on and they stated we reset the computer and found nothing wrong. We were also faced with rude service in the shop. After all of the back and forth, and misleading information, we decided to have another shop look at it. Since then, the other shop (a respectable dealership) has replaced 4 out of 6 transmission seals and pistons, replaced a cracked catalytic converter, driver seat warmer, and a few other items in the interior. We have been driving loaner cars more than the car we purchased since we bought it. So to sum it up, from day one to 6 weeks later dealing with Forest Lake Chevy, has been nothing but misleading information (or what I call "lies"). The only person I felt I could trust was the receptionist. Prior to the new management at Forest Lake Chevy, I purchased a vehicle from there and was totally satisfied with the transaction. Now, they have totally lost my trust with the new management and we (and my friends) will never return. More

Very personable Joe was so helpful and patient during my car purchase. He took the time to answer all of my questions. Joe even took the time to answer questions th Joe was so helpful and patient during my car purchase. He took the time to answer all of my questions. Joe even took the time to answer questions that my son had about a certain truck and set him up with a test drive, knowing my son would not be making a purchase at that time. Joe is very genuine and kind. He found the perfect car for me!! More

Great experience Joe was a great guy to work with and gets the best price for what your looking for, and will do business with him again. Joe was a great guy to work with and gets the best price for what your looking for, and will do business with him again. More

Great service. Decided to upgrade a vehicle. Found it online called and talked with Clem. He was great to deal with. Made the purchase fast and was able to get on wi Decided to upgrade a vehicle. Found it online called and talked with Clem. He was great to deal with. Made the purchase fast and was able to get on with my day. More

Terrible service dept. Bought a brand new truck from Forest Lake Chevrolet, that experience was bad enough but the service dept is even worse. I brought the truck in for a Bought a brand new truck from Forest Lake Chevrolet, that experience was bad enough but the service dept is even worse. I brought the truck in for a grinding noise on cold start up, got a loaner and left my truck overnight. The next day Michael Tidd calls me and said they heard the noise and it was either the air pump or the oil pump but it was a normal condition. I disagreed and said it wasn't, I even played a recording of th noise for him and asked if that is what he heard and he said yes, that is normal. Still not believing him I looked at the truck myself when I got home. Within 2 minutes of listening to the noise and following where it was coming from I discovered the starter was not dis-engaging as it should. I called the dealer back and set an appointment up to get a new starter put in, they couldn't get me in for almost 2 weeks. After driving 80 miles (each way) I get there and they didn't even have a starter to put in (a phone call to reschedule would been nice). Three round trips, 480 miles of driving, over 8 hours of my time wasted and my truck still isn't fixed. VERY disappointed in this service department. More

Previously owned vehicle purchase We had a great experience looking at used vehicles at this dealership. We worked with Clem in sales and felt that he did an excellent job. He was very We had a great experience looking at used vehicles at this dealership. We worked with Clem in sales and felt that he did an excellent job. He was very knowledgeable about the vehicles that we were interested in and took the time to answer all of the questions and concerns that we had. Everyone that helped us at this dealership was very polite and helpful. We would highly recommend Clem if you're looking for a used vehicle. More