Morrie's Minnetonka Ford

Installed the Wrong Remote Start on my car. I went to Morries Minnetonka Ford to get a remote start system installed on my 2012 escape. Martin the "Accessory"guy is who i worked with. Mar I went to Morries Minnetonka Ford to get a remote start system installed on my 2012 escape. Martin the "Accessory"guy is who i worked with. Martin gave me two options on remote starts. The Ford OEM remote start, and a website he linked me to a companies website called idata-link. after review the options i choose the idatalink Martin recommend over the Ford brand. We set up a time and i brought my vehicle in. Neither of the options Martin gave me were installed on my car. instead a "Silencer" brand remote start was installed on my car. This happened a few days ago and Martin acknowledged the mistake was made he is unwilling to being my vehicle back into the position i dropped it off at for a refund. at this point i am considering a smail claims court asd i have all of this documented through E-mails. I just bought a brand new ford and this was the closest dealer from me that i planned to have it serviced at. I will never be going back to Morrie's Minnetonka Ford again. More

They did a good job of getting the paperwork done and then taking us into our new vehicle, going through all features and helping us set up our Cell phones to connect to the vehicle. Fun experience and v then taking us into our new vehicle, going through all features and helping us set up our Cell phones to connect to the vehicle. Fun experience and very helpful. More

DO NOT buy any extended service plans from them! I bought a truck from this dealer and they sold me an extended service plan, I traded the truck in about 9 months later and brought them the paperwork showing a truck from this dealer and they sold me an extended service plan, I traded the truck in about 9 months later and brought them the paperwork showing that so I could get my pro rated refund from all the time/mileage not used. They copy the purchase agreement from the trade in and tell me 4 weeks for a refund. Okay, 4 weeks goes by and nothing. I reach out to them and the guy who sold me the truck Rick calls and tells me it might be closer to 5-6 weeks. I reach out again this week and the finance manager Josh emails me back saying 6 weeks. I explain I don’t understand how the timelines change every time I inquire about my money but regardless well we are at 6 weeks with no refund sent to me. It’s amazing how they bend over backwards and kiss your xxx when your buying something from them but if your due something it doesn’t matter one bit to them. I’m owed probably over 2,000 but why should they care. Their actions are clearing showing they don’t care one bit cause they aren’t making money on me now. I will NEVER do business with this dealer again and will make sure all my friends and family are made aware of this too. Im beyond disappointed in this and still don’t have my money owed to me. More

Worst customer service experience Repeatedly did not resolve my issue which require multiple trips and me showing them what it was and how to fix it. Still not fixed. Repeatedly did not resolve my issue which require multiple trips and me showing them what it was and how to fix it. Still not fixed. More

Test drive fusion Stopped with my sister to schedule service on her truck. Decide to test drive a 2019 fusion. Car was nice but I really wanted to test drive the Mazda6 Stopped with my sister to schedule service on her truck. Decide to test drive a 2019 fusion. Car was nice but I really wanted to test drive the Mazda6 as well. Jon was great, let us drive the car, estimated monthly payments and recommended a sales person at Morries Mazda. Even texted me later to see how things were going. Wonderful experience even if I didn't get the fusion. More

disappointed but we are working it out dropped car off on Monday the 17th made the appointment on may 23rd... Did get my car looked at, I picked it up later that day... Tom did call m dropped car off on Monday the 17th made the appointment on may 23rd... Did get my car looked at, I picked it up later that day... Tom did call me and wants to make things right, Hey, This is good. I am working with Tom and will update as we move forward... Dave J More

New F150 Out of three dealerships I visited, Morrie’s was the most attentive to what I wanted and provided the best experience. See Cain, he did a fine job. Out of three dealerships I visited, Morrie’s was the most attentive to what I wanted and provided the best experience. See Cain, he did a fine job. More

Great work Josh Great place to trade in your car and find a replacement. Josh was a big help with out process and helping us look for a replacement vehicle Great place to trade in your car and find a replacement. Josh was a big help with out process and helping us look for a replacement vehicle More

Great staff and experience Great selection of cars. Not sure what I wanted, and our salesman Sam Gerber was very patient and helpful. I would recommend this dealership to anyone Great selection of cars. Not sure what I wanted, and our salesman Sam Gerber was very patient and helpful. I would recommend this dealership to anyone. More

Great experience Josh Ginsburg was an awesome salesman who genuinely cared about customer experience. He took the time to get to know my needs and ensure that they we Josh Ginsburg was an awesome salesman who genuinely cared about customer experience. He took the time to get to know my needs and ensure that they were met. I would highly recommend!! More