Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Morrie's Minnetonka Ford
Minnetonka, MN
526 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 526 reviews
November 08, 2016
great service I have definitely recommended my friends and family to Morries in Minnetonka. Great teams also very happy I've meet Christian Abundis good gentlemen w I have definitely recommended my friends and family to Morries in Minnetonka. Great teams also very happy I've meet Christian Abundis good gentlemen with great customer service and dedicated to his job. More
by Jimmy 123
Employees Worked With
Christian Abundis
November 07, 2016
Great Bought last 3 cars from Morries they have the best people taking care of everything. When I called Luke answered or called me right back. No hassles n Bought last 3 cars from Morries they have the best people taking care of everything. When I called Luke answered or called me right back. No hassles no pressure, great experience! More
by Happy guy
Employees Worked With
Luke Hoffman
November 04, 2016
Excellent Chris and his co-workers were top notch. I usually prefer small mechanics, but my 2005 Ford Focus had a problem they couldn't fix. This dealership had Chris and his co-workers were top notch. I usually prefer small mechanics, but my 2005 Ford Focus had a problem they couldn't fix. This dealership had fair prices for used parts and labor, and gave my vehicle back with a tough problem diagnosed and fixed. They also provided me with a nice free rental car during the service which helped a lot. I don't like most dealership service departments, but this one is awesome! More
by fordyford
Employees Worked With
Chris, can't remember last name.
October 31, 2016
Personal Customer Service We came to Morrie's after a recent accident and needing to replace our vehicle. We are thankful for genuine concern and guidance by Josh working throu We came to Morrie's after a recent accident and needing to replace our vehicle. We are thankful for genuine concern and guidance by Josh working through the whole process from beginning to end. More
by Escape owner
Employees Worked With
Josh Bare
October 31, 2016
Top notch service! As I walked into the dealership I was greeted and helped immediately. The salesperson that I worked with, Justin Wiley, was very knowledgeable and was As I walked into the dealership I was greeted and helped immediately. The salesperson that I worked with, Justin Wiley, was very knowledgeable and was able to answer any questions I had for him. He made sure any doubts and concerns I had about my purchase decision were taken care of so I no longer had to worry. The purchasing process went very smooth and quickly. At the end of the day I drove off happily in my new car! More
by Thatguy08
Employees Worked With
Justin Sederski, Justin Wiley
October 17, 2016
DO NOT BUY FROM THIS DEALER My first WARNIG-DO NOT buy from this dealer. My second warning is if you make any verbal agreement particularly after "THE SALE" be sure to get every My first WARNIG-DO NOT buy from this dealer. My second warning is if you make any verbal agreement particularly after "THE SALE" be sure to get everything writing. I was working with the assistant GM on a problem and she agreed to some financial compendsation but she never called me back. I went to dealership only to find she had been let go. I then met with Sales Manager, RIchard, and General Manager, Frank. I started my whole saga all over again and they said it would be taken care of if I provided receipts. Frank said "you are working with me and don't need to have anything in writing" and gave me his direct line. He seemed very understanding of my problem. That is the last I heard from him, never returned phone calls and was always "in a meeting" when I stopped by. Their word in worth NOTHING (or less). Their reputation seems to be unimportant "after the sale", customer service is non existent. I was promised expenses to get car, that was owned less than a month before motor freezing, back to Mpls for repair and then on to final destination. I finally met with the Sales Manager, Richard (who also did not return phone calls) to go over what expenses were allowed. He was rather rude.. When I left our meeting in which he was rather rude I saw him laughing with the other employee in the meeting. They were under no legal obligation to cover any expenses for the "lemon" we bought but they did verbally agree to cover the expenses. BUT, their word means nothing. GET IT IN WRITING. Better yet, do no buy a car from them in the first place. More
by Ticked off consumer
Employees Worked With
Richard Scoles
October 17, 2016
Exceptional customer service! Always take our car here for care and when it was time to get a 2nd vehicle we went to many places and found ourselves back here where we should have Always take our car here for care and when it was time to get a 2nd vehicle we went to many places and found ourselves back here where we should have started. Nick Bohanon was there from the beginning to the end and was always available to answer any questions we may have had. Everyone we came into contact with were friendly and personable. Without a doubt we will continue to do business here and I highly recommend it to anyone looking for a new or used car or auto care. More
by Jcrotto
Employees Worked With
Nick Bohanon
October 08, 2016
Awful customer service I have never been treated as poorly as I was at Morries Minnetonka Ford, I went there to buy a vehicle, Fred Hintze was the salesman I worked with, Ry I have never been treated as poorly as I was at Morries Minnetonka Ford, I went there to buy a vehicle, Fred Hintze was the salesman I worked with, Ryan Lysne actually picked the car, first off they sold me a car with an uncut key,I would not have been able to use it if my fob battery went dead,they actually assured me it was a good key!!!! Second the car I bought was a lemon, after 14 days of driving it, going down the highway the dash went black and the steering locked, they wouldn't even tow the car in, I had to tow it back to them, they gave me a loaner car, then after 22 days, the sales manager Glenn threatened to report the car stolen if I didn't bring it back, even tho they hadn't even tried to find me another car like they promised they would, they told me my car was fixed, forced me to take it, in less then 12 hours the car did it 4 more times, they continue to ignore me, my calls my emails, I WOULD NEVER RECOMMEND BUYING A CAR FROM MORRIES MINNETONKA FORD TO ANYBODY, not even my enemy!!!!! They also charged me $3000. Above Kelly Blue book cost. My issue remains unresolved , I even paid extra for the "Buy Happy " guarantee. They discriminate against women and unwealthy people, so if your rich and don't mind being stolen from, go for it!!!! More
by Monica Sweeney
Employees Worked With
Chris Comello , Fred Hintz, Glen Saunders, Ryan Lysne
October 08, 2016
Easy Purchase The purchasing process was very easy. Jake was extremely pleasant and knowledgable. We felt respected and our questions were answered clearly and comp The purchasing process was very easy. Jake was extremely pleasant and knowledgable. We felt respected and our questions were answered clearly and completely. We would recommend Morrie's without hesitation. More
by MtkaMoose
Employees Worked With
Jake Braun
October 02, 2016
Good Overall I inquired about a used truck over email, and telephone, then flew to Minneapolis to complete the purchase and drive the truck home. Pros: Every o I inquired about a used truck over email, and telephone, then flew to Minneapolis to complete the purchase and drive the truck home. Pros: Every one I dealt with was friendly courteous and professional. Truck price was fair. Finance got me a better rate at MY bank, than my bank gave me. I like the no-haggle pricing model. Cons: Initially told truck was sold, twice, before getting the callback that it was available. Took a week for the truck to get "back in the shop" from ? Never really figured out where the truck was during this time. I emailed that I would arrive at noon on Friday. Salesman called me at 9 a.m. on Friday to confirm. When I arrived at noon, truck wasn't ready for over an hour later. Found an undisclosed defect (Door lock actuator) - they wouldn't look at it in service (That day), they wouldn't adjust the price, they would provide me the part to fix it. It felt like a leverage move, since they new I flew in to buy the truck (~$100 part). Volume dealership means all staff are juggling multiple people at one time. Took a frustratingly long time to complete the deal (four hours, facing an 8 hour drive home) Overall good experience, likely would've been happier if I'd been a local customer who could've made multiple visits to complete the deal. More
by MaxAlexand
Employees Worked With
Nate McKinney, Griffin (sp?, in Finance), John (Sales), Ali Akman (pre-sales)
