Morrie's Minnetonka Ford

Good Overall I inquired about a used truck over email, and telephone, then flew to Minneapolis to complete the purchase and drive the truck home. Pros: Every o I inquired about a used truck over email, and telephone, then flew to Minneapolis to complete the purchase and drive the truck home. Pros: Every one I dealt with was friendly courteous and professional. Truck price was fair. Finance got me a better rate at MY bank, than my bank gave me. I like the no-haggle pricing model. Cons: Initially told truck was sold, twice, before getting the callback that it was available. Took a week for the truck to get "back in the shop" from ? Never really figured out where the truck was during this time. I emailed that I would arrive at noon on Friday. Salesman called me at 9 a.m. on Friday to confirm. When I arrived at noon, truck wasn't ready for over an hour later. Found an undisclosed defect (Door lock actuator) - they wouldn't look at it in service (That day), they wouldn't adjust the price, they would provide me the part to fix it. It felt like a leverage move, since they new I flew in to buy the truck (~$100 part). Volume dealership means all staff are juggling multiple people at one time. Took a frustratingly long time to complete the deal (four hours, facing an 8 hour drive home) Overall good experience, likely would've been happier if I'd been a local customer who could've made multiple visits to complete the deal. More

Josh Hare - Most Excellent I called Josh on the phone about my interest in a Ford Focus. I meet with Josh in the showroom, he had several cars and different options lined up. I called Josh on the phone about my interest in a Ford Focus. I meet with Josh in the showroom, he had several cars and different options lined up. After a test drive, he located another Ford Focus with all the equipment I was looking for. I was extremely happy that he did not use the "old" pressure sales routine 101...you don't need that or yada, yada. Josh was extremely knowledgeable and down to earth, I would highly recommend him, most excellent Josh!!! More

Jessica Janak Last Friday afternoon I was in a PANIC to get a set of keys made for my Son's F250 Truck as he was leaving for Alaska the next morning. Jessica was ca Last Friday afternoon I was in a PANIC to get a set of keys made for my Son's F250 Truck as he was leaving for Alaska the next morning. Jessica was calm, pleasant, helpful and I had my keys within 30 minutes for a very reasonable price. Jessica's Customer Service skills are *****, thank you! More

Joshua Hare was a superstar. I was at the Lincoln Dealership on Saturday the 3rd of September. I had spoken to Josh previously on the phone about my interest in the MKZ. He greete I was at the Lincoln Dealership on Saturday the 3rd of September. I had spoken to Josh previously on the phone about my interest in the MKZ. He greeted me at the door and gave me several options for cars. He even located a MKZ with the equipment we wanted in St. Louis. I was extremely happy that they didn't try to pressure me to buy a car on the lot. Josh was extremely helpful- he followed up with e-mails and a couple of phone calls. Sadly enough I didn't buy a Lincoln. That being said, when I am in the market for another car Josh will be first stop. More

Quick help I had an issue with a "needs oil change" light that came on accidentally on my Lincoln MKX. And I had a couple of other minor problems. I stopped into I had an issue with a "needs oil change" light that came on accidentally on my Lincoln MKX. And I had a couple of other minor problems. I stopped into the dealership to get information on how long the fixes would take and to schedule an appointment, I got immediate help. The service advisor fixed ALL of my problems in 10 minutes. He was great. I couldn't have been happier since I was on my way out of town. Morrie's service is always exceptional. And this experience proved it once again,. More

Excellent Customer Service We purchased a 2012 Certified Lincoln MKZ Hybrid in August, 2016. Josh Hare provided excellent and personable customer service. We really enjoyed wo We purchased a 2012 Certified Lincoln MKZ Hybrid in August, 2016. Josh Hare provided excellent and personable customer service. We really enjoyed working with him and appreciated his time. He was thorough and very patient. John in finance was also excellent in helping us obtain financing and finding us the best option to include an extended service plan and gap insurance! Both were very knowledgeable gentleman. We would recommend Josh and John to anyone looking to purchase a new or used vehicle!! The 2012 Lincoln MKZ Hybrid is a beautiful car!! The Millers More

Promises are not kept I'm not at all impressed with this ford dealership. Took me 3 weeks even to get paperwork for the car I purchased. I left a device in the car and cal I'm not at all impressed with this ford dealership. Took me 3 weeks even to get paperwork for the car I purchased. I left a device in the car and called to get it. Never saw it again. They promised a copy of what they did as far as a pre sale check. Never got it. The truck developed a tick in the engine soon after I bought it. Was told that's normal by the service manager who wouldn't even check it. Now I have been sitting in the lounge two and a half hours for what they told me was a five minute job to replace a window seal. It was promised when I bought the truck and has taken two visits to get done. Yea I'm so NOT impressed. More

Professional, knowledgable, and easy to work with. Just not ready to pull the trigger on a new car. Started scrolling through CPOs one night, saw one that looked to good to be true. Placed an online re Just not ready to pull the trigger on a new car. Started scrolling through CPOs one night, saw one that looked to good to be true. Placed an online request, and got a call back right away. Very pleased with the whole deal, including my trade in. There was one bump in the road: I was given the wrong warranty when I purchased a paint and rust protection package. I called the dealership, and they took care of it. I would say that they are available to keep the customer happy. More

Truly an amazing experience I'm excited to start have started a relationship with morries. They were extremely helpful and the customer service was outstanding! I would recommend I'm excited to start have started a relationship with morries. They were extremely helpful and the customer service was outstanding! I would recommend them to anyone interested in buying a ford or Lincoln More

WORST CAR SHOPPING EXPERIENCE EVER!! I had a lot of hiccups leading up to my recent purchase at Morrie's Minnetonka Ford Lincoln. I can honestly say that I wasn't satisfied with the custo I had a lot of hiccups leading up to my recent purchase at Morrie's Minnetonka Ford Lincoln. I can honestly say that I wasn't satisfied with the customer service I received, however after speaking with Glen over the last couple of days my service concerns have been met. I am disappointed that it took a previous review and several calls to resolve my concerns but the were resolved. More