
Morrie's Minnetonka Ford
Minnetonka, MN
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Worst service department I have experienced in 40 years Service department is the worst I have ever encountered. Staff is rude, and I've taken my car in three times for the same problem which has yet to be Service department is the worst I have ever encountered. Staff is rude, and I've taken my car in three times for the same problem which has yet to be fixed. They do not return phone calls and misled me about the amount of time service would take. I'd give 0 starts if I could. More
totally satisfied i bought my f350 from Morrie's Minnetonka Ford, the experience was great I love the free car washes and have had 2 oil changes and both time service w i bought my f350 from Morrie's Minnetonka Ford, the experience was great I love the free car washes and have had 2 oil changes and both time service was done promptly and correctly. I would recommend Morries to anyone. More
Morrie's Minnetonka Ford Lincoln - Great Service! Appointment setup online. Problem was fixed! Andy kept me informed during the progress. Thank you for the great service and a repair job well done!! Appointment setup online. Problem was fixed! Andy kept me informed during the progress. Thank you for the great service and a repair job well done!! More
Service Had transmission fluid flush with new fluid and service kit. Great service and gave us a loner car vehicle to use and washed our auto. Had transmission fluid flush with new fluid and service kit. Great service and gave us a loner car vehicle to use and washed our auto. More
Very Good The service dept. stepped up to the plate and communicated well with the whole process.They called every day and updated us through the repairs being The service dept. stepped up to the plate and communicated well with the whole process.They called every day and updated us through the repairs being done. More
Personalized Service Thank you to Ray Bowling for making us feel like the most important people on the planet in purchasing our Lincoln MKX. We have purchased many cars fr Thank you to Ray Bowling for making us feel like the most important people on the planet in purchasing our Lincoln MKX. We have purchased many cars from this dealership over the past 20+ years and this is the best experience by far. Thank you for making our purchase easy and personal - our customer experience was exceptional. It felt like Ray was helping us make a buying decision, not selling us, which is appreciated. Ryan Lysne from Finance - you are a gem, Leonard that reviewed our trade-in - keep that awesome smile, and our other finance guy that had us sign all the "lines", thanks for being part of our purchase experience. Everyone that worked with us was wonderful. Thanks so much - we love the car and look forward to telling people about our experience. Mark and Doreen More
Very ethical dealership Upon driving a just purchased used truck back to Hastings it started to overheat about 15 minutes from home. I pulled over and called the Nate and he Upon driving a just purchased used truck back to Hastings it started to overheat about 15 minutes from home. I pulled over and called the Nate and he talked to Kevin, the used car manager. They told me to let things cool down and take it to a mechanic I trusted. It turns out that there was a head gasket leak that would cost over $2000 to fix. Needless to say, I dreaded calling them because I feared that I would be told the problem was mine and tough luck. I could not have been more wrong. They were concerned with my predicament and even though it was not their intention to sell a problem vehicle they agreed to cover $2,000 of the repair! In an industry that has a reputation for being less than ethical it was thrilling to find a dealership that models integrity before and after the sale. More
Example of how NOT to run a business!! Bought used truck, nothing but problems within first week. $10,000 into the truck and they were of absolutely no help. Thinking they'd give me a highe Bought used truck, nothing but problems within first week. $10,000 into the truck and they were of absolutely no help. Thinking they'd give me a higher trade in value, I acquired about a newer truck. They "lost" the keys and told me they'd have one made the following day. 1 week later, I called them and they hadn't made the key yet. Never heard back and decided to go elsewhere from now on. More
Top Shelf Service I took our Lincoln MKS in for oil change and because after I hit a curb during a snow storm I was concerned about the front end and some noise from th I took our Lincoln MKS in for oil change and because after I hit a curb during a snow storm I was concerned about the front end and some noise from the brakes. First, they walked me through the various recommended services for my mileage and did not simply check off every item. They took into consideration the low mileage on the car and made relevant recommendations. They also told me there would be an analysis charge to review the front end problem and brake noise issue I had. They found nothing wrong and didn't charge me. They made a recommendation to check the wheel alignment due to the curb hit and found it needed adjustment. I feel very happy that they covered all the bases and I am now confident the car is in top condition for road travel. I did buy happy and that I am with Morries attentive service department. More
Another Great Morrie's experience Just bought my 4th vehicle from Morrie's and just proved, again, that they are the best and easiest dealership to deal with! Thank you for the great Just bought my 4th vehicle from Morrie's and just proved, again, that they are the best and easiest dealership to deal with! Thank you for the great Sales experience and Awesome Business Office experience. THANKS MORRIE'S More