Morrie's Minnetonka Ford

Perfunctory and glib Kevin gave all indications that my trade-in was "business as usual" and put little to no effort in determining what my ideal vehicle was. He wasn't ru Kevin gave all indications that my trade-in was "business as usual" and put little to no effort in determining what my ideal vehicle was. He wasn't rude. But it was clear to him that I wasn't a big spender and due to that fact I received the minimum of customer service. My biggest ire with Kevin is that the vehicle I traded in was in excellent condition with brand new Hankook tires and repairs/maintenance, and he low balled me to the lowest price and went on his way. But somehow the "high-mileage" vehicle that he deemed not eligible for the price (well within the Kelley's BB pricing) managed to garner the dealership an extra $3000 on the market value. Within a couple weeks someone had already driven it off the lot. It's a miracle! When I later contacted the dealership regarding my check, Kevin later responded with a call heralding no useful information other than the call itself being a formality. Morrie's continues to call me after six months to see if I'm still interested in doing business with them, even after contacting the management and telling them of this issue. This is my second-biggest ire because I want nothing to do with them and each time they call it reminds me of this incident. Any kind of corrective action is mere lip service to gloss over them being less interested in customer service and more in generating revenue. But I'm sure if you want to buy a new or costly used vehicle, Morrie's will treat you like royalty. Just bring yer checkbook. More

Quick and Efficient I love Morrie's. I drove in there today with no appointment. I had 2 warnings on my dashboard and had a free afternoon so I stopped by to see how bu I love Morrie's. I drove in there today with no appointment. I had 2 warnings on my dashboard and had a free afternoon so I stopped by to see how busy it was. They took me in, and I was done in an hour! They not only fixed the 2 existing problems, but they ran a check of all my systems to be sure I didn't have to worry about anything else. More

Just the vehicle I was looking for Ray helped me out from when I first called and spoke with him on the phone. I drove over the next day on a Friday and Ray showed me three different Fo Ray helped me out from when I first called and spoke with him on the phone. I drove over the next day on a Friday and Ray showed me three different Ford Transit Connect vans and I picked out the one with the lowest mileage. We took it for a test drive and I knew it was what I wanted for a camper conversion. No pressure to buy anything, Ray and the rest of the staff were all very nice. I went to the bank and had them cut a check and the paperwork process was all very easy and simple. Two cups of coffee later, I had the keys in my hand and told Ray I'd pick it up Monday after they detailed it and filled it up with gas, because I really hadn't planned on purchasing a vehicle that day and I had already made prior plans for that weekend. I took the bus and train over from St. Paul on Monday to pick it up and we gave it a final inspection in the service shop and I met the service manager. I've been driving it now for about two weeks and love it, especially the camera for backing up in reverse. Ray followed up with a couple of phone calls afterwards and I really like him a lot. Today I got my first free car wash at Morrie's Mazda in Inver Grove Heights, near where I live, and when I get the camper conversion completed I'm going to take it over to show it to Ray and get another free car wash. More

New Ford F150 XLT purchase I walked into Morrie's and was met by Rick Zohler, a Salesman, while I was sitting in the floor F150. Rick was extremely helpful throughout the entir I walked into Morrie's and was met by Rick Zohler, a Salesman, while I was sitting in the floor F150. Rick was extremely helpful throughout the entire purchase process. He kept in touch as the truck arrived and some accessories were installed. He did a great job of walking me throught he new truck and offered to shuttle me back to my house when I took delivery of my new truck! Super happy with the truck, and great service, thanks Rick! The finance guy (man, I'm terrible with names!) also did a great job shopping for rates when my bank decided to have a brain fart... Terry More

Ray is the best salesman I've ever met! Ray Bowling sold us our 2008 ford escape My wife and I can't say enough wonderful things about Ray. He went above and beyond what customer service sh Ray Bowling sold us our 2008 ford escape My wife and I can't say enough wonderful things about Ray. He went above and beyond what customer service should be.You can tell that he truly cares about his customer and finding the car that fits you.Best experience I've ever had buying a car.If we ever need another car we definitely going to Ray Bowling and will tell friends about the experience i had at morries ford dealership. Thanks Ray and Molly for a great experience!!!! More

2005 Mercury Montego Premier We were looking for a safe car for our 16 year old daughter to drive to and from school. Ray Bowling did an amazing job helping us pick out the right We were looking for a safe car for our 16 year old daughter to drive to and from school. Ray Bowling did an amazing job helping us pick out the right car. There was no pressure to buy and also offered to show us others if this wasn't the one. She loves her new car! We will be back in the future to purchase our next used car. We were very pleased with Ray's great customer service and the dealership. More

2011 edge Ray provided the most painless car buying experience I have ever had. We first came in looking at explorers, than a F150 and ray suggested a Edge tha Ray provided the most painless car buying experience I have ever had. We first came in looking at explorers, than a F150 and ray suggested a Edge that was loaded and under our budget. The car was great aside from a door ding and a small chip on the windshield which has been promised to be fixed since it is certified vehicle. Ray actually pushes to have everything perfect on your used car unlike other sales man who will just try to justify these imperfections due to lower price, age, miles, ect... Financing was a breeze as well, they will even beat your credit union rate when you have good credit. He simply couldn't have been better throughout the entire process. More

Ray is the best salesman I've ever met! I bought a BMW X6 today and Ray helps me a lot. He's amazing and honest. Since I'm an international student,he is being patient all the time and 100% I bought a BMW X6 today and Ray helps me a lot. He's amazing and honest. Since I'm an international student,he is being patient all the time and 100% understand what I need. He's definitely the lifetime salesman I needed! More

Amazing, reliable friendly service After a terrible experience with another dealership, we cautiously went to Morrie's to look at another vehicle in our price range. We were greeted by After a terrible experience with another dealership, we cautiously went to Morrie's to look at another vehicle in our price range. We were greeted by Ray Bowling. Ray was kind, personable, honest and very helpful from the beginning. Ray made us feel at ease, especially after our previous experience at another dealership. Ray assured us, that they will make sure we are comfortable with what we are purchasing or they will make it right. We left feeling we that we gained a friend , and that we may have found the dealership we want to work with in the future. Molly in Finance, was also amazing. Fast , efficient, and knowledgeable. Thank you Ray and Molly!! More