Morrie's Minnetonka Ford

Failure to Communicate to Customers 6/6/2015 I have owned my Certified Used Morrie’s vehicle for 35 days, and it has been in for promised repairs for 23 consecutive days, and it is expe 6/6/2015 I have owned my Certified Used Morrie’s vehicle for 35 days, and it has been in for promised repairs for 23 consecutive days, and it is expected to be there for at least another week. I am not a “buy happy” customer. I find, after the sale, their organization no longer has a sense of urgency of customer satisfaction. I had made calls every other day inquiring on the status of my vehicle, but never did I receive a returned call until I finally expressed my frustration over their failure to tell me where they had my car, and the status of the repairs. Apparently it doesn’t pay to be patient and wait quietly for the promised call backs that never came. And then when I did receive a call back voice mail, it simply advised: “Jackie will call me.” I came to realize I never received a call because the folks who were supposed to be helping me, were not, and then the internal blame game started... all that time was wasted. To my detriment. I expect eventually my new car will again be in my garage, but honestly, whenever I turn the ignition of my new car, I’ll regret I made the purchase through Morrie’s Minnetonka Ford. More

Overall Great Experience with difficult repairs To those considering taking their Ford vehicles to a dealership for service or repair, I would like to recommend Morrie’s Minnetonka. The reasons bein To those considering taking their Ford vehicles to a dealership for service or repair, I would like to recommend Morrie’s Minnetonka. The reasons being the people there who make it such an outstanding experience in getting the job done quickly, correctly and with such a pleasant professional attitude. People like Greg Holbrook (Service Advisor), Dan Augustana (Heavy Diesel Mech.) and Shane Cullinan (Accessories Manager). There are many others like the courtesy shuttle driver to the folks in the detail shop that are a pleasure to work with. It’s the knowledge, professionalism and wonderful “can-do” attitude that makes this place the best for service and repair. Thank You, wonderful people of Morrie’s for doing your best! Very Respectfully, Ted Rutherford More

Allways professinal Service. I Would'nt think of taking my vehicle to another dealership. I have had some unexpected problems. Morries employees solved every problem I have had s I Would'nt think of taking my vehicle to another dealership. I have had some unexpected problems. Morries employees solved every problem I have had so far. I am a very happy customer. I recommend Morries completely.... Yeahimmy More

A Professional Experience This is either the 5th or 6th vehicle I've gotton from Wayne Tobak. Wayne, listens, doesn't try to oversell and once again found me exactly what I wa This is either the 5th or 6th vehicle I've gotton from Wayne Tobak. Wayne, listens, doesn't try to oversell and once again found me exactly what I wanted. More

Outstanding Service Advisor Greg has been helping me with some issues related to my 2012 Super Duty. He works above and beyond the call, and always keeps me in the loop of inform Greg has been helping me with some issues related to my 2012 Super Duty. He works above and beyond the call, and always keeps me in the loop of information. Mr Holbrook has helped me in the past with my previous Ford 2004 Super Duty truck, and has always helped rectify any maintenance or service challenge. I am thankful for his help and attention to detail. Greg is one of your most valuable personnel at Morrie's Minnetonka. Thank you, Very Respectfully, Ted Rutherford jr More

Jake Middagh was amazing Sync and my iPhone stopped communicating in my 2014 Focus several months ago. 5 trips to Morries, 2 trips to the Apple Store, one call from the Apple Sync and my iPhone stopped communicating in my 2014 Focus several months ago. 5 trips to Morries, 2 trips to the Apple Store, one call from the Apple Store to Morries and a call to Ford left me nowhere. Everyone gave up and told me that the problem had to be my phone (except the Apple guy & me). Today I went in to Morries to meet someone I talked to last week... who was unavoidably detained. I said that I would wait. Surely my dour expression was scaring other customers away as they approached the front desk. Jake stepped up, offered to go to my car and go through the whole problem. It still didn't work. He then suggested that we try out my phone in his personal Focus. He paired my phone to the Sync in his car are it worked perfectly!!! My car goes in yon Thursday again... this time to check out the Sync. Perhaps I will no longer have to hand dial my phone with my hands-free system!!! Thank you Jake!! We plan on buying an Explorer by the end of the year. Jake will be our choice of salesmen! More

Rick is awesome Rick and his fellow associate went above and beyond in helping me get the jeep wrangler. Rick actually cares about his customers. He made us feel like Rick and his fellow associate went above and beyond in helping me get the jeep wrangler. Rick actually cares about his customers. He made us feel like we were family. More

Purchase a new vehicle Jake was very helpful. I found the car I wanted online and indicated interest. The original salesman called me promptly and gave me some information o Jake was very helpful. I found the car I wanted online and indicated interest. The original salesman called me promptly and gave me some information on the car. When I was going in to test drive the car he was unavailable to help me so he had Jake work with me. Jake was very helpful with the purchase. The value they gave me for my trade was a fair offer. I would recommend the dealership. More

Purchasing experience My purchasing experience with Morries Ford Lincoln has been my best car buying experience of all 12 vehicles I have purchased. They were fun to work w My purchasing experience with Morries Ford Lincoln has been my best car buying experience of all 12 vehicles I have purchased. They were fun to work with, worked hard to find the car I wanted, were aggressive to beat a competitors quote for the same car, and my trade in, and attentive to my needs. They did such a good job that we ended up working a deal out for my in-laws at the same time as we worked on my deal. More