Morrie's Minnetonka Mazda - Service Center

The circumstances for my visit was do to an unfortunate caribou coffee beverage container which spilled all over the front of my new car. The people at Morries completely understood and accomodated the ne caribou coffee beverage container which spilled all over the front of my new car. The people at Morries completely understood and accomodated the needs I had to deal with this unfortunate situation. They found an earing and put it in an envelope for me, then called and let me know that I had left my ear muffs in the rental car that I used. They were kind caring and understanding regarding how frustrated I was given the circumstances of this unfortunate incident. Caribou Coffee organization could learn much from the type of customer service that Morries provides to thier customers. More

When we purchased our new vehicle, the sale went good and I found our sales person to be very friendly. However, once the sale was over I learned the "Free oil changes for 3 years" is a sham, it will cost $4 I found our sales person to be very friendly. However, once the sale was over I learned the "Free oil changes for 3 years" is a sham, it will cost $40 + each oil change to use the 0W-20 oil the maintenace manual calls for. Now that we have had our 3rd oil change completed, I again questioned them and now they admit they have only been putting synthetic blend 5W-20 oil in not the 0W-20 as promissed in our original discussion at the first. To top off the situation, I gave a bad rating on their last service survey and received a phone call from the service manager. I got a 10 minute ear full stating I have no right to give a 1 score on those surveys and that I should no longer bring my car there for service. Really? How about you refund me the $500 dollars I paid extra to buy from Morries? That is the price difference between Morries and Walser. I got the Morries "Buy happy" for that difference of $500 but when does the Buy Happy start? How about the 3 years of free oil changes using ONLY the oil the use manual suggests? I am not asking for a lot, only the user manual RECOMMENDS. Mark my words, you will NEVER see me walk into a Morries dealership again to purchase a vehicle. More

Jeff Johnston is a very pleasant person and his genuine concern and interest for his clients makes him trustworthy. I will always look for Jeff as my regular service advisor. concern and interest for his clients makes him trustworthy. I will always look for Jeff as my regular service advisor. More

Morrie's has consistently provided a positive experience for me as a client. Their service team is professional, efficient and thorough. They have very strong communication skills, so I am not surprised by for me as a client. Their service team is professional, efficient and thorough. They have very strong communication skills, so I am not surprised by any invoice or charge. More

Timely service with excellent follow up on all my questions. The dealer ship handled my recall with excellent service and was on time with the repairs questions. The dealer ship handled my recall with excellent service and was on time with the repairs More

It was the first oil change for my 2013 CX5. Jeff was great and walked me through the process - from type of oil was best, the cost estimate and how long the service would take - he was right on for that great and walked me through the process - from type of oil was best, the cost estimate and how long the service would take - he was right on for that! He told me if anything came up they would call me right away. Nothing did, the estimate was perfect and the timing was great. I arrived a few minutes early, and left an hour later. The waiting room was comfortable. More

Jeff provided friendly and thorough communication about our car. The actual time and cost came in lower than the estimate. We are completely satisfied with the work. our car. The actual time and cost came in lower than the estimate. We are completely satisfied with the work. More

Morrie's has always been great to me when I bring my Mazda3 in for service. This weekend was no exception. Jeff and the service guys got my car in and out much faster than expected--even though it shou Mazda3 in for service. This weekend was no exception. Jeff and the service guys got my car in and out much faster than expected--even though it should have taken an hour longer than originally quoted to do an unplanned service. I was in, on my way with a rental car, and received the call that she (Gracie, my car) was done before I was even finished running my planned errands. I was able to pick her up and get back home without having to adjust the plans for celebrating my daughter's fifth birthday with a friend. More

Jeff Johnston and his coworker perfomed a great customer service. I got there late and they were very flexible for making things happen. Than you very much guys ! service. I got there late and they were very flexible for making things happen. Than you very much guys ! More