Morrie's Minnetonka Subaru

Terrible experience-Start to Finish We got Kea Shortage Terrible experience-Start to Finish We got Kea Shortage 2013 on 5/27/13 From Morrie’s Kia Minnetonka MN. It was very high pressure to buy. I think b Terrible experience-Start to Finish We got Kea Shortage 2013 on 5/27/13 From Morrie’s Kia Minnetonka MN. It was very high pressure to buy. I think because of deposit $500 my husband did on first day he was looking for car. In my opinion they decided “we got him”, so it was terrible service next day when we come to pick up and sign paper. It starts from waiting about an hour to star paper. Our sales person Ryan Reider tries keep us entertain but even he was out options. Finance person was nice on start and was happy to tell us we have excellent credit score above 8 and offer us pate 3.99 We were surprise and asked if we can use finance from our credit union, which gave us approval for 1.99, we got short quick answer NO. And after he look on our confuse faces he decided “waist “his time and explain us, we will lose $500 if will use different finance. When finance person gave us paper to sign final price was $4000 more, he added some kind of fee for future service Without asking if we would like add this service, when I said remove service, we don’t need it, he did new paper and removed only service for about $2000 and other service still on paper, and he became very angry when I asked remove rest of service fee. He cut paper on front of our faces and made new paper and asked us hurry up, to sign quickly, because He has no time. We even didn’t look same numbers on paper like how many mile car has. We were assuming we can trust dealership at least on some numbers. We were sooo pushed; just now looking back I am thinking wow how I allow this happened. Finance guy did good job, to keep pressure “do not ask question, just sign paper and go away”. Only next day at home I did looked close all numbers on paper. Paper said car has 55 mile, but car had 300 miles on it. I didn’t find our deposit $500 on paper, so I have to come back and show receipt for adjust paper for paid deposit. It was my first from total six visits to fix car When we came out to pick up car after they did car wash, we did inspection and notes back bumper had dip scratch, driver door inside has scratches too. Sales person told us just schedule time to fix. visits to fix car When we came out to pick up car after they did car wash, we did inspection and notes back bumper had dip scratch, driver door inside has scratches too. Sales person told us just schedule time to fix. It took 1.5 month to fix with several calls, emails and stops. From all my visits and calls to fix car I can say they did good job to make me tiered, and to me impression was “we are. Not going fix your car, we come up with different story every time and you will leave us alone. Finally I decided talk to Dealership manager and ask take car back. Early I respond on this Thank you letter and asked him schedule time for me because wasn’t happy buyer of new car as they advertise. I got no answer from Travis Peterlin, so I call and schedule time. During conversation he keep repeating “I not saying you are laying, but we can’t take car back” And I do not trust them in future good service. Travis on my question why I did get respond on my letter, he found my letter after I called. He also told me he wasn’t able find car in his data base under our name and service people also can’t find. Look like it was under someone else name. I got good smile from manager when I told him will complete someone else with words “who you can complain, I am the boss here”. When after 6 visit and several emails I left car for fix, they gave loaner car with had strong smoke smell. After week they fixed only bumper and not inside, so I have to give them car again. On scheduled time to pick up car no on contact me, so I have to send them email again to remind them, because time was almost up and no one contacted me yet. It is our new car buy expense, we got for 10 year, and I can’t even look on it. Car has bad memory how we were treated. It just in my vision how one of sale person pull up on table I was sitting next to his leg and point out on his shoes saying step on outside front door to put leg on it. It was so rood. I am 56; no one did this to me before. We got car under program Morrie’s offer name “Buy happy promise” if it going be same experience, More

This is the worst customer service I have ever experienced from a dealership service department, and I will never be back to this dealership again! experienced from a dealership service department, and I will never be back to this dealership again! More

From the moment I started chatting with Alyssa online to the time I drove away in my Kia Soul (about three hours later), I felt comfortable, safe, and valued. The last time I bought a car was 10 years ago, the time I drove away in my Kia Soul (about three hours later), I felt comfortable, safe, and valued. The last time I bought a car was 10 years ago, so shopping for a new one was intimidating. Alyssa was friendly, reassuring, knowledgeable, and sweet. Financing the car was very easy and I feel confident about the loan rate I received and the honesty of the finance manager. He was very thorough and kind. I had a wonderful experience buying my car at Morrie's Minnetonka. More

I called Morrie's Minnetonka Kia regarding the new Cadenza. Morgan took the call and was great about calling me back with updates on delivery of the first Cadenzas so I could test drive. When the fi Cadenza. Morgan took the call and was great about calling me back with updates on delivery of the first Cadenzas so I could test drive. When the first Candenza arrived, Morgan called, I test drove it, loved it and even took one overnight. BUT when it came to getting the deal done they insulted me with their offer on my trade and were not willing to move on price or do anything else to get the deal done. I was extremely disappointed with Morrie's and will not go there again. More

Very knowledgeable sales person. John communicated with me via email for many days before the purchase, answered all of my questions/concerns (and there was a lot), and answered in a very timely manner. me via email for many days before the purchase, answered all of my questions/concerns (and there was a lot), and answered in a very timely manner. More

From the time I walked through the doors to the end of my big decision to lease instead of buy... and not being sure which vehicle, the patience and understanding was awesome and I didn't feel pressured. I j big decision to lease instead of buy... and not being sure which vehicle, the patience and understanding was awesome and I didn't feel pressured. I just felt they were honestly caring that I made a decision that was best for me not them... extremely helpful. I would definitely recommend them! More

I called the day before we were going to shop for my college daughter's car and talked to Chris about what I was looking for and my price target. I asked him what he would buy if it were his daughter. H college daughter's car and talked to Chris about what I was looking for and my price target. I asked him what he would buy if it were his daughter. He said he would do some research and have some ready to show us when we got there. Chris's first selection for us was a 2004 Ford Taurus that is in beautiful condition and he took us for a test drive. He made what could have been a stressful experience into one that was simple and pleasant. My daughter loves the car. My other daughter will need a car next year and we will go back to Chris again. He could not have been more helpful. I believe we got the best value for what I was able to spend. More

Great buying experience. I loved that the staff remembered me every time I stopped in. It's a very welcoming environment and everyone was very knowledgable about Subaru. remembered me every time I stopped in. It's a very welcoming environment and everyone was very knowledgable about Subaru. More

I have been coming to Morries for nearly 10 years, and am ALWAYS treated kindly and fairly. The staff does a great job at explaining what my car needs in easy-to-understand terms, and always walk me through ALWAYS treated kindly and fairly. The staff does a great job at explaining what my car needs in easy-to-understand terms, and always walk me through a detailed estimate before beginning to do work. More

After originally having experienced a little issue with thoroughness and a lack of communication, both Matt and AJ went out of their way to make ammends for their errors. I have always rated their quality thoroughness and a lack of communication, both Matt and AJ went out of their way to make ammends for their errors. I have always rated their quality of service very high, and after this visit I feel very confident that they will always do what's right for the customer. More