Morris Cadillac Buick GMC

We Treat Everyone Like a Celebrity? Morris Cadillac you sincerely do not mean what you declare from my experience: Ordered a 2012 CTS Sports Wagon on March 30,2012 waited 5 long weeks to find out they are sincerely do not mean what you declare from my experience: Ordered a 2012 CTS Sports Wagon on March 30,2012 waited 5 long weeks to find out they are no longer building 2012's GM kept this privy from the dealer according to Morris. They asked if we wanted a 2013 over the phone, we said yes but we need the price and delivery, they did not comply after a week waiting for this information. They also had no knowledge of when production was to begin on this model. I decided to cancel. On 05-17-12 Went to Morris Cadillac in person to ask for my deposit. Met with Dale Freeman (sales manager) he said that they were unable to refund because Cadillac would not cancel the order and Morris Cadillac would be stuck with the car upon delivery. I asked for a loaner until the car arrives or my deposit back. They said they will get a loaner, three days later they said NO to a loaner car. Money back? No, can I talk to Adam Morris No, Do you refuse to give me my money back Yes. Not Friendly. Without recourse I filed with the Attorney General and BBB on 5-29-12 On June 14 Attorney General informed me Morris would return the deposit, I received the deposit back on June 18. Morris Cadillac called June 19 to say the car was in. This unforeseen arrival entitle Morris Cadillac to an F in bookkeeping. I don't need to say anything about work ethics just the fact I could not pry my deposit out of their hands without the help of legal recourse says it all. Hold the Celebrity treatment and please dignify consumer rights. More

The Morris Service Department is professional & accommodating. I took my 2009 Malibu in for some warrenty work in March 2012. From the time I made the initial appointment through the time I picke accommodating. I took my 2009 Malibu in for some warrenty work in March 2012. From the time I made the initial appointment through the time I picked up my car, it was a very pleasent experience. They provided transportation so I didn't have to sit there during completion of the repairs, & washed my car before returning it to me. This dealership knows the true meaning of "customer service". Great job guys! - D.L. More

We went to buy a Dodge caravan and were not looking to overspend. Rick was understanding and got us into a great van for an even better price. We will purchase our next vehicle from them. overspend. Rick was understanding and got us into a great van for an even better price. We will purchase our next vehicle from them. More

I bought two new cars from Morris Cadillac and had a great experience when they were located in Lorain County. But customer treatment changed when they moved to North Olmsted and I attempted to buy a t great experience when they were located in Lorain County. But customer treatment changed when they moved to North Olmsted and I attempted to buy a third new car. They became very pushy and agressive. They quoted an SRX lease payment $200 more per month than what Central Cadillac quoted. Needless to say, I purchased my new SRX from Central Cadillac where they were very polite and appreciated my business. More