Morris Smith Ford of Leavenworth

Great service, friendly and knowledgeable staff! You walk in and instantly know your not just buying a car, but having an experience. Staff is fun, friendly and know what they're selling! You walk in and instantly know your not just buying a car, but having an experience. Staff is fun, friendly and know what they're selling! More

Awesome service! After buying a car in September and it getting totalled in November Zeck was there to help us every step of the way! From helping us through the wreck After buying a car in September and it getting totalled in November Zeck was there to help us every step of the way! From helping us through the wreck process and answering any questions we had all the way through buying another car. Gavin was awesome about helping us find the vehicle that was perfect for our family! We just purchased our 4th vehicle from them and will continue to use Zeck in the future! More

Great place with great service! I bought my Ford F-150 from Decks and they were able to give me exactly what I was looking for and they went out of their way to work on getting me a I bought my Ford F-150 from Decks and they were able to give me exactly what I was looking for and they went out of their way to work on getting me a fair and good price. The sales person Gavin understood the list of concerns and was very respectful and diligent in working to get me exactly what I was looking for with no haggling or stress on my end, he goes the distance and the extra mile in making sure everything is to your satisfaction. More

Typically I do not enjoy dealerships.. I would like to thank Gavin for great customer service that he provided me and my family. We purchased a van back in November and unfortunately it wa I would like to thank Gavin for great customer service that he provided me and my family. We purchased a van back in November and unfortunately it was totaled by a non attentive driver who rear ended my family. Thankfully everyone was okay!! Gavin and the crew at Zeck Ford went out if their way to find us a replacement vehicle that we wanted. I will be a life long customer of Zeck Ford thanks to great staff like Gavin. More

Amazing Service and Price I searched for a long time to find the Focus ST that I wanted. I drove all the way from WI to look at the one Zeck Ford was selling -- and I'm glad I I searched for a long time to find the Focus ST that I wanted. I drove all the way from WI to look at the one Zeck Ford was selling -- and I'm glad I did. Gavin really went out of his way to make me feel comfortable and confident with my purchase. I can definitely say this is the best dealership I've ever dealt with. More

Great experience. I love my Escape! I liked being able to go online and look over the vehicle options before going to the dealership. I went to Zeck Ford to test drive a new Ford Escape I liked being able to go online and look over the vehicle options before going to the dealership. I went to Zeck Ford to test drive a new Ford Escape. I was greeted shortly after walking in the door. After I went for a test drive, Gavin, a sales person, was waiting for my return in the parking lot. Gavin was very knowledgeable, friendly, and courteous. I didn’t expect to buy anything that night but once I decided to go ahead and purchase an Escape Gavin and the financial staff worked very hard to make it happen for me. Gavin was awesome. I love my new Escape! Thank you Gavin and Zeck Ford. More

The best experience I've ever had. Jeffery Bowlin was my sales rep.I told him I wanted to purchase a late model escape and told him I had my eye on a titainium. He went out b Jeffery Bowlin was my sales rep.I told him I wanted to purchase a late model escape and told him I had my eye on a titainium. He went out brought up, I drove it home and my wife loved it. Iwent back and told Jeffery the deal I wanted, he left his desk and was back in a few minutes, told me you got your deal. This was the first time I actually enjoyed trading.There were a couple of minor things to take care of and there was no problem with that There was no hassle at all. I'm very pleased and I will certainly let everyone I know Danny Zeck Ford Is the best deal around. And Jeffery Bowlin is one of the most gracious peole I;ve ever dealt with as with Danny Scanlon. Dennis Visocsky More

Best Sales Experience Ever Ryan Banks you are a true gift to anyone looking for a car! You took our issues and frustrations from being at another dealership and turned it into t Ryan Banks you are a true gift to anyone looking for a car! You took our issues and frustrations from being at another dealership and turned it into the greatest experience. You made my wife want a color she would have never chose had it not been for you! Never would have thought we would leave in a new Mustang but thank you Jayce Mike and John for all the hard work you did! You never gave up and got us where we needed to be! Will definitely see you guys again and send people your way! Also thank you Laura for taking care of us on our visit last year! More

Service department highly unprofessional I continue to be disappointed with the Zeck Ford. I have purchased two vehicles form Zeck Ford and brought several vehicles in for various services o I continue to be disappointed with the Zeck Ford. I have purchased two vehicles form Zeck Ford and brought several vehicles in for various services over the last few years. Unfortunately my most recent buying experience was less than enjoyable and my last two visits to the service center have been extremely frustrating. Most recently, I scheduled an appointment, on-line, to have my brakes checked as they were making noise. I intentionally scheduled the appointment for early in the day (7:00 AM) believing that if I needed any work done the problem would be identified early and there would be a good chance that any additional work would be completed by the end of the day. I dropped my vehicle off, with the Service Manager the evening prior and explained that I just needed my brakes checked as they were making noise. He suggested that I also get my tires rotated (not sure how he determined this requirement). The following day, after not hearing anything regarding my vehicle, I called the service center at approximately 4:00 PM and asked the Service Advisor for the status of my vehicle. He said he was not sure but he could see it on the lift with all four wheels off and would call me right back with the status. Approximately 30 minutes later, the Service Advisor called me back and said they would need to turn the rotors, or something to that affect, to determine if I needed new brake pads. The service advisor explained that this might take several hours and that they would not be able to complete the work that day. It appeared to me that in spite of having a 7:00 AM appointment, my vehicle was not even looked at until late in the day and they would not even be able to determine if I had a brake problem until the following day. I then contacted the Service Manager to express my concern and this resulted in him telling me how busy they were and giving me a condescending lecture on the challenges associated mechanical diagnosing mechanical problems. The following day, around noon, I received a call from the Service Advisor notifying me that my vehicle was done and that I owed $329.00 for new front and rear brake pads. Up until this point, I had not been informed that I needed new brake pads and I did not authorize the work. As I stated my experiences with Zeck Ford, and in particular their service department has been disappointing. Unfortunately, this less than professional behavior is a function of what the local market is willing to tolerate and what the dealership is able to get away with. I am a big fan of supporting local business but in the future will gladly travel a few extra miles for better service. More

Fast and easy Gavin was a great salesman. He really made me feel like he was in my corner in getting my new vehicle. He made the process very easy and also reached Gavin was a great salesman. He really made me feel like he was in my corner in getting my new vehicle. He made the process very easy and also reached out a couple times after the purchase to make sure I was satisfied. Would highly recommend. More