No communication and consistent lies. We took the car in on a Monday for a 3-4 day job. On the 5th day (Friday) I have to call the shop to get an update. The rental car agency and insurance company are both calling me and telling me they will not pay any more days. When I spoke with Jim on Friday he was very rude, pretty much blamed us for the reason they were not able to meet the estimate and after calling him three times on Friday he finally told me at 4pm that it would not be ready until Monday, Monday comes around and I receive no calls. I contact Jim around 4:00 and he tells me it now won’t be ready until Tuesday. On Tuesday I receive no calls. At 3pm I call and Jim says it will be ready by 5 (he at this point for the first time tells me the wheel didn’t come in until today (Tuesday)). If the Wheel did not come in until today then you knew all last week (Friday, Monday, and Tuesday that the vehicle would not be ready, why not tell me this!!!!). I had to call him three times on Tuesday (including my wife once) up until 4:57 before he told me the car will now not be ready until Wednesday. On Wednesday when I picked the vehicle up Jim had the audacity to tell me that he paid for my rental (which he didn’t). To be fair after two calls on and him basically telling me it was my fault the car wasn’t ready (not true, they didn’t have the parts as the wheel wasn’t there until Tuesday) he reluctantly and brashly told me what would make me go away if he paid the rental car until Sunday? I hung up with him and told my wife we are turning the car in and I don’t want anything from GMC Moses except my truck back.
On Tuesday when we picked up the truck he had me to sign a form so he can get reimbursed $25 from the insurance company because in his words “Hey, $25 is $25.” No s*** Sherlock... and mine and my wife’s time is worth well more than that!!!! I understand mistakes happen, and estimates are estimates. But do not Lie and fail to communicate with your client (not one call from Moses until Tuesday or Wednesday after several attempts from us to understand). My wife and I were kept in the dark for almost a week and had no idea what to do about a vehicle ( we live 45min from where we work, it makes it difficult to plan when we get no information or false information). We are reasonable people and this could have all been avoided if Jim or someone would have told us on Friday when I spoke with him that the parts were not there and it would be sometime next week! We could have made plans instead of having to play it by ear waiting on a phone call we didn’t receive to tell us the car was ready (which it could not have been because the parts were not there!!!)
And finally we asked that the manager Bil Louden (?) give us a call on Friday so we could share our frustrations. Jim assured us we would get a call. We didn’t.