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Moses Cadillac GMC
Charleston, WV
74 Reviews
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Showing 74 reviews
December 26, 2019
New Sierria purchase and sevice. I really can't say enough about my experience at Moses. Sales was excellent in helping me find a truck that suited my needs, Service was equally as p I really can't say enough about my experience at Moses. Sales was excellent in helping me find a truck that suited my needs, Service was equally as pleasant. Drop by and see James...he is so easy to work with. More
by rickied
Employees Worked With
Salesman James, sales manager Dave and the service adviser.
Helpful December 16, 2019
Great place to shop for a vehicle The professionals at Moses have always treated me great.They have been my first and only stop when it comes to buying vehicles.Just stop and check the The professionals at Moses have always treated me great.They have been my first and only stop when it comes to buying vehicles.Just stop and check them out. More
by tc300z
Employees Worked With
John Whitt
July 20, 2019
Sales manager fail! Our attempt at buying a vehicle came down to an SUV that had about 38K miles on it. The tires were going to need replaced within the next 5K miles of Our attempt at buying a vehicle came down to an SUV that had about 38K miles on it. The tires were going to need replaced within the next 5K miles of new ownership and we tried to negotiate for that expense in the deal. I offered to purchase the vehicle for $100 bucks less than the dealership's last offer and they balked. Sales manager said NO deal over a single one hundred dollar bill. Two weeks later I bought a nicer, newer SUV with a better warranty from a different dealership. Speaking of warranties, Moses wanted $2500 for the extended "powertrain only" warranty plan on a 2018 escape. The folks I bought from sold me a 6 year 120K mile bumper to bumper warranty for $1600 bucks! Saddest thing is I spent eight hours at the dealership over two days and i was the only person shopping for a car... and they let me go over a hundred bucks. More
by Mike
Employees Worked With
Used car sales
July 11, 2019
Service on 2019 GMC Yukon & 2018 GMC Sierra As always the service provided was handled very well, Greg takes care of very well and is very professional. The vehicle service was done timely. Al As always the service provided was handled very well, Greg takes care of very well and is very professional. The vehicle service was done timely. Also we had a need to get an estimate from the body shop, Jim Cobb is great to work with and handles all of the work we have had done at Moses in a professional manner. In addition all of the Moses personnel we are exposed to are very pleasant. More
by jack
Employees Worked With
Greg
June 18, 2019
Saved Me Money The dealer and technicans saved me money. The repairs to the DEF system were extensive and my warranty expired in 2016; however, the technicans advise The dealer and technicans saved me money. The repairs to the DEF system were extensive and my warranty expired in 2016; however, the technicans advised that the repairs were covered by a recall that I was unaware of. Had I gone to a non-GM shop, I would have spent nearly $2000. More
by Duramax#2011
Employees Worked With
CE was in constant communication and guided me through the decision making process
May 08, 2019
New car lease The entire dealership was spotless. Everyone was very friendly. Salesmen were very friendly, professional, knowledgeable and patient The entire dealership was spotless. Everyone was very friendly. Salesmen were very friendly, professional, knowledgeable and patient. This also includes the General Manager and the Business Manager. More
by Faith
Employees Worked With
James, Scotty, David, Derrick
April 29, 2019
Excellent Customer Service When my son took his SUV into the shop it was to fix the air conditioner; however, when he brought it home the mechanic had messed up the ignition. W When my son took his SUV into the shop it was to fix the air conditioner; however, when he brought it home the mechanic had messed up the ignition. When I called they got it in right away, ordered the part and had it fixed by close of business. I was very happy with their service and their willingness to own their mistake and fix it quickly. This was the first time I ever had anything like this happen with them. Any other time they have done excellent work with no issues. More
by Mullins Family
Employees Worked With
Mike Tanner
April 21, 2019
As usual, good and friendly service. Clean waiting area. Another good experience. My appointment time was honored promptly and the service completed in a timely manner. The waiting area was clean, and wel Another good experience. My appointment time was honored promptly and the service completed in a timely manner. The waiting area was clean, and well stocked for the coffee drinker, especially me. Clean restroom available also...great. Will continue using this facility as long as I can. More
by Facebook1#
Employees Worked With
Greg
February 12, 2019
Great Service Shuttle service available, clean waiting area with coffee available with TVs, clean shop area, courteous staff. I would recommend to anyone needing t Shuttle service available, clean waiting area with coffee available with TVs, clean shop area, courteous staff. I would recommend to anyone needing their car serviced More
by chevy9
Employees Worked With
Mike
December 03, 2018
Shady Service I have been taking my 2015 Buick Encore here since we purchased it as a used car a little over a year ago. We purchased the service plan for the vehi I have been taking my 2015 Buick Encore here since we purchased it as a used car a little over a year ago. We purchased the service plan for the vehicle, which turns out to really just be oil changes for life once the extended warranty is over. Although I wish we wouldn't have purchased the service plan, it's too late now. Our latest service was supposed to be routine maintenance. My wife wrote that one of the back locks was not working correctly (no longer under warranty). Instead of calling us, they removed both door panels to see what was wrong and then charged us over $100.00 to diagnose the problem with the door locks. Now both door locks no longer work and we are out $100.00. We were charged $104.00 originally, but when my wife said that she was to be contacted before anything over $100.00, the service manager changed the cost from $104 to $100. It all just seemed a little shady. And I have yet to hear back from a Manager after calling and leaving a message over 5 days ago. Pretty unprofessional! More
by sthudson
Employees Worked With
Greg
