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Moses Ford Lincoln BMW

St Albans, WV

Overview
Reviews
Vehicles
4.7
641 Reviews
Call Dealership (304) 722-5900
View Awards

2001 Maccorkle Ave

St Albans, WV

25177

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Showing 641 reviews

July 19, 2023

They do good work for a reasonable price. They keep me apprised of their progress and complete their work in a timely manner. More

by cbrbball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William, Meghan Moses
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Jul 20, 2023 -

Moses Ford Lincoln BMW responded

Hi! Thank you for your kind review. We appreciate your business.

July 18, 2023

The people in the service department were very friendly and professional: They took great care of my car! They were timely and kept me updated throughout the entire process! More

by melissa.rodbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of names- all in the service dept were great , Meghan Moses
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Jul 18, 2023 -

Moses Ford Lincoln BMW responded

Hi Melissa! Thank you for your 5-star review and kind words. We appreciate your business.

July 16, 2023

Went to dealership for an oil and filter change. Was greeted by a courteous adviser. Forty five minutes later the job was done. No muss, no fuss. Great job, Very impressed. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Moses
Report | Print
Jul 17, 2023 -

Moses Ford Lincoln BMW responded

Hi Jim! I'm glad you had such a positive experience and we impressed you with our service. Thank you for your kind review. We appreciate your business.

Jul 17, 2023 -

Jim responded

Was a positive experience. When I’m in this area and need service l will be back. In this area visiting my cousin in Nitro, WV. I live in central Florida.

July 10, 2023

Did a fine thorough service. Valet service was more than adequate. When loss of power they called quickly and the next day worked in my valet being different day. More

by Plbruce57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Moses
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July 10, 2023

They do great work. Jason has went out of way to help me. My whole family has bought cars there More

by Mharris675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, 5 star rating
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July 01, 2023

I paid for the works service and they didn't reset my oil life meter or top off my windshield fluid. More

by warriorrider93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Meghan Moses
Report | Print
Jul 03, 2023 -

Moses Ford Lincoln BMW responded

Hi! I'm sorry to hear about the issues with resetting your oil life monitor and getting your windshield fluid topped off. If you will send your contact information to responses@mosescars.com, I will forward your info to our management team for follow-up. Thank you for choosing Moses. We appreciate your business.

June 22, 2023

Very fair, efficient and responsive. Uses technology which makes scheduling appointments, expressing needs, and payment easy. More

by jeana.trout
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason
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Jun 23, 2023 -

Moses Ford Lincoln BMW responded

Hi Jeana! Thank you for your very nice review. I'm glad you find the tech we use so helpful. Thank you for choosing Moses. We appreciate your business.

June 20, 2023

Friendly , knowledgeable very helpful cautious. Can’t think of any other accolades to get to my 15 words! More

by Wvtrap
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dj.
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Jun 21, 2023 -

Moses Ford Lincoln BMW responded

Hi! Thank you for giving us an excellent review. We appreciate your business.

June 19, 2023

Poor communication and attitude of employee in service department. Such a disappointment. We will be taking our vehicle elsewhere for service. More

by MUFAN16
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine
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Jun 19, 2023 -

Moses Ford Lincoln BMW responded

Hi! I'm sorry to hear you had a bad experience at our dealership. I am forwarding your review on to our management team for follow-up. In the meantime, if you could email us at responses@mosescars.com with your contact information and more details, that will help us assist you better. Thank you for choosing Moses. We appreciate your business.

June 11, 2023

From the ease of scheduling appointments around our work schedule to the attentiveness of the staff, we have been pleased with each visit to have our vehicle serviced. More

by jharm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige was very pleasant upon entering the showroom and kept us updated on our vehicle the entire visit. We appreciated how easily we were able to check-in and the timeliness of our vehicle’s service., Meghan Moses
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Jun 14, 2023 -

Moses Ford Lincoln BMW responded

Hi! Thank you for giving us a 5-star review and for being a repeat customer. We appreciate your business.

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