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Moses Ford Lincoln BMW

St Albans, WV

Overview
Reviews
Vehicles
4.7
641 Reviews
Call Dealership (304) 722-5900
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2001 Maccorkle Ave

St Albans, WV

25177

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Showing 641 reviews

November 04, 2024

Quick, easy to work with, and polite. No hassles or issues with scheduling for service. More

by edwards_hollie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William , Meghan Moses
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Nov 04, 2024 -

Moses Ford Lincoln BMW responded

Hi Hollie! Thank you for giving us a 5-star review. We appreciate you.

October 31, 2024

Hard to reach service on the phone at times. 2 days passed my original appointment to get an estimate. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Nov 01, 2024 -

Moses Ford Lincoln BMW responded

Hi John! I'm sorry you had so much trouble getting hold of our service department. Communication with our customers is very important to us and it should never take two days to get a response from us. I am going to forward your review to our management team so they will know about the difficulty you had. Thank you for bringing this to our attention. We appreciate you.

October 31, 2024

This dealership always provides great service! Have bought several cars from them and wouldn’t go anywhere else More

by Red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Moses
Report | Print
Nov 01, 2024 -

Moses Ford Lincoln BMW responded

Hi Red! Thank you for being a loyal customer and for giving us an excellent review. We appreciate you.

October 24, 2024

We had a very positive experience with the salesperson and the financial part of the sale. Would highly recommend them, very professional a nd helpful with e everything we needed. More

by garnetnpaul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory and Caleb , Meghan Moses
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Oct 24, 2024 -

garnetnpaul responded

Thanks to Justin for all his help.

Oct 24, 2024 -

garnetnpaul responded

Justin,Cory & Caleb were the best.

Oct 30, 2024 -

Moses Ford Lincoln BMW responded

Hi! Thank you for your kind review. I'm glad Justin, Corey and Caleb did such a good job working with you. Thank you for choosing Moses. We appreciate you.

October 21, 2024

Great job. Staff was very helpful and very knowledgeable of work they performed on my vehicle More

by bflenner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill in service , Meghan Moses
Report | Print
Oct 21, 2024 -

Moses Ford Lincoln BMW responded

Hi! Thank you for giving us an excellent review. We appreciate you.

October 20, 2024

Always very polite and courteous. And very helpful .would like to see lower price on labor, or a better discount for the customer of BMW. More

by Timothy harprr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Moses
Report | Print
Oct 21, 2024 -

Moses Ford Lincoln BMW responded

Hi Timothy! Thank you for giving us a 5-star review. We will be sure to inform you of any discounts that become available to you. Thank you for choosing Moses. We appreciate you.

October 16, 2024

Customer service is not what it could be. The Service Center is very nice, but lacking in service to the customer. More

by Gloriamlewis64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t recall names, Meghan Moses
Report | Print
Oct 16, 2024 -

Moses Ford Lincoln BMW responded

Hi Gloria! I'm sorry to hear you feel our customer service is not up to the standards we expect to provide. I have forwarded your review to our management team for follow-up. Thank you for choosing Moses. We appreciate you.

October 15, 2024

Made the appointment for a recall on my F 150 took truck in next day ready in less than an hour very nice people to work with More

by Fishin55cam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Moses
Report | Print
Oct 16, 2024 -

Moses Ford Lincoln BMW responded

Hi! Thank you for giving us a 5-star review. We appreciate you.

October 07, 2024

I am more than satisfied with the work done on my Lincoln Navigator by Moses Ford. Also they are courteous and responsive within a few hours. They never do work without consulting with me on procedure and pr More

by Clinem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Moses
Report | Print
Oct 14, 2024 -

Moses Ford Lincoln BMW responded

Hi! Thank you for giving us a 5-star review and for being a repeat customer. We appreciate you.

July 26, 2024

Always courteous, professional and dedicated to making the customer happy! They should keep Keith forever! More

by Hughesgroup
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith, Meghan Moses
Report | Print
Jul 26, 2024 -

Hughesgroup responded

Moses is “the best”!

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