Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley
Moreno Valley, CA
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174 Reviews of Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley
At Moss you are NOT the boss. Falsely advertises prices online and then changes them on you when you arrive in person. The Internet Sales Manager, Dawn, even confirmed for me that Falsely advertises prices online and then changes them on you when you arrive in person. The Internet Sales Manager, Dawn, even confirmed for me that the online advertised price was the sale price of the vehicle prior to my arrival. However, they still increased the price when I arrived and hardly budged from it. Be ready to walk out the door and go back home if you visit. More
I have been awaiting a radio part for more than 2 months without any status updates from Robyn the service rep or from the service department. Manager unavailable to discuss the matter. I call for an update without any status updates from Robyn the service rep or from the service department. Manager unavailable to discuss the matter. I call for an update and was told it would be an additional 2 weeks. This is very unprofessional. This is the new norm for the way business do business. More
Called for a vehicle recall and a couple other issues I wanted addressed. I can't speak for other LS but Ryan M. Helped me from start to finish got my truck in and out in a reasonable time and I worked wit wanted addressed. I can't speak for other LS but Ryan M. Helped me from start to finish got my truck in and out in a reasonable time and I worked with me and I even got a bit of a veteran discount. More
Ryan M. Not very helpful and bad communication! She assured me my car was up and running as they had to keep the car for 5 days (per Ryan M.) but when my car was done in 3 days I paid $170 for pickup a assured me my car was up and running as they had to keep the car for 5 days (per Ryan M.) but when my car was done in 3 days I paid $170 for pickup and she gave me back my keys with my tires LOW pressure & my car stop on me the very next morning. $170 down the drain because they want to rush and get my car out of there. I paid $170 for something my car didn’t need ! she also assured me my lights had stopped flashing but that came to be so untrue More
Very bad experience took my car in for a tune up nothing was wrong with it paid 750 something dollars about time I get home car started shaking engine light came on took it back then they said it was my lif was wrong with it paid 750 something dollars about time I get home car started shaking engine light came on took it back then they said it was my lifter they charge me 3100 hundreds dollars engine light still on car started jerking now want to charge 2200 to open the transmission not including the parts 😑 smh so I just pick my car up cryshler 300c 2012 with only 77000,miles on heart broken never again More
Gabe(Gabriel) was an ok sales person. My problem, I should have stuck to heading out the door when I started. He didn't deliver on all that was expected. Next time I'll get everything in writing. I'll should have stuck to heading out the door when I started. He didn't deliver on all that was expected. Next time I'll get everything in writing. I'll never deal with this dealership anymore. Scratches on my vehicle after I signed with finance. I was told that it would get dealt with. I found more things wrong after I got it home. I'll be much more AWARE, of shady dealerships. **YOU'VE BEEN WARNED** More
Ready to buy, then bait and switch by this unethical, loser dealership. Moss does NOT honor their online pricing. Started financing paperwork and got a call from dealership that the car "now" has a $1 loser dealership. Moss does NOT honor their online pricing. Started financing paperwork and got a call from dealership that the car "now" has a $10,000 markup. Found same car (different color but options the same) at two other dealers and they are maintaining the online price. Now buying from one of those dealers. Nice way to lose a customer Moss Jeep of Moreno. I will steer as many people as possible away from your dealership due to your unethical practices. More
Beware of the bait and switch on the price. I drove an hour and a half because of a great deal offered online for a jeep Cherokee Limited. Once we sat down to finalize the deal, the numbers reflected a b hour and a half because of a great deal offered online for a jeep Cherokee Limited. Once we sat down to finalize the deal, the numbers reflected a bunch of dealer added garbage that negated every discount offered online. 14,000 over the quoted price. 4,000 of that was tax and liscense and planned for but 10k of additional dealer added is playing games. Thanks for wasting my time and gas. More
Shady! Got us to come in on a truck that had max upgrades but was listed as basic online with $2000 discount $70K After the test drive we were told the $80K truck (with up grades) would be doable at our $75 but was listed as basic online with $2000 discount $70K After the test drive we were told the $80K truck (with up grades) would be doable at our $75K budget out the door. We have an employee discount and we're told that would do it. We would be just at $75K. After several hours of on going small talk and shady promises we were finally told the best they could do is $82+. After they ran our credit even though we said only if it's at $75K. We left feeling lied to and was a waste of our time. Beware! More