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Moss Bros. Chrysler Dodge Jeep RAM Riverside - Service Center
Riverside, CA
134 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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134 Reviews of Moss Bros. Chrysler Dodge Jeep RAM Riverside - Service Center
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January 25, 2024
Victor Marquez the service tech was great. He explained everything and he said the repairs took two days. The only thing I noticed when I got home is that my rear bumper had black scuff marks. He explained everything and he said the repairs took two days. The only thing I noticed when I got home is that my rear bumper had black scuff marks. Some other car bumped into me at the dealership. I cleaned it up with a polishing cream. More
by gerard
Employees Worked With
Victor Marquez
December 31, 2023
Austin in Service always takes great care of us. Unfortunately we were at the dealership twice in one week for two separate issues. We were in and out in both days. Austin always calls and updates u Unfortunately we were at the dealership twice in one week for two separate issues. We were in and out in both days. Austin always calls and updates us on the status of the vehicle he also finds a great way to break bad news when he finds out the problem is bigger than what we thought. We purchased our 2018 Chrysler from them brand new and they have always done an excellent job with all our needs. More
by dreichmuth
Employees Worked With
Austin in Service
December 10, 2023
The service department is fantastic. Basil our service rep kept us informed about obtaining parts during the latest union strike. Basil showed care in repairing our vehicle. The whole s Basil our service rep kept us informed about obtaining parts during the latest union strike. Basil showed care in repairing our vehicle. The whole staff was great. More
by Dennis
Employees Worked With
Basil
December 02, 2023
My service writer Basil took a new position at this location so I got a new service writer Victor. Basil was great and so is Victor. Moss always takes great care of me!!! location so I got a new service writer Victor. Basil was great and so is Victor. Moss always takes great care of me!!! More
by Robert P
Employees Worked With
Victor
November 10, 2023
Bought a Jeep Rubicon 2024 in August 2023 , The SOS light came on and the Microphone using my cell phone did not work . Called Moss Bros of Riverside since here is where I Purchase the vehicle and asked if came on and the Microphone using my cell phone did not work . Called Moss Bros of Riverside since here is where I Purchase the vehicle and asked if I could get a Loaner for the time they will keep the vehicle , over the Phone I was told to bring it over ,when I Brought the Vehicle I was told that I had to leave the vehicle and they tell wont provided me with a Loaner. I asked to speak to a manager since the person that took care of me seems that he did not care . after talking to the service manager I decided not to take the rental vehicle ,they kept the Vehicle for 4 days just to replace a microphone. Today 11/9/2023 I was able to pick my vehicle .and the funny thing is that the invoice only shows the date when I left the vehicle 11/6/2023 . I received an email showing just the 11/6/2023 date . what happen to Customer Service ? and of Course the vehicle was not even washed . now I remember the reason I stop buying American Cars . Two Months ,Brand New 2024 and it already took the first visit to the dealer . More
by 1128edgarramirez
Employees Worked With
Victor Marquez
August 26, 2023
I had made an online appointment for a recall service but it didn’t show up on the system. Andy helped me out and took care of me. I got shuttled to my home and even got picked up when my car was ready! it didn’t show up on the system. Andy helped me out and took care of me. I got shuttled to my home and even got picked up when my car was ready! More
by R93
Employees Worked With
Andy
June 09, 2023
The service department staff are excellent , professional, and very knowledgeable. Service Advisor Yvonne kept constant contact with me on the progress of the repairs to my Jeep. Excellent emplo professional, and very knowledgeable. Service Advisor Yvonne kept constant contact with me on the progress of the repairs to my Jeep. Excellent employee. More
by randy216
Employees Worked With
Yvonne Rogers
May 10, 2023
Just curious if anyone returns emails or voicemails? Please provide email addresses for Gary, Glenn & Casey. I've called numerous times and no one has any email addresses to provide. Is this not 2023? P Please provide email addresses for Gary, Glenn & Casey. I've called numerous times and no one has any email addresses to provide. Is this not 2023? Please do not reply with a phone number & extension because I already called it and no answer... More
by EY
Employees Worked With
Kody, Andy, Gary
April 01, 2023
Alfonso was great at keeping me up to date on where my car was in the repair process. Although supply constraints kept parts from arriving quickly, he gave me updates on when they would arrive. I didn’t h car was in the repair process. Although supply constraints kept parts from arriving quickly, he gave me updates on when they would arrive. I didn’t have to call to check in at all. He also checked a few days after service to see how things were going. Thank you Alfonso and Miss for the great service. More
by LionHeart
Employees Worked With
Alfonso
