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Moss Bros. Honda
Moreno Valley, CA
515 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 515 reviews
Verified Customer
March 04, 2026
Mr. Scott always take care of my car very well. Always take his time with me whenever I have concerns about my car. Even remind me about my discount too😍. take his time with me whenever I have concerns about my car. Even remind me about my discount too😍. More
by beclr98
Employees Worked With
Mr. Scott as my service writer
March 03, 2026
I brought in my Toyota to moss bros Toyota and was very impressed by the way things were handled. I don't know if it's because I didn't have an appointment but there was no picture of how my tires were and impressed by the way things were handled. I don't know if it's because I didn't have an appointment but there was no picture of how my tires were and if I needed an alignment, which I do. Also, I wasnt referred to the previous recommended fixes that I declined on my last visit. I would've said yes so you missed out on extra money there. The rep was nice but I received a totally different and better service from Toyota. More
by richkim2391
Employees Worked With
Scott
March 02, 2026
I took my Accord in to diagnose violent start-ups and learned the head gasket blew. I was shown a rough draft of itemized pricing. Apparently the cost was $5,700, but they were willing to knock off some learned the head gasket blew. I was shown a rough draft of itemized pricing. Apparently the cost was $5,700, but they were willing to knock off some cost and do it for $4,700+. I hesitated, called local repair shops who quoted around $3,300. Dealer agree to do $4,500. Due to them having worked on my car several times in the past and familiarity with this issue, I elected to stay at the dealer for the repair. A $4,500 repair was a tough pill to swallow, but adviser Mateo told me it was a fairly rare issue that shouldn't resurface after this repair. I asked for paperwork of the quote so I'd know the $4,500 offer would be honored. He told me it'd be in the system. I was told my car would be ready the next afternoon. I never heard from the dealer, so I called that next afternoon. Mateo was out so another adviser told me it'd be ready the next day. No further detail. I researched the issue and found that this was actually a fairly COMMON issue with 2018 Honda Accord Sport 1.5 L and there was even a class action for this issue. The next day around noon, I received a voicemail from Mateo that my car was ready. I also got a text message telling me my car was ready and the invoice was $0. I was excited that the repair was hopefully under warranty or goodwill was approved. My wife and I had a similar issue on our Honda Odyssey. We had several repair visits for electrical issues that were ultimately covered under goodwill by Honda due to it being a frequent issue. I dropped the rental off and went to pick up my car. Mateo was on lunch, so Frank helped me. He gave the completed order showing warranty repairs and $0 balance. I noticed the oil change and belt replacement were missing, and also that the chief complaint said "check engine light." I told Frank the repair order didn't look complete/accurate as repairs were missing and my chief complaint was different. I SHOWED HIM MY INITIAL REPAIR ORDER with all that missing information listed. He looked at it, looked at the computer, then went outside to talk to someone. He came back in, said they did the oil change and belt replacement, and that I was good to go. I drove 30 minutes back to work and started getting several missed calls and a voicemail from Mateo that there was a mistake and I needed to return to pay my $4,648.68 invoice immediately. I explained my confusion about what had happened and asked about the repair invoice saying it was covered under warranty. Apparently the reason my car took an extra day to fix was they found ANOTHER issue with the car - my entire Turbo needed to be replaced - and THAT was under warranty. No one ever told me that. Apparently that required a separate invoice, and the head gasket invoice hadn't processed by the time I got to Moss Bros. to drop off the loaner and pick up my car. I was frustrated, but said I'd be back to pay as soon as possible. Mateo wanted payment right away. I don't know whose idea it was, but he offered to have "someone" drive out to me, pick up my debit card, drive my debit card to the dealer, authorize payment, then drive my debit card back to me. What?! That's the craziest idea I'd ever heard and can't believe that was something being offered. I declined that "offer" and said I'd be in as soon as possible, but that this was a major inconvenience as I'd driven 30 minutes to the dealer and 30 minutes back to work already in the middle of the day. He wanted me to come immediately. I had to explain that I'm an attorney and had court appearances. Nevertheless, I went in later that afternoon and paid. Frank glared at me, cussed under his breath, and pointed at me. No apology. No goodwill offered. I told Mateo I'd contact Honda about goodwill given this was a common issue. His response: "Good luck." Mateo was apologetic at the end, but still a very disappointing experience. I've opened a case with Honda for goodwill. More
by stong87
Employees Worked With
Mateo, Frank
March 01, 2026
All weather floor mats and dash cover took a month to arrive at dealership and then someone in sales gave them to another customer. Dash cover was delivered after a month waiting for it and still waiting arrive at dealership and then someone in sales gave them to another customer. Dash cover was delivered after a month waiting for it and still waiting for all weather floor mats. More
by MODLCRS
Employees Worked With
Vince Vincent, Mike, Aaron, and Fatah,
