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Moss Bros. Honda
Moreno Valley, CA
413 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 413 reviews
April 16, 2014
SERVICE YOU HAVE A GREAT SERVICE DEPT. ENJOYED MY VISIT PLAN TO HAVE ALL MYSERVICE DONE AT YOUR DEALERSHIP. .AND TELL ALL MY FAMILY ABOUT YOUR DEALERSHIP YOU HAVE A GREAT SERVICE DEPT. ENJOYED MY VISIT PLAN TO HAVE ALL MYSERVICE DONE AT YOUR DEALERSHIP. .AND TELL ALL MY FAMILY ABOUT YOUR DEALERSHIP More
by BADDMAN
Employees Worked With
JESUS FIGLESAS
March 27, 2014
New Set of Tires From the beginning of my tire problem until the installation of a new set of tires my experience with Moss Honda was incredible. Joanie sent me an em From the beginning of my tire problem until the installation of a new set of tires my experience with Moss Honda was incredible. Joanie sent me an email to say that Honda wanted to give me a special price on a new set of tires and she stayed in touch with me all the way. I was sick so we had to wait until I could bring the car in. David usually handles my service but he was on vacation so Tim ordered the tires and did everything he could and I went in the first day David was back. The cooperation between employees impressed me and the friendliness gives such a pleasant atmosphere. My son was so impressed with the way you took care of me that he has transferred his Honda Hybrid to Moss Honda and has been quite happy with his service. I am well aware that this type of service and attitude comes from the top of the organization and your employees seem very pleased with their jobs and go out of their way to help. When I wait for my car someone is always checking on me to see if I need anything or a shuttle. Thank you Moss Honda from a grateful customer. More
by bhcb
Employees Worked With
David Swanson, Tim......., Joanie Sanchez
March 26, 2014
I called the service to have my spark plugs changed but he seems too busy and just wants to brush me off. But in anyways, I gave it a try to change the 4 tiny cylinder engine spark plug change but I can' he seems too busy and just wants to brush me off. But in anyways, I gave it a try to change the 4 tiny cylinder engine spark plug change but I can't tell if it really was changed. I don't feel any difference to the least. I wanted to be assured as a customer that the $190.00 amount to change the spark plug really did occur. I have look at least inside the engine if any dust or prints was disturbed but I can't tell . I didn't even get the old parts back so at least a little bit of assurance. I will take this to another mechanic just to make sure that this did occur. Thanks. More
by floydE
Employees Worked With
Forgot the name
March 24, 2014
I went to see if my car was done because the time predicted was 30 minutes past. I realized my car was parked out front as if it was finished. I learned that I wasn't notified because my service advi predicted was 30 minutes past. I realized my car was parked out front as if it was finished. I learned that I wasn't notified because my service advisor was at lunch. I don't know how long my car sat there. That was my only complaint. Everything else was great. More
by Kijani Ball
Employees Worked With
David Swanson
March 17, 2014
Devan and Joey were awesome to deal with when we bought our car. I would definitely buy another Honda from them again!!!! Thanks for everything. our car. I would definitely buy another Honda from them again!!!! Thanks for everything. More
by joecraig96
Employees Worked With
Devan Prado
August 29, 2013
Major mistake by first salesmen in price. Would not Major mistake by first salesmen in price. Would not honor quote given. No concession made in price. Only after talking to manger's manager did they Major mistake by first salesmen in price. Would not honor quote given. No concession made in price. Only after talking to manger's manager did they come down at all in price - to a price a few hundred dollars higher than three other Honda dealers within a 10 mile radius, and restricted the deal to on hand rather than dealer trade despite initial employee's offer to honor the price on 2 other colors available through dealer trades. The full story: Called about a 2014 Honda Odyssey in a specific trim. Was given a quote that explicitly stated the 2014 model for a price $1500 lower than anyone else. I couldn't believe it, so I immediately called asked again if this was a 2014 and the correct trim - and Mario assured me it was. I still couldn't believe it so I called again to make sure that this was indeed the 2014 with the exact trim and he assured me it was. I moved money between bank accounts and began to drive to come and purchase the vehicle, called, and was informed that the purchase price I was quoted was a mistake - it was for a 2013 model and they could not honor the price. I insisted they give me at least some concession on price, and they said they were making a great deal with no profit, at $1000 higher than neighboring dealers. I insisted I had better offers, and they had even given me an offer which I should be able to go in and get for $3000 less, and wanted a better deal, but he said he did not have the power, so I talked to his manager, and finally Aaron who offered me $800 less, but still more than neighboring dealers, and took off the table the possibility of getting a color from a dealer trade. Needless to say, I did not purchase from this company, but I felt I needed to let others know - unfortunately the days of integrity in the auto dealerships are gone, at least as it pertains to Moss Bros Honda. In short they: 1. Offered a great price by mistake 2. Rescinded the first offer that was in writing (email), and replaced it with an offer $4000 more that they insisted made them no profit. (Even though their competitors offered a lower price) 3. Offered an additional $800 off, indicating both that they were outright lying about not making a profit at the higher price, yet still maintaing their lie as their competitors could clearly make a profit for such a vehicle. In the end, if they give you the best price (unlikely unless my typo) and they actually honor it they seem like they have some nice extra service options, but I would be very wary of a quoted guarantee from this company, and especially wary of any insistence that they have reached the "lowest price they could make a profit on." Maybe I got them on a bad day, but I endured a mistake, someone unwilling/unable to fix it, and then a lie before still reaching a price that wasn't even competitive. More
by patpcs1
Employees Worked With
Aaron Azad, Mario Tinoco
June 23, 2013
My wife and I spent 3 weeks looking for a black 2013 Honda Accord sport. After numerous calls and many trips to other dealerships we could not find what we were looking for or they could not get the pri Honda Accord sport. After numerous calls and many trips to other dealerships we could not find what we were looking for or they could not get the price of the car to where we wanted. The frustration began to kick in until we decided to stop by Moss Bros Honda. Out of nearly 10 other dealerships we went to Moss Bros had the best customer service and the negotiating was not like pulling teeth. Moss Bros gave us the lowest price on the accord sport and highest (over kbb) amount on our trade in. This is my 6th new car I' ve bought and by far the best experience. I left satisfied and look forward to seeing my friends at Moss Bros during my lifetime free oil changes. Special thanks to Aaron Azad for making our car buying experience quick and painless. More
by JDAllas
Employees Worked With
Aaron Azad
May 30, 2013
They will catered everything you need, they will adjust the price that you can afford, and they are very friendly and respect your decision. Highly recommended. the price that you can afford, and they are very friendly and respect your decision. Highly recommended. More
by edelmundo
Employees Worked With
James Postle
May 23, 2013
I was picked up from my house and given a ride over to the dealership not expecting to buy a car that day but ended up with an amazing lease with 0 down, 0 1st months, 0 drive off, and a low monthly rate the dealership not expecting to buy a car that day but ended up with an amazing lease with 0 down, 0 1st months, 0 drive off, and a low monthly rate that is affordable and within my budget. I paid absolutely nothing and drove off with a brand new car that was exactly what I had been looking for. Some might call it luck, others might say that I went in knowing exactly what I wanted and told the sales people that I wouldn't settle for anything else even when they offered me higher rates and told me they couldn't make any other changes. You need to go in and ask every and any question possible and make sure they will cater to your needs. That being said, my sales people were Vince and Rene and they were very nice and made sure I felt comfortable with my purchase even after I hassled them for the lowest possible price. I would buy a car from this dealership again since they were always professional and understood how big of a decision getting a new car is and all the worries and concerns costumers have. Thanks a lot for working with me until I was happy! More
by Knavery
Employees Worked With
Vincent, Mehdy Azad, Rene Uribe
May 20, 2013
Came in to find a civic Si sedan yesterday w/my wife & son they didn't have a 4 dr in stock but after they gave me huge discount on the car James & his sales manager Bill easy going older gentleman I th & son they didn't have a 4 dr in stock but after they gave me huge discount on the car James & his sales manager Bill easy going older gentleman I think the guys name was came thru big time & got the red Si 4 dr me & my wife wanted. While waiting they even fed us lunch which I thought was great because we all know how long buying a car can take. I even ran into the guy who sold me my trade in car last year Nelson also a really nice man. So it was nice to see familiar faces When you make a huge purchase. They really don't haggle you or hound you to buy like other places do which is why I went back to the moss bros. auto mall will definitely buy from them again!!! Me & my wife are super happy with everything about the car & were glad they could come through & get our Si the same day because we knew they are really hard to find. More
by Quadrupleohhhgee
Employees Worked With
James postal
