Moss Bros. Honda

Avoid Joel Spencer at all costs, the guy thinks he knows everything and will talk down to you, gets angry when you ask for details on the price quoted, and seems to think it is unfair that customers cross s everything and will talk down to you, gets angry when you ask for details on the price quoted, and seems to think it is unfair that customers cross shop dealers, poor Joel. Joel says they won't give out written quotes because the customer will take it to the next dealer and have them beat it by $50, he is right and that is what all customers should do especially with his inflated prices it's not hard for another dealer to beat. Without a written quote Joel ended up saying he would knock off $100 on the car to do the deal then called me back an hour later and the price OTD had gone up $500, Joel seems to pull numbers out of the air. I had two other salses peope (i think they were managers) Nelsen and Vincent tell me they were practically giving the car away at a price I could get at any other dealership, I would love for them to give the car away and not make a dime, that will never happen. If you want the stereotypical dealer car buying experience, come on down to Moss Honda, it is a revolving door of salespeople all trying a multitude of classic sales tactics to get you to buy a car. Devan was actually the one guy who seemed reasonable, but his managers and co-workers ruined his deal. The customer service staff were pretty easy to deal with. I bought a car 15 years ago from Moss Dodge which was an easy deal, maybe things have changed at Moss or maybe Moss Honda is different. I was only trying to buy with no trade, I can't imagine how badly someone like Joel could get his numbers all wrong and then tell you he was giving you a great deal. They send you a nice follow up email when you don't buy their car to find out why you didn't buy from them and where you purchased your vehicle, which isn't really their business and I think it is best to review the dealer on the internet. More

I purchased a used vehicle at Moss Bro. Honda and within the first there was a couple of mechanicle issues with the car.These issues where being resolved but being a used vehicle repairs if not covered unde the first there was a couple of mechanicle issues with the car.These issues where being resolved but being a used vehicle repairs if not covered under a warrenty are not always the dealers reponsability so buy the extended warrenty it's worth it.Fortunatly they suggested I purchase extended policy which I did.A few nights ago while driving home i noticed a strange vibration that seemed to coming from the driver side front tire before I was able to make it home I pulled over to check it out it appeared to be loose lug nuts but after a phone call to moss bro. service dept. Ernest Guzman thier service director on his own time drove 15miles out of his way after work to help me.I have never received that level of sevice thats what you would exspect from family or a close friend.Lugnuts where fine drove it home took it in the next day Mr.Guzman arranged for a rentel made it to work and the vehicle is going to be repaired under the exten.policy Thank you Ernesto Guzman and the service dept at MossBro. Honda More

We had our Jeep break down and we without a car for a week. Not being able to afford anything new ( or, so we thought )- we were recommended to come here and speak to John Smith. I went to the dealership week. Not being able to afford anything new ( or, so we thought )- we were recommended to come here and speak to John Smith. I went to the dealership and was pleasantly surprised at how wonderful they all were. Undecided and not knowing what we could get- or afford- or use my broken down Jeep as a trade in.... FATAH KHAYATI.. spent over 3.5 hours with me, being patient , letting me test drive at least 4 cars and giving me options for all of them. After JOHN SMITH blew me away with a trade in value for my Jeep ( which was stressing my wife out )- the decison was easy. We bought a brand new 2012 Honda CRV and drove off the lot that night. We have never been happier. We went back the next day to sign some more documents, and everyone came out to congratulate us on the car purchase. AARON AZAD- Sales Manager, came out and introduced himself and made sure that we were happy. I can not say enough good things about this dealership. I would recommend them to anyone ! More

Purchased a small truck for my 16 yr. old son, a little overpriced, but ok....Went back next day for a honda crossover for my wife, they tell us our 2011 mercury mariner was not worth much, I knew better. overpriced, but ok....Went back next day for a honda crossover for my wife, they tell us our 2011 mercury mariner was not worth much, I knew better. They are very good at selling cars, very good at taking your money, but verrrry bad at giving you a FAIR price on trade-in. We were hit by 4 differant sales people during the sale, Zack Mosely is an upstanding guy, the rest of them, you can throw away. We were directly lied to and these people really don't know what they are doing..Had to take sons truck back for V.I.N. verifcation(it's about an hours drive, promised a tank of gas for taking it back to them...NO tank of gas) and they don't know why I am there?..Paperwork is messed up on both vehicles, be prepared to spend hours there for a simple problem. I would love to stand in front of one of the MOSS BROTHERS and tell them how bad it was to deal with the dealership.I know their are trying to make money, but I actually feel like I got taken advantage of ....It's been 2 months and still waiting on my sons plates...WTF... REALLY PEOPLE... AVOID THIS DEALERSHIP More

Mehdy and Nelson were amazing. They stayed late to accomodate my needs for completing the sales deal. Even though I wasn't in the market to buy, they made it possible and easy for me to get into a ne accomodate my needs for completing the sales deal. Even though I wasn't in the market to buy, they made it possible and easy for me to get into a new Honda. Thank you Moss Bros Honda! More

Completely satisfied with my service and purchase!! I recently bought my 2nd car from Moss Bros and I would never go anywhere else! Going to a car dealership can be a pain due to pushy sales people howev recently bought my 2nd car from Moss Bros and I would never go anywhere else! Going to a car dealership can be a pain due to pushy sales people however that is not the case for Moss Bros Honda. All the staff members are extremely friendly/knowledgeable; I was impressed at the deluxe treatment I received knowing that it was genuine and from the heart. I am pretty picky and have a great deal of expectations as a customer, Moss Bros surpassed anything I could hope for! Every detail I wanted with purchasing my new Honda Accord, I received; they paid close attention to all my needs and bent over backwards to make sure I was completely satisfied. I loved working with Mehdy Azad, he is a true diamond in the ruff! He took special care of me through the whole process and I am pleased with his dedication to making sure I received the best customer service. Tommy was also a fantastic salesman, treating me like loyalty and making sure I was taken care of! I was also impressed after my purchase how the staff continually affirmed that they are always willing to help me with anything further once I left with my new car; they also said my 1st oil change was on the house and I could come by for a free car wash if I was in the area! Most dealerships try to get you in and out the door but with Moss they treat you as if you are family, a quality you don't see nowadays! I would recommend this dealership to all my friends and family. A loyal customer for life! You will not be disappointed. More

My experience at Moss Bros. Honda was awesome. Have been car shopping for a a few weeks now and had a bad experience at a nissan dealership with a pushy salesman hiding my keys. So, when I came to Moss Bros car shopping for a a few weeks now and had a bad experience at a nissan dealership with a pushy salesman hiding my keys. So, when I came to Moss Bros. the sales staff was pleasant, knowledgable, personable, and worked with my stuent budget to get me the car I wanted for an excellent deal! My mom is currently in the hospital and the sales staff seemed genuinely concerned for my family and I. Thanks to Rene Uribe for taking me on a test drive and explaining all the gadgets in my new car and not pressuring me. A special thanks to Mehdy Azad for looking out for me as a student and crunching the numbers to make the price work. I will enjoy my brand new 2012 honda civic! More

Thank you very much Moss Bros for making my car buying experience one of the best I have ever experienced. First, I want to give a very special thank you to Mehdy. I talked with Mehdy on the phone and mad experience one of the best I have ever experienced. First, I want to give a very special thank you to Mehdy. I talked with Mehdy on the phone and made all the arrangements to trade in my 2004 Ford Expedition and to purchase a new 2012 Honda Civic before arriving to the dealership. Mehdy, you are the best. I received a great price for my trade-in and got the best price for my 2012 Honda Civic. Devan's customer service was great. Zack was excellent and worked out a the best financing for me. Therese was great and we got done with the paperwork so fast. I had the pleasure of meeting the General Manager Jayson Moss. Jayson treated me and my daughter like family and I told Jayson that I am going to refer all my friends and family to the Moreno Valley Honda Dealership. I will definitely return to Moss Bros for my next car. More

The reason I chose to knock the rating down on price is because I didn't receive a credit for my first month's payment like I was told I would get. If I am wrong, I would like for someone to explain clearl because I didn't receive a credit for my first month's payment like I was told I would get. If I am wrong, I would like for someone to explain clearly why I can't see the application of the additional car payment. More

When calling Moss Bros. Honda, you get transferred around to 5 people before you get who you originally called for. I called Honda, NOT Toyota nor Chrysler. Better phone service is a MUST!!!!!!!!!!!!!! Steph to 5 people before you get who you originally called for. I called Honda, NOT Toyota nor Chrysler. Better phone service is a MUST!!!!!!!!!!!!!! Stephen was excellent, he is not to blame for this!! More