Moss Bros. Honda

The best car buying experience we have ever had! My wife and I bought a 2019 Honda Pilot Touring from Moss Bros. Honda in Moreno Valley on 5-15-2019. It was a beautiful day considering all the stres My wife and I bought a 2019 Honda Pilot Touring from Moss Bros. Honda in Moreno Valley on 5-15-2019. It was a beautiful day considering all the stress we had gone through trying to find a Honda dealer near us in Lancaster that would match Moss Bros. Honda offer. That includes Lancaster, Palmdale, Victorville, Bakersfield and Valencia. The best offer we had from those Honda dealers was in Lancaster and they were $1200+ dollars higher. The General Manager would not let his Sales Manager go any lower on their price. In Palmdale, the Salesman and Sales Manager wouldn't even make us an offer and said that if we thought we could get a deal that low, we should go down to Moreno Valley. They both also said that wait until we get down there and the car is sold or the numbers change or the price is different because of the dealer added equipment and services. We have always tried to do business locally but we have never been able to get a decent deal on an automobile in the Antelope Valley. The auto dealers here for the most part treat you like you a captive audience. Because of what the dealers here had told us and some of the bad reviews on yelp, we were really apprehensive about driving all the way down to Moreno Valley only to find out that the deal would change for some reason when we got there. Each dealer we had been talking to including Moss Bros. Honda was about the same exact vehicle, they were all identical, same make, model, trim and mrsp. We had been communicating with Luis Velasco, internet manager at Moss Bros. Honda for about a week and the out the door price he gave me originally was a very good price by comparison and Luis and his assistants followed up with us and were very flexible and understanding with us when we had to cancel and reschedule our first appointment. When we got close to Moss Bros. Honda, my wife called Luis and when we arrived, one of Luis's assistant's met us out front and took us to Luis. We talked with Luis for a while and made sure that we all on the same page. My wife and I had a different opinions about what color we should get. So, Luis brought up Pilots in the two colors (white diamond pearl and lunar silver) and gave us time to decide. We decided on the white diamond pearl. After a test drive, we found out a couple from San Diego (also Luis's customers) wanted to buy the lunar silver Pilot. Luis got some basic information from us and took us into the Finance Manager's (Rubiel Gonzalez) office. Rebiel explained every piece of paperwork and answered every question that we had. Luis Velasco and Rubiel Gonzalez are very straightforward, intelligent and experienced people. Luis even spent time with us to explain the options on the Pilot that we weren't familiar with. From the time that arrived at Moss Bros. Honda, we were treated properly with dignity and respect by everyone that we came in contact with. The dealership was very clean, modern and high tech. This morning (5-17-2019) we got a call from Steve Kennedy the Manager of Moss Bros. Honda thanking us for our purchase. The bottom line is that, we paid the price we were quoted in the beginning and it was a very good price. We are very Happy Customers. We will not hesitate to buy another vehicle from Moss Bros. Honda. It really was a beautiful day. More

Service perfected I arrived without an appointment. Timmy greeted me right of way; we went in to write up the service order per the dash reminder. I was out of there in I arrived without an appointment. Timmy greeted me right of way; we went in to write up the service order per the dash reminder. I was out of there in an hour! More

Oil change at 15K Good job on Christian and his team. I saved about $20 on DIY on engine and cabin air filter on labor. I forgot Christian last name 🙂. Good job on Christian and his team. I saved about $20 on DIY on engine and cabin air filter on labor. I forgot Christian last name 🙂. More

Great customer service with auto repair Frank Thompson was very helpful with the replacement and repair of my splash shield on my 2016 Honda Fit. I recommend Frank to anyone who needs assis Frank Thompson was very helpful with the replacement and repair of my splash shield on my 2016 Honda Fit. I recommend Frank to anyone who needs assistance. More

Easy and simple This was the first time at your dealership. I found the service very simple and easy. Stress-free. Everyone I made contact with was very pleasant and This was the first time at your dealership. I found the service very simple and easy. Stress-free. Everyone I made contact with was very pleasant and helpful. More

Got what we wanted After much searching ang haggling. We got the deal we wanted at Moss Bros. They took a car off the lot and the prep for us to drive home was more than After much searching ang haggling. We got the deal we wanted at Moss Bros. They took a car off the lot and the prep for us to drive home was more than expected. Thanks. More

Unexpected good experience I started by search for a new car expecting the worst. Moss Bros Honda was my first stop because it was the nearest dealer to my home that didn't hav I started by search for a new car expecting the worst. Moss Bros Honda was my first stop because it was the nearest dealer to my home that didn't have a D- rating for the Best Business Bureau. I parked right in front of the showroom door and from that moment to the drive off, I only was treated with professionalism and respect. Moss Bros was not giving cars away, but we quickly found the right deal. The Sale Rep, Bill Mills was very helpful and the Sale Manager Joey Romero was reasonable. The F&I process with Casey was fast, friendly, and very high tech. More

Amazing I went in not thinking that anyone could help me get the car that I wanted. Charles was very patient and helpful. Charles amazed me with his knowledge I went in not thinking that anyone could help me get the car that I wanted. Charles was very patient and helpful. Charles amazed me with his knowledge about the car that I was looking at. I've already told people about my great experience and one of my friends has already purchased a car from Charles since I bought mines. More

Salesman of the year My vote is for Vince Vincent!! Vince And ZI talked over the phone numerous times and he explained the entire process and the price was clear before My vote is for Vince Vincent!! Vince And ZI talked over the phone numerous times and he explained the entire process and the price was clear before I even got in the car.. I live in Ensenada and I’ve been shopping for a new Pilot between Chula Vista, Escondido, L.A. area, Corona, Riverside and Moreno Valley....basically I found the perfect deal a long ways from home More

Repair of broken window regulator Moss Bros. Honda did not have the replacement part in stock but ordered it with promise that work would be completed the next day. Gave me a free rid Moss Bros. Honda did not have the replacement part in stock but ordered it with promise that work would be completed the next day. Gave me a free ride home. Received call the next morning advising that repair was completed. No surprises. Work and service were professional.. More