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Moss Bros. Volkswagen of Moreno Valley
Moreno Valley, CA
87 Reviews
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87 Reviews of Moss Bros. Volkswagen of Moreno Valley
December 16, 2021
DO NOT BUY HERE! Over 30 days after our trade in and purchase and they are so incompetent they still have not completed the required paperwork for the DMV or lender after days and days calling to get th purchase and they are so incompetent they still have not completed the required paperwork for the DMV or lender after days and days calling to get them on it! Their contractual obligation is 10 DAYS! And then after dealing with their disrespectful manager, David Ortiz, who is equally inept and yells and insults the customer he said let’s “unwind” the deal, he wants me to return a vehicle while he has mine and pretend it never happened like that’s how a contract works all because couldn’t get the contract done on time on his end! Laughable. Needless to say their own attorney has had to get involved and undo all the damage David and his dealership has done! Should have listened to family who bought their vehicle elsewhere and had nothing but a pleasant experience with superb customer service! More
by Hputnam87
Employees Worked With
David Ortiz, Admin Admin
Helpful September 23, 2021
Unfortunately this dealer uses a bait and switch technique. After driving to this dealership 2 times to talk about a vehicle we couldn't come to an agreement on a price and I was ok with that. H technique. After driving to this dealership 2 times to talk about a vehicle we couldn't come to an agreement on a price and I was ok with that. However, on the third day, I received a call from Jaime offering me the price that I was after. He said they could do that price and asked how fast I could get to the dealership. I live on the other side of Moreno Valley so I told him 10-15 min. While on my way (One exit away) I get a phone call from Jaime again saying he is very sorry but the General Manager told him they couldn't do the price he offered. Since I was already so close I told him I would talk to him shortly. Once in the dealership Mitchel, Jaime's manager, explained that it wasn't an actual offer, he was asking "IF" they could do that lower price, when "CAN" I come. However Jaime admitted to being new and in training and that he made a mistake and he though it was an offer, not an "IF". Either way, I drove all the way down there on a deal that they wouldn't honor. So I asked to speak to the person who said no, they said that was the GM. They explained that the GM was busy...he doesn't normally talk to customers...could I come back the next day to talk to someone else...the GM isn't available. I answered no, I am here, the GM is the person who said no, so I want to talk to them. Then I asked for his name and no one would tell me. I knew his name was David but when I asked for his last name, they stayed silent. I just looked online and was able to find his name, Davis Ortiz, but it's amazing that they wouldn't even tell me his name. After sitting in the office for 15-20min waiting for the GM, the salesman says "hey, it's 6:30 I'm off, so I'm going to leave now" so I get up to go to David Ortiz's office and wait for him there but to my surprise he is strolling around the lobby, the employees never tried to get him, he didn't even know that they called and made me an offer. In California a verbal contract is legally binding, Jaime offered me a car for a set price. The GM said no it was just posturing, however, Jaime already admitted to making a mistake. He thought it was in fact an offer. So why would he posture if he thought he was making an offer? The point of this story is that after three trips to this dealership, a false offer to get me to drive to the dealership again, and lots and lots of unnecessary waiting. I am very disappointed in this dealership. I had bought from them before, but I won't ever buy from them again. I work in a field that I interact with many city officials and the entire Moreno Valley Community, you can bet that I will spread the word to go somewhere else. More
by stiickz
Employees Worked With
David Ortiz
February 07, 2021
I went here to get a leased Jetta and got the best deal ever. Helpful and totally courteous were all I encountered there; awesome experience indeed. I hope they win an award soon as I have really leased ever. Helpful and totally courteous were all I encountered there; awesome experience indeed. I hope they win an award soon as I have really leased some cars over the years...fantastic sales team. Really listened to me...and I drive for hours to get to a deal. More
by jeffmann
Employees Worked With
Brittney Gonzales
November 18, 2020
My experience was awesome i thought that i was going to leave in the 2004 honda and got something even better a kia soul 2013 leave in the 2004 honda and got something even better a kia soul 2013 More
by Takiedaposey23
Employees Worked With
Gabriel Boggs, Mike Crawford, Brittney Gonzales, Donnie Eggleston
January 03, 2020
Great car We worked with Nick Hassan at Moss VW in getting a 2020 Passat r-line. Purchased car, nick was very professional, kind, listened to what we wanted, an We worked with Nick Hassan at Moss VW in getting a 2020 Passat r-line. Purchased car, nick was very professional, kind, listened to what we wanted, and helped getting the deal done. I had knee surgery so they even delivered the car for me! I wish I can remember the young man who delivered it, he too was respectful, very professional, and we were very impressed with this young mans maturity (26 yrs old). More
by Maston1
Employees Worked With
Nick Hassan
March 31, 2019
NIGHTMARE PLEASE DONT COME HERE I purchased a car from here about 6 months ago a 2016 Ford Fiesta only 55k miles I felt really good for a used car within first 6 months I’ve had to g I purchased a car from here about 6 months ago a 2016 Ford Fiesta only 55k miles I felt really good for a used car within first 6 months I’ve had to get over 4 repairs and two toes due to car not being drivable and spent over 2000$ dollars I’ve reached out to manager nick Hassan multiple times been transferred to two other dealerships and still no solutions I’ve came in here literally in years so stressed had to not pay rent for a month just to get my car fixed and I purchased the extended warranty for over another 1k which basically didn’t cover anything that needed to be repaired I just feel so ripped off and this isn’t how it should be when you purchase a car and I’m financed so all these problems and I’m still paying over 300$ every month and I’m not the only one I posted a review on yelp and instantly got messages from over 5 people wanting to protest against this dealership it has to be something we can do but please don’t be like me please DONT purchase from this dealership!! I assumed since it was a big known dealership they would have a lot to lose having such a big name but no More
by Tonimarie
Employees Worked With
Nick Hassan, frank, jeremey
November 16, 2018
First visit in parts and service department The staffs in both department were very polite and helpful . Julio was very patient in searching for the parts I was looking for. Jeromy was very prof The staffs in both department were very polite and helpful . Julio was very patient in searching for the parts I was looking for. Jeromy was very professional in explaining the result of multi inspection and his recommendations. The service was excellent! More
by jetta2001
Employees Worked With
Julio, Jeromy
August 12, 2018
Car Service Moss Bros. Volkswagen always delivers great service. Been coming here for about four years and have always had a good experience with the service need Moss Bros. Volkswagen always delivers great service. Been coming here for about four years and have always had a good experience with the service needs of my vehicle. Highly recommended. More
by Ezio
Employees Worked With
Justin Beniot
August 08, 2018
Recent Service The service staff were excellent, it was handled immediately upon arrival at the dealer, what an awesome and amazing experience, thank you guys for su The service staff were excellent, it was handled immediately upon arrival at the dealer, what an awesome and amazing experience, thank you guys for such a wonderful job More
by Varsity
Employees Worked With
Austen Gurrola , Jeromy Knisley
April 16, 2018
Great customer service! The work on my car was great. My car was washed and looking good and running smoothly when I picked it up. The service light was left on, but that c The work on my car was great. My car was washed and looking good and running smoothly when I picked it up. The service light was left on, but that can easliy be fixed. More
by lastone
Employees Worked With
Jeromy and Austin
