Moss Bros. Volkswagen of Moreno Valley

Awesome! I always have a great experience when I visit this dealership, they are fair, open and honest, looking for the best experience for the customer! I always have a great experience when I visit this dealership, they are fair, open and honest, looking for the best experience for the customer! More

Very real trust issues with the Service Dept I have taken my car for oil leaks to this service facility, Moss Bros VW, four times now, but they do not seem to know what they are doing; they're be I have taken my car for oil leaks to this service facility, Moss Bros VW, four times now, but they do not seem to know what they are doing; they're better off outsourcing repairs to a specialist, in my case, a Mini Cooper specialist. They couldn't get it right, first cleaned oil filter housing area n 3/13/15, then added dye to oil and observe on 4/03/15, removed, cleaned and resealed oil pan on 6/17/15....sealant and labor charged to my extended warranty. Regular oil change done on 10/06/15; then again brought car in on 11/10/15 for oil leak. they're the only one doing oil change b/c I bought the car from this dealership and I avail of the free oil change for life. This issue is always a return job, also caused by substandard and negligent practices (w/c I can enumerate if given the time). Keith Lewis has always been pleasant and helpful, but this doesn't change the fact that they're not knowledgeable nor attentive to details, negligent and careless that have caused me money, time and traumatic experiences. I should not be charged a return job, neither should Portfolio, my warranty carrier. I invoke Moss Bros VW management, also the President/Owner Glenn L. Moss, Sr. to mediate on this matter. Your Service Dept. has continually disappointed me and insult my intelligence. Nice doesn't make it right. My car has been in service since Nov. 10 - 14 days tomorrow, Monday. Keith told me every thing is covered by Portfolio, now I am being charged $950.00. If I have to incurr this expense, I could have taken it to a Mini specialist. I keep taking it to Moss VW b/c they've been working on the same issue for the 4th time now this year, a return job! I also request a detailed summary of my Portfolio acct. Thanks very much in advance for your prompt response and attention to my issue, I'll need to hear from you before the repair is completed. Elizabeth (909) 305-3646 mailedj@yahoo.com More

Great service, friendly folks. Been going here for several years, closest VW dealer to home. I have always been treated well and they seem genuinely concerned about keeping the car Been going here for several years, closest VW dealer to home. I have always been treated well and they seem genuinely concerned about keeping the car in good shape. More

Good service. A little busy on a Saturday though. Good service. Just a little busy on a Saturday. Seems that they where a little under staffed for a weekend. But the people where friendly. Good service. Just a little busy on a Saturday. Seems that they where a little under staffed for a weekend. But the people where friendly. More

AMAZING THE TEAM IS AWAYS GREAT! I NEVER HAVE ANY PROBLEMS BRINGING MY CAR IN. VW SERVICE CAN ALWAYS TAKE MY CAR IN WITH NO HASSLE. THE TEAM IS AWAYS GREAT! I NEVER HAVE ANY PROBLEMS BRINGING MY CAR IN. VW SERVICE CAN ALWAYS TAKE MY CAR IN WITH NO HASSLE. More

Best place to get my VW serviced Always feel welcomed at Moss and especially feel assured that my CC will be serviced correctly and quickly. Love working with Oscar and in service, To Always feel welcomed at Moss and especially feel assured that my CC will be serviced correctly and quickly. Love working with Oscar and in service, Tony and Keith. I stay busy and in the middle of the road so appreciate the reliable and expert service. More

No surprises, service department did what I wanted. Appointment scheduled quickly and at my convenience. All work completed as requested. No surprises. Vehicle is reliable enough that there is no reason Appointment scheduled quickly and at my convenience. All work completed as requested. No surprises. Vehicle is reliable enough that there is no reason to visit dealer except scheduled maintenance More

Thank You For the Years of Excellent Service! Dear Volkswagen: I rarely write reviews. Today I'm making an exception. I wholeheartedly believe Keith and Tony deserve public recognition for thei Dear Volkswagen: I rarely write reviews. Today I'm making an exception. I wholeheartedly believe Keith and Tony deserve public recognition for their exceptional leadership! More

Amazing experience, super friendly staff We have owned many cars and this was, by at, the best experience we have ever had. It was fast, friendly, they went out of their way to get us the dea We have owned many cars and this was, by at, the best experience we have ever had. It was fast, friendly, they went out of their way to get us the deal we wanted. Thank you!!!! More

Great customer service Each time I have the need to visit this dealership, I am always amazed how nice everyone is and how efficient the service department. I have never ha Each time I have the need to visit this dealership, I am always amazed how nice everyone is and how efficient the service department. I have never had a bad experience with this dealership and Tony Garcia is the best! More